Create Recurring Income With a Paid Membership Site

Paid membership sites have become hot Internet properties recently, but most people who start them don’t succeed with them. A profitable membership site can add new income streams, reach new markets, and create greater profits in your business.

If you’re a thought leader or business professional, think carefully before you launch into building a membership site – it isn’t for everybody. It works best if you have:

  • an established business delivering value to your clients through your face-to-face services
  • resources that deliver on-going value (such as e-books, audio programs and worksheets) or the time to give members access to you (through webinars, group coaching, short consulting sessions, and so on)
  • a network of clients, peers who can deliver value to your members, and a database of potential members

Benefits of a Membership Site

A membership site has a number of potential benefits for you:

  • Recurring Income: The most obvious benefit is that you create a new income stream.
  • Market Once: You only need to convince people once to sign up, and then charge them every month.
  • Vehicle for Value: The membership site is a way for you to deliver, share and archive your resources.
  • Build Loyalty: You keep delivering value to your members in all your communication.
  • Reward Loyalty: Members get access to things that non-members don’t.
  • Maintain Relationships: You can offer free membership to selected people, as a way to keep and build relationships.

It also has benefits for your members:

  • Manage Cash Flow: They know exactly how much they will spend each month.
  • Join a Community: Some people join a membership site primarily so they can be part of a community of like-minded people.
  • Make One Decision: They don’t have to keep making decisions about whether to buy individual products and services.
  • Get Increasing Value: The longer somebody is a member, the more value they get, because the network expands and you keep adding resources. So each month their membership dollar goes further.
  • On-Demand Learning: Members can dip into the archive whenever they want, rather than waiting until you deliver what they need.
  • Save Money: Finally, of course they save money, because you give them discounts, special prices and members-only offers.

Are You Ready?

Broadly, as an expert, you have four potential types of income:

  1. Active: You get paid for delivering value to your clients – speaking, coaching, consulting, professional services, etc.
  2. Bundled: You get paid more for your activity, because you bundle in other products and services.
  3. Recurring: You get paid over and over again for your activity, because clients buy a subscription.
  4. Passive: You get paid even without any activity.

Each level of income relies on one thing:

  1. To generate active income, you need to demonstrate value (otherwise, clients won’t pay!)
  2. To generate bundled income, you need products (physical, electronic or even additional services)
  3. To generate recurring income, you need a network (potential members, joint venture partners, affiliates and staff)
  4. To generate passive income, you need marketing skills – especially marketing that stands alone without you being there to sell

The fourth level – passive income – can be achieved by itself, but the other three build on each other. A membership site is an example of recurring income.

The Proven Path

Because a membership site is recurring income, you need value, products and a network. It’s difficult to succeed unless you have all three.

This is the most common path to success.

Unfortunately, some business owners launch into a membership site too soon, and discover that they don’t have expertise that members value, they don’t have enough products and resources to keep the site going, or they don’t have a network to promote, support and buy membership.

So make sure you have value, products and a network – and a commitment to making your membership site work!

Plan Your Membership Site: The Internet Business Revolution

Many business owners want to build a membership site, but don’t realise how much work is involved in getting started. In this webinar, I share the three key parts of a membership site, so you can decide which of them you will offer to your members. For more about this topic, read the Build Your Tribe chapter in my book Fast, Flat and Free.

Watch the recording here:

Register for future webinars in the series here (there’s no cost).

Six Key Benefits of a Membership Site

A membership site offers the promise of recurring income, but that’s not all. Here are six key benefits of creating your own on-line community.

1. Recurring income

If you’re charging a monthly or annual subscription fee for your site, of course one of the biggest benefits is that it gives you a source of recurring income. This is one of the most obvious benefits, of course.

2. Market once, profit forever

When you convince somebody to sign up for your site, you can then charge their credit card every month or every year over and over again without having to convince them to re-sign each time. Of course, you have to give them enough value so they won’t cancel their subscription. However, the marketing only takes place the first time they sign up.

3. A vehicle for value

If you’re an expert in your area, you’re always finding new material – reading books and e-books, finding blog posts, finding articles, listening to podcasts, and so on. The membership site gives you a place where you can share that material with your members.

A few years ago, before I started my membership site, I published a monthly e-mail newsletter exclusively for my clients. Each month, I sent them a useful e-book to download. I started this mailing list because I was reading so much and I was frustrated that I had no way to deliver that value to clients. Now that mailing list is obsolete and has been replaced by the membership site. However, the principle is the same – it’s a place for me to share what I learn with selected people.

4. Build loyalty

Your membership site builds loyalty because the members remain as your clients and customers. I remember somebody saying once, “The only time clients hear from you is when you send them an invoice”. Is that true for you and your clients? If so, a membership site is a wonderful gift to clients, so they look forward to hearing from you regularly.

5. Reward loyalty

Your site also rewards loyalty. Members get access to things that non-members don’t – for example, discounts on events, free access to certain things, priority access to you and guest experts, and so on.

6. Maintain relationships

A membership site helps you maintain relationships. You might consider giving all your clients – or at least your top clients – free membership, just so you can maintain that relationship with them.

Want to know more about building a membership site?

Membership sites have become hot Internet properties in the last few years, and can be a highly profitable source of recurring income for speakers, trainers and other infopreneurs, but most people who start them don’t succeed with them. By learning the right way to build your membership site, you can add new income streams, reach new markets, and create greater profits in your business.

This e-book + audio program package will help you create a high-value membership site for your business.

Find out more here.

