Max Hitchins Knows How To Pick the Melbourne Cup Winner

Every year, on the first Tuesday in November, Australia’s most-famous horse race, the Melbourne Cup, is run. It’s known as “the race that stops a nation”, and indeed it almost literally does – as millions of Australians interrupt their day to watch the race. Office workers stop to crowd into the boardroom to watch the race on television; shoppers stop outside television screens in department store windows; restaurants and hotels have special Melbourne Cup events; and ordinary Australians who don’t usually bet on anything make a once-a-year exception for the Melbourne Cup.

For those keeping score at home, that’s today!

In the weeks leading up to it, the Australian media becomes obsessed with the Melbourne Cup. And one of the people they turn to for his opinion is one of my clients, Max Hitchins. And why not? His record is impressive. In 21 of the past 23 years, he’s picked the winner in his top six; and in 13 of those years, he has successfully predicted the actual winner.

I featured Max in my book Fast, Flat and Free, as the perfect example of somebody who has specialised in a particular niche market. Every year he publishes an e-book with information about the race, including his predictions. He has thousands of fans who buy the e-book and use his insights to place their bet – for fun or profit – each year.

If you’d like to be one of them this year, it’s not too late! Grab yourself a copy of the e-book at pickthecupwinner.com.au.

And good luck for the big race!

Niche Guys Finish First

One of the most important things you can do to compete in today’s connected world is to focus on a niche market. But how do you evaluate a new niche to determine whether or not it might be profitable for you? In this webinar, I’ll share a 15-point checklist you can use to evaluate any new niche product, service or market. For more about niche marketing, read the Serve a Niche chapter in my book Fast, Flat and Free.

Watch the recording here:

Register for future webinars in the series here (there’s no cost).

Free Webinar on Thursday: Evaluating a Niche Product, Service or Market

The next webinar in the Internet Business Revolution series is coming up this Thursday.

One of the most important things you can do to compete in today’s connected world is to focus on a niche market. But how do you evaluate a new niche to determine whether or not it might be profitable for you? In this webinar, I’ll share a 15-point checklist you can use to evaluate any new niche product, service or market.

Register for the webinar series here.

About the Internet Business Revolution webinars

The Internet is changing so quickly that it’s important you keep up-to-date with the latest developments. You don’t have to be at the leading edge of everything – in fact, it’s often better if you’re not – but you do have to know what’s important to you. That’s why I’m running a free webinar series The Internet Business Revolution every two weeks – to share with you some of the latest ideas about on-line strategy and Internet marketing.

In each webinar, I’ll cover an important topic related to your business and the Internet. Each webinar is just 30 minutes long, with a presentation by me (on a different topic each time), and time for Q&A.

The webinars are every second Thursday, at 9am Perth time (in Western Australia). Here are the topics coming up:

  • Thursday 18th August: Niche Guys Finish First – Identifying a profitable niche market
  • Thursday 1st September: E-Mail Marketing – How to write a high-quality newsletter
  • Thursday 15th September: High-Value Webinars for Promoting Your Business

Register for the webinar series here.

Treat Your Business as a Boutique Experience

I see too many people who want “to be #1 on Google” for some ridiculously broad and expensive keyword phrase. If you do that, you’re competing with the big boys, who have deep pockets and huge networks. Instead, be like a boutique winery, which offers a very different experience from large liquor chains.


MP3 File

Subscribe to the podcast here.

Picking a lane for your brand (and niche)

When I advise clients to focus on a niche, one of my two main criteria is: Pick people you like to hang out with (The other is “Pick people who want what you’ve got”).

In a recent blog post, Has Your Brand Picked a Lane Yet?, Scott Ginsberg expands on a similar idea, and suggests you ask yourself these questions:

  1. Will this choice add to my life force or rob me of my energy?
  2. Does this choice add wood to my internal fire or sprinkle water on it?
  3. Will this choice propel me toward an inspiring future or will it keep me stuck in the past?
  4. Will this choice bring me long-term fulfillment or will it bring me short-term gratification?
  5. If I make this choice, what will I be saying no to?

This is brilliant! He’s talking about brands rather than niches, but the same principles apply.

Niche Guys Finish First

I’ve been reading Toby Marshall’s excellent book “Small Business Internet Marketing”, and he says something that I completely agree with:

“If you don’t have a niche, don’t even think about SEO [search engine optimisation]. Complete waste of time unless you are a giant corporation. How can you optimize for everything? Dumb to even think it’s possible.”

Not only do I agree with him, I think it’s one of the biggest mistakes business owners make with their on-line strategy (In fact, with their business strategy overall).

