Internet Marketing Lessons from the Perth Comedy Festival

perth-comedy-festival2The Perth Comedy Festival has just finished, so there’s been a lot of stand-up comedy around town over the last few weeks. Last week, I went to see five stand-up comedy shows. Three (Mike G, Sami Shah, and Lawrence Leung) were new to me, one (Felicity Ward) was recommended by friends, and the other (Anh Do) is somebody I’ve seen before.

I chose the first three because they were part of a pre-festival “sample” night, where about 10 comedians came together for one night and each did a short spot from their show. As a result, we were able to get some experience of them beforehand, and I’m sure that helped many people – including me – buy tickets for their full show.

A similar thing applies to your business.

It struck me that my process of choosing these five shows is exactly how you should look at your Internet marketing strategy – to reach three groups of people:

  1. Strangers: If you’re not yet known in your industry – like those first three comedians – you need to reach out to strangers – people who’ve never heard of you before. To prove you’re good, you need to give them lots of opportunities to experience you – with your blog, newsletter, podcast, video, slide shows, interviews, infographics, whatever. You need to provide a lot of samples of your work. That’s exactly what you’re doing with “content marketing”.
  2. Neighbours: As more people see your content, they share it and recommend it to others (who I call “neighbours”, because they don’t know you personally but have heard about you from somebody else), and you build a reputation (like Felicity Ward). That’s where social media comes in. It’s not where you publish your original content, but it’s how you distribute it.
  3. Friends: Finally, when you are well-known (like Anh Do), your clients and customers (I call these people “friends”) keep coming back because they know how much value you provide. Of course, you’ll still keep doing content marketing and social media because not everybody knows you yet, and you want to stay current even with those who do know you. But it’s easier now, because your existing clients and customers keep giving you a lot of business.

Where does YOUR business fit?

Ideally, you should be doing all three things all the time. If you are already at the third level (friends), you might not need to do as much of the first two (I reckon that’s why you sometimes hear older, more experienced people saying they “don’t need to do social media” because they’re getting enough business already. To some extent, they are right!).

But be careful not to ignore the other two – especially if you don’t already have premium positioning in your clients’ minds.

Turn One Idea Into 21 Marketing Magnets: Q&A: Webinar Recording

In the previous webinar, I showed you how to take one idea and turn it into 21 different pieces of high-quality content, which you can use for marketing purposes. In this session, I answer your questions about the process and tools.

Watch the recording here:

Register for future webinars in the series here.

If you’d like to know more about content marketing and how to use it in your business, come to my two one-day workshops in Sydney:

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Book Review: Marketing for She Experts, by Pam Brossman

An excellent little book to help you get started with powerful content marketing tools.

Although the book title suggests it’s aimed at women business owners (and the subtitle is “8 Profitable Marketing Strategies for Women Entrepreneurs”), that’s only because that is Brossman’s main target market. In fact, everything in the book is applicable to all business owners who want to use online marketing to demonstrate their expertise and use that to attract new business.

I particularly like this book because it goes beyond the obvious and most common online marketing tools, such as blogging, social media, video and podcasting. Although these are all powerful tools, there are plenty of other resources available to help you in these areas. Instead, in this book, Brossman looks at more substantial techniques, including:

  • online courses
  • webinars
  • teleseminars
  • mentoring and coaching
  • digital magazines
  • live events

These do take more time and effort, but if you do them right, they can be very effective. The book devotes a chapter to each, with enough information to determine whether it will work for your business, and enough guidance to get you started.

Buy the book from Amazon.com.

Seven Ways to Create Content Without Writing a Word (Well, Just a Few Words …)

Wind GeneratorsI know many people (and I’m one of them!) are talking about “content marketing” and how important it is to your entire marketing plan. But I also know some people feel overwhelmed by just how much content they have to keep creating – especially if writing doesn’t come naturally. Fortunately, it doesn’t have to be difficult. In fact, you might discover you can create a lot of high-quality content for little or no effort at all. For example, here are seven simple things you can do to create content with little or no writing involved.

1. Take a photo

You’re carrying a camera with you in your pocket or purse, so look out for opportunities to take photographs of things related to your message and expertise. When you have your mind switched on to these possibilities, you’ll see great examples everywhere. Take a photo, upload it to your blog, and write a short paragraph about it, explaining why it’s relevant.

2. Copy to your blog or newsletter

If you’ve written something for your newsletter but haven’t published it to your blog, do it! And if you’ve published something to your blog that could be used in a future newsletter, do that as well. This might seem obvious, but it’s amazing how many people are reluctant to re-use their material in different forms. Don’t worry about your readers who see it in both places – they’ll ignore it. And those who miss it in one place will appreciate getting it elsewhere as well.

