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The Future of Medicine – It’s the Patient … err, Customer

 8th January 2018 by gihan

Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s hardly the stereotype of the typical social-media-obsessed Internet user. And yet even he knew – and used – the power of the tools at his fingertips.

The last few years have seen dramatic changes in healthcare technology – such as 3-D printed organs, smartphone ECG devices, predictive analytics and Big Data, and nanotechnology robotic surgery. But the biggest change in healthcare is the profoundly different relationship between patients and providers.

It’s become a cliché to say healthcare is becoming like a business and patients are acting more like customers. And yet, many healthcare providers don’t understand this profound change in their profession.

Siemens highlighted this in their “Picture the Future” report about healthcare in Australia in 2020: We’re changing focus from cure to prevention, from sickness to wellness, from acute events to chronic diseases, and – most importantly – from patients to customers.

Healthcare consumers are customers first and patients second, and expect to be treated that way. They expect instant access to information, communication via e-mail and SMS, ownership of their private data, fast response times, and the right to review poor service (and praise exceptional service). They don’t want to sit for hours in germ-filled waiting rooms, no longer automatically trust a white coat and stethoscope, and won’t rely on an opinion from just one healthcare professional.

Read the full article here

This is an extract from an article I published in Medical Forum WA, the magazine for WA health professionals.

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Find Your Disruption Pressure Points

 4th January 2018 by gihan

You might be sick of hearing about “disruption” in every industry. And that’s no surprise, because examples abound: Uber disrupting the taxi industry, Netflix disrupting movie rentals and cinemas, Apple disrupting the music industry, and so on. In fact, Accenture’s Technology Vision 2016 report suggested most Australian business leaders expected their biggest threats would come from outside their industry.

How do you prepare for this uncertain future, where the rug could be pulled out from under you at any moment?

Of course, it’s impossible to predict exactly what will happen, but you can prepare for the future by knowing the weaknesses and vulnerabilities – the disruption pressure points – in your business.

Broadly, the world is becoming “Fast, Flat and Free”:

  • Everything is moving faster than ever before
  • We’ve broken down hierarchies and barriers
  • Things that used to cost a lot now cost a lot less

If you want to know what could disrupt your business, look at the opposite of Fast, Flat and Free: Slow, Bumpy and Expensive. If you do anything that’s slow, bumpy or expensive, beware!

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This is an extract from an article I published in Proctor, the magazine of the Queensland Law Society.

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Offshore Safety Forum – Innovations From Outside Your Industry

 2nd January 2018 by gihan

Every business needs to innovate, but sometimes the best ideas come from an unexpected place: from outside your own industry. People from other fields think differently and don’t have the same unconscious biases that you do, so they might suggest unexpectedly useful ideas.

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The #1 Skill to Future Proof Your Business

 28th December 2017 by gihan

I have TPD insurance with AIA. That’s no big deal, of course – thousands of Australians are insured with AIA. But an interesting feature of my AIA insurance is that I get a 10% discount on all my Qantas domestic flights. As a professional speaker who travels a lot, that is a big deal!

This is a win-win partnership: I get cheaper flights and AIA gets a loyal customer. But is there a loser? Yes! Think about the travel industry, where most travel agents struggle on margins far lower than 10%. And now they face competition not just from inside their industry, but from a completely unexpected sector.

More and more businesses are facing similar scenarios: Their biggest competitors (the “disrupters”, if you like) aren’t the traditional big players in their industry, but come from completely outside their industry.

Accenture’s Technology Vision 2016 survey of Australian CEOs reported that 86% of Australian businesses expect rapid or unprecedented technology change in the next three years. That’s not surprising, but it might surprise you that only 30% of them think the greatest risk comes from established competitors. Most expect – in fact, they know – the biggest changes will come from new players, including unexpected disruptions from other industries.

How can we possibly stay ahead of the changes that affect us?

The solution is to develop the skill of “transdisciplinarity” – one of the ten skills the Institute for the Future identified as key skills for the future workforce. In brief, transdisciplinarity involves applying ideas, knowledge and expertise across different disciplines and industries. In practical terms, it means you regularly look up from the narrow, highly-specialised focus of your day-to-day work and take a broader perspective.

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This is an extract from an article I published in Financial Planning, the magazine of the FPA.