It’s tempting to think that because you’ve got a presence on the World Wide Web that you can reach the world. You can’t. Focus on a specific target market, and work on reaching them instead.

I don’t know a sure-fire formula for success, but trying to be all things to all people is a sure-fire formula for failure.

Find a niche, and serve that niche!

Most businesses make the mistake of trying to reach too many people in their market – which leads to more competition, soaring promotion costs, and minimal differentiation. They cast their marketing net too wide, scared that if they don’t reach out to everybody, they will miss opportunities and lose market share to their competitors.

Take the opposite approach and focus on smaller niche markets. The smaller your market, the better your offerings for that market – which means you can raise your prices, increase your profits, and virtually eliminate your competition.
By all means, search wide to find the right niche markets. But, when you find them, dig deep.

Here are some examples of businesses catering to niches:

  • Sales trainer: Focus on a particular industry, such as pharmaceutical companies or financial planners.
  • Book shop owner: Cater for readers who would like to form, run or join book clubs.
  • Financial planner: Concentrate on a particular demographic group, such as young professionals or single parents.

One of my favourite niche marketing stories is about Internet marketing expert Frank Kern, who makes $1,500 a month from a Web site selling an e-book that teaches parrots to talk. The key to his success is that he’s chosen a tiny niche market. He’s not teaching your bird how to talk (though there is a “Bird Talk” magazine!); he’s not teaching you how to look after your parrot; and he’s not going for the wider market for pet owners. Rather, he’s chosen a specific group of people. There may not be many of them, but his e-book is perfect for them.

Why niche?

  • Your products are tailored to the needs of a smaller market, so they are more valuable to customers.
  • You understand many of your customers’ needs already, so it’s easier to build rapport and get to the heart of their problems.
  • You speak their language, not yours, which puts you a long way ahead of most of your competitors.
  • Customers see you as a trusted adviser, not just a supplier. They’ll ask for your help and trust your advice – even when they want help about choosing suppliers!
  • You’ll get more referrals from customers who recommend you to their colleagues in the same industry.
  • You can charge a higher price for your products and services, because they more closely match the customer’s requirements (That’s why a brain surgeon charges more than a GP).
  • There’s less competition. For example, if you’re a book shop owner, when you go head-to-head with Amazon.com, you’ll probably lose. But if you focus on local book clubs interested in theme nights, you target needs that Amazon.com doesn’t service.
  • Instead of aiming for expensive mass-media advertising, you focus on lower-cost exposure that more suits your market – particularly on the Internet, with things like participating in forums, commenting on blogs, sending Twitter messages to your followers, and joining certain membership sites.
  • When your customers know that you’re offering specific solutions to their real problems, it makes the sales process so much easier for you.
  • You become recognised as an expert in the niche, rather than a supplier pushing a product or service to the market.

Finally, remember every customer is already a niche of one. So if you’re not niche marketing already, you’re missing the point.

Treat Your Business as a Boutique Experience

I was listening to recently a podcast from the Wharton Business School (they publish an excellent Web site Knowledge@Wharton), which was an interview with George Taber, author of the book “In Search of Bacchus: Wanderings in the Wonderful World of Wine Tourism”. Nice work if you can get it, right?
One of the points he made in the interview was tourism is no longer just a novelty for many small wineries; it’s a significant part of their business. He says:

“The tourism is key because the producers can sell directly to the consumer who comes in off the street. That is especially important for the small wineries, which often have great difficulty getting into the regular distribution channels.”

This is exactly the same for us as information experts!

It struck me that this is the perfect analogy for many infopreneurs and thought leaders who start marketing on-line.

For example, I see too many people who want “to be #1 on Google” for some ridiculously broad and expensive keyword phrase. If you do that, you’re competing with the big boys, who have deep pockets and huge networks. Instead, be like a boutique winery, which offers a very different experience from Liquorland and BWS (two large liquor chains, for those outside Australia).

If you’ve published a book, for example, don’t go head-to-head with Amazon.com – that’s a way to guarantee failure! Instead, offer things that Amazon.com doesn’t offer, in a different environment, for a different experience.

So what does this mean in practice? Glad you asked …

If you’re selling products on your Web site, here are five things you can do to position yourself as a boutique service.

1. Show your face.

When you ask to see the manager at your local liquor store, it’s usually because there’s a problem. But when you meet the owner of a winery, it’s usually a privilege (for both of you).