3. Bundle some articles together into an e-book.

If you’ve written a number of articles, blog posts or newsletters on a related topic, bundle them together into an e-book. I did this with an e-book I published years ago called “20 Ways to Make More Money From Your Web Site”. Again, don’t worry about duplicating information. In fact, some people mentioned they had read most of it before, but were grateful to me for gathering it all together in one place!

4. Record a series of articles as an audio CD

Don’t limit yourself to electronic products. Many people still have CD players in their car, so read your articles aloud, record them, and burn a CD, which you send to your top clients, new newsletter subscribers, whatever. Each article becomes a separate track, which will be about 3-5 minutes long – and that’s the perfect length for an educational snippet.

5. Do a survey and publish the results

Conduct a simple multiple-choice survey using Survey Monkey or Google Docs, and publish the results as an article. You don’t have to write a lot of detailed analysis; just summarise the results and add a few comments. It makes a great newsletter article, blog post, or even a media release.

6. Record a YouTube video of yourself

Take the content from one of your articles (something like a “3 tips” article works well), and turn it into a short educational video for YouTube. Nothing fancy – just use your webcam to record yourself explaining the content. Don’t read it word for word, and don’t set up the text in a teleprompter. Just speak into the camera, explaining the main points of the article.

7. Record a “back of the napkin” video

If you have an iPad, use the free “Show Me” app to record yourself drawing a model, diagram, concept or idea – just like you would explain something quickly to somebody using a scrap of paper or a serviette. Show Me will record your drawing and your voice, and will upload it to their Web site, from which you can embed it in a blog post or Web page.

Find out more about content marketing

If you’d like to know more about content marketing and how to use it in your business, come to my two one-day workshops in Sydney:

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Use Infographics to Demonstrate Urgency and Relevance

Not Interested?One of the biggest problems with getting new business – even from existing clients – is proving your relevance. Sometimes clients and prospective clients don’t even realise your message, product or service is more relevant now than ever before. You can demonstrate relevance by showing them how their world has changed. This is often done with statistics, but they can be boring and difficult to interpret. A better option is to show these statistics and numbers in pictures, by creating an infographic.

More than ever, a picture is worth a thousand words.

In today’s world, where people are overwhelmed by information and impatient for value, pictures cut through the clutter. That’s why people love sharing photos on Facebook, and it explains the meteoric rise of Instagram and Pinterest. People usually use those tools for sharing pictures for fun, but you can also share pictures that teach.

For example, I could tell you that “80% of Australians have Internet access” … or I could show you this picture:

content-marketing-8-in-10

I could tell you that “Facebook and YouTube dominate social media in Australia” … or I could show you this picture:

content-marketing-dominance

Even just plain words can be easier to read if they stand out on the page – like this:

content-marketing-10-years

We already know this, right?

Of course, infopreneurs and presenters know this already. We know it’s better to show a bar chart, a pie chart or some other picture to quickly highlight some numbers. We know that bullet points are boring. We know that PowerPoint slides are easier to understand if they are visual.

You might know all that, but … are you using this in your marketing as well?

If these visuals are effective in your presentations, then they are just as effective in your marketing materials as well. In fact, they are more effective, because you don’t have a captive audience yet – you need to grab their attention and get your point across quickly.

Regardless of your business and expertise, you should be using statistics, data, and research information – because that’s the stuff that demonstrates to your market that their world has changed. By highlighting trends, patterns, and clusters, you’re showing them why your message is more important now than ever before.

For example, I can tell you something vague about Gen Ys moving into senior management, but it’s more convincing if I can quote you some research about it.

The trouble is: Most people’s eyes glaze over when they see or hear raw numbers and statistics. So we need a better way to present them.

Infographics to the rescue!

There’s a fairly new online tool called an “infographic” that serves exactly this purpose. An infographic simply shows information in a graphical form. It’s a combination of left-brain analytical stuff (text, statistics, numbers, and data) and right-brain visual stuff (pictures, graphs, icons, and so on). You can present a lot of information in one place without overwhelming your reader.

Not only is an infographic easier to understand, people are actually searching Google for the word “infographic”. Google itself reports a huge surge in such searches over the last few years:

content-marketing-trends

Here’s an example …

The three pictures above come from an infographic I created about content marketing in Australia (click the picture below to see it):

content-marketing-snap

As you can see, my infographic has text, a number of different pictures, and even a video. It took me less than an hour to create, and it doesn’t take and fancy graphic design skills or complicated technical skills. There are some excellent online tools for creating infographics of different types – just search Google for them.