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Disrupt Yourself

 24th December 2017 by gihan

You’ve done everything right, played by the rules, and built a solid business, but the world has changed and everything you valued is shaken to the core. So how do you continue to be successful in a fast-changing world? In a nutshell: Disrupt yourself.

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The Fit for the Future Podcast brings you regular ideas, interviews and insights about how you, your teams and your organisation can become fit for the future.

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Forever Young – Life Extension Science

 21st December 2017 by gihan

In 2015, then-Treasurer Joe Hockey was ridiculed for suggesting that some children alive right now could live to 150. But experts in anti-ageing – or “life extension science”, as it’s known – support his claim. It’s a fascinating area of science, and one that has obvious implications for all areas of society.

Life extension science doesn’t claim to reverse the ageing process (for that, you need the cosmetics industry!), but to slow it down. That means you live longer, but age better; and the younger you are, the better the results.

The most optimistic experts in this area even suggest that eventually the science will become so good that people could live forever. Their logic is that the science is improving so rapidly that it will outpace the ageing process itself. It’s too late for me in my 50-year-old body to live forever, but possibly not for my 7-year-old niece. But even if she doesn’t live forever, I have no doubt she will live to 100 – and be at least as healthy and active as her 50-year-old uncle today.

It might sound far-fetched to imagine that 100 years from now, it will be normal to live a healthy, active life at the age of 150. But it would have been equally far-fetched for Australians 100 years ago – when the average life expectancy of a baby was about 50 – to imagine that so many people now live to 100.

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This is an extract from my article in Money & Life, the FPA’s magazine for financial advisers in Australia.

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The Future of Conferences

 19th December 2017 by gihan

Videoconferencing, online meetings, telepresence and other collaboration technology are gaining traction. Does that mean the in-person conference is obsolete? No – not by a long way! But its role has changed. In this webinar, I’ll show you the trends affecting our professional and personal lives, and how great conference organisers – and speakers – take advantage of them.

This is a MUST WATCH webinar for anybody involved in conferences – including businesses, conference organisers, bureaus, delegates, and speakers.

You can watch the recording here:

After the webinar, I asked participants “What was the most useful thing you learned today?” Here are some of their answers:

“Introduction to the electronic options that are appearing.”

“Your prompt to think about conferences five years from now got me thinking about conferences from 5 years ago, and how outdated many things now seem. It got me thinking that conferences are really like church in many ways. I’m realising, there is virtue in a diverse ‘ecosystem’ of presenters, even if most have trendy topics, and only some are truly insightful .”

“be interactive not just presentive”

“the need to keep abreast of developments.”

“Engaging with on-line attendees”

“responsibilities of conference organisers and presenters””

“Appealing to the different groups and also types of tools”

“The importance of a range of interaction tools to suit the diversity of the audience.”

“MOOC & Open2study.com & Book: Disrupt Yourself. Also the uploading yourself as an avatar to interact in a virtual meeting/conference with others.”

“learning from your presentation style in a webinar”

“i learned about pacing, stories and interaction””

The Future Proof Webinar Series

The Future Proof webinar series will keep you in touch with our future - what's ahead, what it means for us, and how to stay ahead of the game.

In each webinar, I'll cover an important topic about the future - for example, the shift of power to Asia, the changing workplace, healthcare technology, the shift to customer-centric business, big data, and more. This is not just theory; I'll also give you practical examples and ideas for you to future-proof your organisation, teams, and career.

Register here

Fan the Flames of Innovation

 18th December 2017 by gihan
 Comments Off on Fan the Flames of Innovation

What do these three things have in common?

  1. Amazon Prime – Amazon’s $99/year membership service, with an estimated 80 million members
  2. Gmail – Google’s free e-mail platform, with more than 1 billion active users
  3. McCafe – McDonalds’ highly successful café offering

The answer: All three ideas came from employees, not from management.

In a fast-changing world, innovation is everybody’s business. The businesses that survive and thrive in this disruptive world are those that embrace a culture of innovation – and from everybody in the business.

How can you create a culture of innovation in your team – so people are encouraged to speak up and share their best ideas? And how do you ensure they are enthusiastic about putting these ideas into action?

Read the full article here

This is an extract from an article I published in Contact, the magazine of the Pharmacy Guild of New Zealand.

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