The same applies to your Web site. Amazon.com, Apple and Facebook are brands in their own right, so they don’t need Jeff Bezos, Steve Jobs or Mark Zuckerberg to show up on their Web sites. But your Web site is different. Your face is your brand, so show it! For example:

  • Write in a friendly, informal manner.
  • Show your photo on your home page.
  • Publish your e-mail address.
  • Tell people how to follow you (you, not your business) on Facebook, Twitter and LinkedIn.
  • Publish a blog to share your thoughts.

2. Serve a niche.

Small boutique wineries aren’t for everybody. They are usually in rural areas, and even then they are off the main road (by necessity). They don’t stock hundreds of wines, they don’t have the same things in stock every season, and they might not every be open 9 to 5 every day. So they cater for a particular kind of person – not necessarily a wine connoisseur, but certainly not the average wine drinker either.
Adopt the same attitude with your Web site. Don’t market to the masses – leave that to the bigger guys. Instead, focus on a niche (or niches), where you can truly stand out and be an authority.

3. Invest in reputation, not advertising.

The small boutique wineries survive because of their reputation, not because they spend squillions on advertising. They build that reputation by being good, attracting a loyal following, and then attracting more through word-of-mouth marketing.
You can do the same. I’m not saying you shouldn’t invest in on-line advertising; just don’t make that your main marketing goal. Instead:

  • Write a blog.
  • Send an e-mail newsletter every two weeks.
  • Answer some questions on LinkedIn.
  • Tweet and re-tweet links to interesting, relevant stuff.

4. Make connections, not transactions.

This follows from the previous point. Because a boutique winery depends on organic, word-of-mouth marketing, they can’t rely on a bunch of single transactions. They need to cultivate that loyal group of fans who’ll come back again and again. A few of them – the smart ones – have started doing things like loyalty cards, e-mail newsletters, membership cards, and the like.
Do the same on your Web site. Sure, getting a sale from a new customer is good; but what are you doing to build a relationship with them? For example:

  • Give them an option to join your newsletter list
  • Send them a bonus gift a few weeks later
  • Put them on a special list, so they get things non-customers don’t
  • Invite them to be friends on Facebook, and put them in a special list

5. Create experiences.

You go to a liquor shop to buy wine – it’s a simple transaction. But you visit a boutique winery for the experience. It’s not just about the wine. It’s about the beautiful setting, the restaurant or cafe, the souvenir glasses from the wine tasting, the winemaker herself describing this year’s vintage, and so on.
What are you doing on your Web site to create a memorable experience for site visitors? This takes a bit of creative thinking, but start by thinking of what you can do that the big companies don’t. For example, if you’re selling a book, what can you do that Amazon.com doesn’t? Here are some ideas:

  • Include a brief welcome video
  • Bundle it with a CD and 12-month e-mail coaching package
  • Give them the e-book version immediately, so they don’t have to wait for the printed version in the post
  • Give them access to your membership site
  • Autograph every copy
  • Publish your e-mail address and personally answer customer e-mails
  • Publish your Skype address or phone number, and take phone calls

How can you use this in YOUR business?

Are you already positioning yourself as a boutique service? Or are you struggling to compete with the big-name brands? If the latter, it might be time to take another look at your on-line marketing.

One Web Site or Two?

I’ve recently had three conversations with three different clients about whether they need one Web site or two.

Typically the conversation starts by them saying it would be “too cluttered” to have everything on one site. Fair enough – it’s good that they don’t want to confuse site visitors with a cluttered Web site. But what exactly does “too much clutter” mean?

Web sites aren’t like brochures or books, which are designed from start to finish, and don’t make it easy to jump to a specific section. A well-designed Web site can have huge amounts of information, and still make it easy for site visitors to quickly find what they want (Amazon.com is a great example).

So what does make a Web site “too” cluttered that it might warrant a second site? There are three things.

1. Specific markets

If you work with multiple niche markets, and there isn’t a big overlap between what these markets want, it makes sense to build a separate Web site for each niche. Otherwise, you’re distracting your site visitors with too much that isn’t relevant for them.

How much is “a big overlap”? I reckon 80%. In other words, if at least 80% of your Web site isn’t relevant for one of the niches, build a separate Web site for that niche. Or, to put it another way, if more than 20% of your Web site is not relevant for that niche, build a separate Web site.

For example, if you sell weight-loss pills for women who’ve just had a baby, and also sell protein supplements for body-builders, you probably need a Web site for each market because there just isn’t enough overlap between them. On the other hand, if you sell your weight-loss pills to two related markets, the same Web site might serve both.