So think about how you can use infographics in your marketing material to present statistics and data in a compelling way.

Find out more about content marketing

Infographics are just one of the many content marketing tools you can use to demonstrate authority and credibility, which brings you high-quality leads.

If you’d like to know more about content marketing and how to use it in your business, come to my two one-day workshops in Sydney:

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Turn One Idea Into 21 Marketing Magnets: Webinar Recording

In this webinar, I’ll show you how to take one idea and turn it into 21 different pieces of high-quality content, which you can use for marketing purposes – to attract high-quality traffic that turns into high-quality clients.

Watch the recording here:

Register for future webinars in the series here.

If you’d like to know more about content marketing and how to use it in your business, come to my two one-day workshops in Sydney:

Find Out More Find Out More

Expert Gold Radio: Content Marketing

Expert Gold Radio brings you monthly ideas, information, interviews and insights into leveraging your leadership – through better communication, on-line learning and Internet marketing.

Listen to the episode here:

Download the MP3 file here

Content Marketing Made Easy

Content marketing is a bit of a buzzword now, but behind the hype is an important tool for building credibility, positioning yourself as an authority, and getting high-quality enquiries to your business. In this episode, I talk about why content marketing is important, and then show you how to create and distribute high-quality material easily and quickly.

Out of Office: Yahoo and the Telecommuting Controversy

On 22nd February, Yahoo’s CEO Marissa Mayer made a ruling that all Yahoo staff need to be physically in the office – in other words, no more Out of Office work. The decision sparked off discussion, debate and arguments, both in the tech media and in mainstream media as well. Now that the dust has settled, my friend Chris Pudney and I talk about some of the issues around this – including productivity, convenience, comfort and collaboration.

Get the book “Out of Office” here.

Content Marketing Workshops in Sydney

If you’d like to know more about content marketing and how to use it in your business, come to my two one-day workshops in Sydney this month.

The first one puts your content marketing platform in place, with blogging, special reports, article writing, and social media. Then, on the following day, we look at making your ideas more visual - through slide shows, PowerPoint, video, infographics, and animation. Come to one or both sessions – whatever suits you needs.

Find out more here:

Find Out More Find Out More

Book Review: Your Customer Creation Equation, by Brian Massey

I can’t speak highly enough of this book as an important resource for any business owner who wants to improve the results from their Web site.

This book is all about your Web site conversion – in other words, persuading your Web site visitors to take action. In this respect, it’s different from most Internet marketing books, which focus on traffic – in other words, getting more visitors. But it doesn’t really matter how many visitors you get if none (or very few) turn into customers, clients, subscribers or whatever you want. Of course, traffic is important, but it’s difficult to keep increasing the traffic to your Web site, while it might be much easier to convert some of that traffic.

Massey starts with a simple idea: Your conversion rate is the percentage of people who take action, so to increase your conversion rate you either have to convince more visitors to take action or reduce the number of visitors. The first option makes sense (when you first see it); the second is counter-intuitive but also makes sense!

But that’s just the beginning. The rest of the book presents simple, logical and practical ways for you to improve your Web site conversion rate.

One thing I particularly like about this book is that Massey doesn’t use a “one size fits all” approach. Instead, he groups Web sites into five different groups, and suggests a different goal (and hence conversion strategy) for each:

  • The brochure site: Its aim is to get the site visitor to contact you.
  • The publication site: Get site visitors to subscribe.
  • The online store: Obviously, you want your site visitors to buy!
  • The consultative site (common for business-to-business sales): Prove you can solve their problems, so they get in touch with you.
  • The online service (such as Dropbox or MailChimp): Get site visitors to sign up for the service.

Whichever category your site falls into, you’ll find plenty of detailed advice about how to improve its conversion rate.

Buy the book from Amazon.com.

Make More Sales By Being More Specific

FollowTheNumbersAlthough people find round numbers easier to understand, they find specific numbers more believable. When you’re more specific, you sound more credible and authoritative, so use this in your Web site marketing.

For example, some time management experts advise you to schedule meetings at an odd time, such as 8.05am, rather than a “round number” like 8.00am or 8.15am. The round number allows people to assume it’s an estimate, so they don’t give it much importance – and might dawdle and wander in 10 minutes late. On the other hand, when you announce an unusual time, such as 8.05am, it forces people to sit up and take notice. By being more specific, you’re giving greater importance to the number, and it encourages people to attend on time.

You can use the same principle on your Web site. By being specific and giving more detail, you give the information greater weight in your site visitor’s mind.

You do have to be careful, though, that you’re realistic; otherwise, you can lose credibility. This reminds me of the joke about the young child talking to his father at a museum:

Child: These dinosaurs lived 30 million and 3 years ago.

