The Key to Success in a Customer-Centric World
Last week, I delivered the opening keynote at the annual TravelManagers conference in Bangkok. The theme of the conference was “Adding Value” – an important
Last week, I delivered the opening keynote at the annual TravelManagers conference in Bangkok. The theme of the conference was “Adding Value” – an important
Jaime Casap, Google’s Education Evangelist, said this: “Don’t ask kids what they want to be when they grow up. Ask them what problem they want
I’ve just finished reading the book “Disrupted”, the true-life story of Dan Lyons, a 50-year-old journalist who loses his job at Newsweek and decides to
Natalie Tran operates one of Australia’s most popular YouTube channels. In 2009, in the early days of YouTube, she was Australia’s most popular YouTube channel,
My partner Nikki’s daughter, Abbey, is just starting Year 12 at school this week. I help her with her Maths and Chemistry study, and she’s
Summer in Australia is a great time for live sporting events, and over the Christmas break, I went to see a Twenty20 cricket game and
Successful leaders need to know how to lead in modern workplaces, with more flexible work arrangements, technology that boosts productivity, the mix of personal and
When most organisations think of their customers, they think only of doing things for them. That’s good, because it means you focus on serving them.
A number of factors will affect the way you price your products and services. One factor that most businesses don’t consider is who will eventually
The Internet has made it so much easier now for organisations to connect with their “customers”, and for local councils this means engaging with their
© Copyright 2024 Gihan Perera