2. Specific products

Not all of your products and services are equal, and some deserve more attention than others. You can do this by simply promoting them more on your Web site (for example, with a prominent link on every page, video testimonials, more effort in your copywriting, etc.). But at some point you might decide to “peel it off” into its own Web site.

At what point do you make that decision? That’s your call. There’s no hard-and-fast rule about this. You’ll usually know when you think a product is important enough for it to have a stand-alone site, without any distractions from everything else you offer.

3. Specific marketing

The third situation is when you build a Web site for a specific marketing campaign, whether it’s to promote an event, a product or something else. This new Web site might have different branding and a different layout; it might have a specific call to action; and it will certainly be linked closely to that one particular campaign. In fact, it’s part of the marketing campaign itself, rather than being its outcome.

Of course, instead of building a separate site, your marketing campaign could simply direct people to a page of your current site. And that’s usually the right solution. But there are exceptions – that is, marketing efforts that you think are so important that they warrant their own Web site.

So do you need more than one Web site?

These guidelines will help you decide whether it’s worth investing in a separate Web site. If you don’t need one, don’t get it. But if you do need it, it’s much better to build it than to keep struggling with a Web site that’s trying to do too much.

Finally, keep in mind that it’s no longer expensive to create Web sites. It used to be, and that would be an important factor in the decision-making process. But that’s no longer the case. For example, in my Build Your Web Site In Two Days Boot Camps, I show you how to create a professional Web site that costs less than $20 a month to run. So that’s not a barrier any more.

Turning features into benefits isn’t always the right thing to do

Quick quiz: If you stumbled across a business Web site and saw this as its tagline on the home page, what would you think the business does?

Turns out they sell e-mail marketing software. OK, raise your hand if you guessed that … ? Hmmm … Not too many hands, I see.

The big problem with this tagline is not just that it’s full of meaningless corporate-speak nouns and adjectives (although that is a problem). No, the big problem is that it’s too vague for anybody to know whether it meets their needs. Sure, they talk about benefits rather than features – as all good salespeople are taught to do. But they’ve turned their benefits into such a generic phrase that it’s useful to nobody.

For example, “marketing automation” is certainly relevant for somebody who wants e-mail marketing software. But it could also mean things like outsourcing to an outbound telemarketing company, a PR firm sending regular media releases on your behalf, and building the downline for your network marketing business.

Similarly, “sales effectiveness solutions” could mean sales training courses, books and DVDs to help salespeople, market research and analysis, trends predictors, and a host of other things.

The point is, if somebody comes to the site and is interested in any of these other things, they will be disappointed. And that’s A Bad Thing. (And in case you think I’m being too picky by just concentrating on one phrase on the home page, I challenge you to spend five minutes browsing their site – start by clicking the LEARN MORE button – and see how long it takes you to figure out that they are selling e-mail marketing software. I eventually cottoned on to it only on the Pricing page!)

As much as your Web site should engage the customers you want, it should also disengage those you don’t want. By doing this, you make your Web site instantly more relevant to the people you do want.

So look at your Web site again with a critical eye. You know who you’re trying to attract, but are you inadvertently offering to serve others as well? If so, change the wording to be more narrowly focussed. It will save the other people’s time, and be more engaging to your true prospects.

How to find the absolute best clients to work with

Here’s a deceptively simple but extremely effective marketing idea:

Work with the people who want what you’ve got.

Notice that I didn’t say the people who need what you’ve got. There are plenty of them around; but if they don’t already want it, you have to spend valuable time and energy convincing them of the need.

Doctors don’t go out on the street pointing to people and saying, “You look sick. Let’s book an appointment”. No, when you go to the doctor it’s because you are sick, and you want her help. It’s an easy “sell” for the doctor because you’re already a highly motivated buyer.

Sure, there are plenty of sales programs that teach you how to uncover a prospect’s true needs and help them understand the consequences of their problems (problems they never even knew they had until they started talking to you!).

But why do all this hard work? There are plenty of fish in the sea; you might as well start with those who are swimming towards you.


Subscribe to My Newsletter Read My Blog Listen to My Radio Show Follow Me on Twitter Connect With Me on Facebook Connect With Me on LinkedIn Watch my YouTube Videos Watch my Slideshare slide shows

Home | Privacy Policy

© Copyright 2013 Gihan Perera. All rights reserved

Gihan Perera

8 Windich Place, Leederville WA 6007, Australia
Help Desk (Support): (+61) 2 8006 2481
Sales: (+61) 2 8005 5746
Fax: (+61) 8 9238 0705

E-mail:
Web: www.GihanPerera.com

Return to top of page