Father: How do you know it so precisely?

Child: Well, the sign here says they lived 30 million years ago, and the museum opened 3 years ago.

Joking aside, here are four ways to use the principle of specificity on your Web site:

1. Use more precise numbers

Examine your Web site for examples of round numbers, and – if appropriate – replace them with more precise numbers.

For example, compare these two statements:

  1. “We have worked with 100 of the Fortune 500 companies.”
  2. “We have worked with 97 of the Fortune 500 companies.”

The first number looks like an estimate (even if it’s not), while the second looks more precise and is more credible.

Note: You should only do this with round numbers that you’re using to demonstrate credibility – as in this example. When you’re using numbers for clarity and explanation, a round number is usually better (for example, you would say “The city has a 30,000-seat stadium” rather than “The city has a 31,238-seat stadium”).

2. Tell them what’s in the package

When selling a bundle, set or collection of products, list each item in the bundle and describe it in detail. For example, if you’re selling a drill set for the home handyman, you would describe the contents of the set. The level of detail depends on what’s appropriate for your market. For example, if you’re selling to the general public, you probably don’t need to list the size of every drill bit; it’s enough to say something like, “12 drill bits ranging from X to Y”.

When you do this, you do have to be careful not to overwhelm the customer. If you think this is a problem, put the details on a separate page and give them the option to view them if they want to do so.

3. Tell them what it’s worth

If you’re bundling products together and offering the bundle at a special price (that is, less than the cost of buying each product individually), show the individual prices and their total, so the Web site visitor can see the discount with their own eyes. Listing the price of each item is more credible than simply stating the discount, because the site visitor knows they can verify the details if they wish.

3. Point out the most useful bit

In some cases, it’s useful to single out specific items as being more useful than others – for example:

“For most of our clients, the most useful part of the package is the two-hour consulting session with one of our coaches.”

This doesn’t diminish the value of the other items in the package; it simply highlights the specific items that other people have found most useful.

Want to know more about making more sales on your Web site?

This article is an extract from my e-book “The Busy Entrepreneur’s Guide to Making More Sales on Your Web Site”, which gives you even more ideas and practical techniques for improving your Web site results.

If you’re launching a Web site, launching a new product or service, not getting enough sales from your Web site, or planning a new marketing campaign, read this book. It’s also for you if you’re busy running your business, and don’t have time to become an Internet marketer! So you need some simple things you can do to improve your results – without taking a lot of time, and without needing technical skills.

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Put Your Prices Up

Put Your Prices UpIf you’re not selling enough now at current prices, charge more. In fact, double the price. This isn’t just based on the theory that the more you charge, the more that people think it’s worth. Instead, the idea is to get you thinking about value, not price.

You see, matching prices is a fool’s game, especially on the Internet where a lower-priced competitor is but a click away, and a comparison shopping robot is even closer.

So you’ve got to distinguish yourself using something more than price. And the answer is value.

For example, if you’ve got something priced at $50, double it – and charge $100. Then ask, what you would have to do to make them think that $100 is a bargain-basement price that they’d have to be stupid not to pay.

You see, when you start thinking that way, you’re thinking about value, not price.

So stop selling a $25 book, and start selling a $100 package that includes the $25 book, a $50 follow-up workbook, a $150 ticket to a forthcoming event, and a $500 certificate for a phone consultation.

Is that worth $100? Yes, provided that all the bonuses are really of value to the customer. If they are, then it’s a no-brainer decision, and price doesn’t really come into it.

Here are three other things that you can do …

1. Use testimonials

A simple benefit-oriented testimonial from a past customer is worth a thousand words of hype from you.

By benefit-oriented, I mean something that’s more than just “Oh, wow! I just love you guys”. That sort of testimonial is nice, but it doesn’t necessarily match a prospective customer’s requirements (unless that reaction is an important part of what you’re selling).

2. Give a long guarantee

You should give a guarantee, it should be as long as possible, and you should not have any weasel words in it to allow yourself to wriggle out of it. The stronger the guarantee, the easier it is to convince customers to buy.

3. Make it scarce

Make your products scarce, and promote that scarcity. Perhaps you’re getting rid of old stock to make way for new. Perhaps you’ve got limited seating to an event. Perhaps you’re looking for early bookings to secure a venue. Perhaps the manufacturer goofed and sent you a palette of slightly damaged stock. Perhaps your grand-uncle died and left you a valuable art collection. Perhaps you’re starting a new membership club and you’re offering a limited amount of “foundation memberships”.

Whatever you can do to add a bit of scarcity to your product or service offering, do it.


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