Survive and Thrive in a Customer-Centric World
The customer is not always right, but the customer is always there! Customers have more power than ever before, and smart organisations are tapping into that power to design better products and systems, prevent problems before they occur, and future-proof their success.
You can watch the recording here:
After the webinar, I asked participants “What was the most useful thing you learned today?” Here are some of their answers:
“That was amazing,the most valuable point is there is always another way and it can be made better,cheaper and faster”
“Earlier Trumps Faster”
“My actions – use Facebook group for customer support & get webinar participants to invite a colleague”
“How to involve customers/clients at each stage of a service delivery. “
“I particularly liked the idea of learning how to get your clients to do the work for you! Also the idea of bringing along a colleague to participate. While not a new idea, I tend to forget that.”
“Just thinking about how to involve customers more”
“Looking at involving clients in ALL decisions”
“Look at what is slow, bumpy and expensive (as one of first places to target)”
“Utilising customers to market for you.”
“Engage customers early in the process”
“Earlier is better than faster!”
The Future Proof Webinar Series
The Future Proof webinar series will keep you in touch with our future - what's ahead, what it means for us, and how to stay ahead of the game.
In each webinar, I'll cover an important topic about the future - for example, the shift of power to Asia, the changing workplace, healthcare technology, the shift to customer-centric business, big data, and more. This is not just theory; I'll also give you practical examples and ideas for you to future-proof your organisation, teams, and career.