Offer your clients more than your own stuff

I hosted a webinar yesterday with guest presenter Matt Hern, who is a financial planner (my financial planner, in fact) and a professional speaker himself. After the webinar, one of the attendees wrote to thank both of us, saying:

“Although the topic was outside of what I had expected to gain from my First Step community membership (I thought I was signing up just for internet and web advice!) it was hugely valuable and something that will help me now and in the future for meeting my business and personal goals. Being a member of the First Step Community has exceeded my expectations from day one.”

I loved this comment, not only because she was happy, but because it demonstrated the value of providing what clients need, not just what I can personally provide.

One of the principles I teach is “Sell them what they need, not just what you’ve got”. So, practising what I preach, I’m always looking outside just my own skill set to find others who can help my clients and members.

I believe the key business competency for a successful on-line community is your network – and that includes access to a network of other experts who can help your community members.

People liked the e-learning community

One of my clients has just completed a year-long program within an organisation. The final assessment survey showed some interesting results about the e-learning aspects of the program, which were extensive:

Admittedly, this is only a small sample, so it has no predictive value. But my guess is that this is going to be a growing trend, with more and more clients expecting you to include e-learning in your training programs.

Ross Clennett’s virtual tour of his membership site

Ross Clennett, one of my clients, has created a (paid) membership site, and has produced an excellent introductory video to show potential members what they get for their membership. Watch the virtual tour of the site here.

Ross does everything at high quality, and you’ll see this in the video. It’s high-content, clearly structured and beautifully produced. This is exactly the sort of thing you should consider when promoting to professionals. Isn’t this so much better than a bland half-page description or – even worse – a cheesy sales letter that shouts at your prospects?

Use Ning.com for your membership site

A client recently asked me:

“What software do you use for the First Step community site and is it easy or hard to integrate?”

I use Ning, which seems to be the best one around. We also use it for Thought Leaders, Ian Berry uses it for his membership site, and even the IPL uses it for their 20/20 cricket membership site!

I’ve written an e-book “Join the Club” about how to set this up and use it effectively. It’s in the Vault in the First Step Community. If you’re not a member, you can get the e-book here.

What would your community do for you if you asked them?

Yesterday I was listening to Facebook COO Sheryl Sandberg talk about her ideas for a successful start-up and a fulfilling career:

It’s worth watching the entire video for Sandberg’s ideas alone (or download the audio, as I did). But I particularly noted one thing she mentioned about Facebook.

When Facebook expanded from English to other languages, they didn’t do it with a team of translators. Instead, they simply turned to their community: Their own user base. Facebook allowed users to provide a translation for every English phrase on the site. Incorrect or mischievous translations were filtered out quickly because other users corrected them. Sandberg says the translation into Spanish happened within a week, and the translation into French took just 24 hours!

That’s the power of a large, committed loyal following.

What are you asking your community to do? If you’ve built it well, they will help you. All you have to do is ask.

IPL cricket community uses Ning.com

I’ve been watching the Indian Premier League (IPL) cricket on television, and they’ve been promoting their official Web site www.iplt20.com. I was surprised – but impressed and pleased – to see they’re using Ning.com as the platform for their on-line community (the equivalent of a free membership site).

This is the same platform we use for our own First Step Member Community, so it was pleasing to see the IPL had chosen it for theirs as well. Why? Because Indians are crazy about cricket (when I called my mobile phone company once and was connected to their centre in India, I asked the rep whether she followed cricket. She replied wryly, “Sir, in India everybody follows cricket!”), so any software platform for Indians must be robust and scalable. Sure enough, in less than a week, the free on-line IPL community site has over 160,000 members! It’s nice to know the First Step Community is also using such powerful software.

Even better, I’ve been able to legitimately weave my love of cricket into a business-related blog post. Does that mean I can now claim a tax deduction for cricket-related expenses?

Membership Site or Password Access?

Many infopreneurs provide some sort of password-protected access to their Web site, so they can offer additional resources to audiences, clients and members.

Broadly, this happens in one of two ways:

  1. Password Access: Let’s use this phrase to describe a simple password on your Web site that gives people access to a hidden page of information. For example, you might give your audience a password so they can download the slides or handouts from your presentation.
  2. Membership Site: A more comprehensive Web site with on-going value. In this case, you usually charge members a monthly fee for access to the site.

More and more clients are asking me about this, so I thought I’d explain the pros and cons of the two options.

The second option sounds better, doesn’t it?

All other things being equal, of course the membership site seems more attractive for you. This is very nice work if you can get it, because you generate on-going income from a single sale.

However, before you jump right in and start promoting this to all your new clients, consider these potential limitations:

  • It’s more difficult to sell, because you’re asking your customer to make a commitment to an on-going payment.
  • You have to keep up-to-date with your area of expertise, because your members are expecting you to give them current information, not out-of-date information. On the other hand, if you simply sell them access to a members-only area, you’re not promising that the information in it will remain current at all times.
  • You have to keep devoting time to the site, to keep your members satisfied.
  • If you only have a few members, you might not be happy with what you’re getting paid for your time.
  • Regardless of how good your membership site is, members will leave from time to time, so you have to keep bringing in new members.

This doesn’t mean you shouldn’t build and promote a membership site; it just means you should think carefully about it.

Consider the simpler password access instead …

Instead of trying to create an on-going income stream from each sale, you can simply increase your fees by bundling in more value to your presentations.

For example, with a corporate client, you can sell them access to your “Members Resource Centre”, which is a password-protected area of your Web site. Again, the same applies to coaching clients, public seminar attendees, workshop participants and others who buy you.

You still generate more income this way, but it’s not on-going income. However, that might be better for you when you weigh that up against the on-going efforts to market, manage and maintain a full membership site.


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