Get It Right Next Time

PlasticineIf you were involved in the Quality revolution of the 1990s, you might have come across the saying: Get it right first time.

I do understand the philosophy behind this approach, but frankly it can also be a big burden to creating real quality – quality in your products, quality in your marketing, and most importantly, quality in your profits.

In today’s fast-paced world, I would rather say: Get it right next time. Or, as one of my clients put it, “Practise on the world”.

In other words, rather than wasting endless hours fine-tuning every little detail of every on-line marketing campaign, just get it 80% right. Stop looking for Mr/Ms Right and settle for Mr/Ms Right Now.

It’s the 80/20 Rule in action: 80% of what matters is done in 20% of the time; the remaining 80% of time makes very little difference. This is also known as the law of diminishing returns. After you create your first draft, making improvements makes sense only up to a point. After that point, every improvement takes more effort and returns less and less value.

How will you know when you’ve reached the magic 80%? You won’t know exactly. But as a general rule, it happens sooner than you think.

So stop worrying about whether your e-mail campaign will address the reader as “Dear Mr. Bloggs” or “Dear Joe”; stop fretting over the exact font colour of your sub-headings; stop optimising that product photo so that it gives you exactly the right balance between quality and file size; stop that debate about whether to say “who you’re afraid to ask” or “whom you’re afraid to ask”. For the most part, none of this stuff matters. Just get it out there and let your market be the judge.

This idea won’t necessarily apply in every industry. For example, if you’re selling health products, security items or parachutes, perhaps it’s not good enough to get your products 80% right! But in most cases, you’re probably doing too much work for too little effort.

If you still feel uncomfortable about working this way, here are five things that could help.

1. Announce it’s a “beta” version.

If you’re releasing a product that is 80% complete, tell your customers that this is a first draft, a test, a beta version, a pre-release version – whatever. This allows you to release something at 80% quality, and in fact it encourages customers to give you real feedback on it.

2. Give them an incentive to buy it now.

For example, with information products that you deliver electronically, it’s easy to release the first version quickly, promising that you will send your customers a free upgrade to the full version when it’s available. This allows your initial customers to get the product now, without penalising them.

3. Choose your market carefully.

If you’re really not sure about the quality of your product, and perhaps you’re worried that it might damage your reputation, don’t tell everybody about it. Instead, select a few trusted, loyal customers only and offer it to them first. They will appreciate the fact that you chose them and they will give you valuable feedback about the product.

4. Ask your friends.

If you think it’s still too early to expose to customers, ask your online social networks – your Facebook friends, people in a particular LinkedIn group, a select Google+ circle – for their opinion. You can also ask offline social networks, such as a business mastermind group, close colleagues, or members of an industry association.

5. Leak it out in bits and pieces.

Post it to your blog before you publish it in a book. Change your dinner menu one item at a time and ask your customers for feedback. Break it into pieces and release them one at a time – with enough time between them to allow you to change what’s coming next if you need to.

Don’t Get Stuck at the Starting Barrier

So many things now are free, fast, easy and effective – and yet, so many people don’t do them, even when they truly believe in their benefits. For example, just in the area of online marketing, it’s easy to create a blog, set up a Twitter account, sign up to Google+, or publish a YouTube video. You know millions of people – professionals and amateurs alike – are doing them, and yet you might still not have started.

One of the reasons for this is that many people get stuck at the “starting barrier”. This video explains what I mean:

So are you getting stuck at any starting barriers? If so, get over yourself – and get over that barrier!

Book Review: 57 Minutes, by Mike Jackson

This book promises to be a “short, effective and honest guide to help regular people make their lives more fulfilling”. That’s a big promise, and it’s doubtful any book could fufill it. But this book does give you some simple, practical things you can do to be happier more productive.

Each short chapter contains one idea, and the entire book is just a collection of these ideas. The chapters aren’t organised in any particular order, but in general that doesn’t matter because it’s easy enough to just dip into the book anywhere and read an idea in isolation.

If you’re looking for a book to organise your life, this probably isn’t it, because you need something that offers a better framework. But if you just want some simple ideas you can try out to make small improvements, you just might find what you need in this book.

Buy the book from Amazon.com.

Book Review: Internet Lifestyle Productivity, by Steve Scott

In a nutshell, this is a time management book for Internet marketers and online entrepreneurs. Scott himself describes it as “Getting Things Done meets The 4-Hour Workweek”.

If you’re doing some serious Internet marketing in your business, you’ll find this book very useful, because it teaches you the discipline you need to succeed online. This book doesn’t try to teach you the skills of Internet marketing; it’s about time management and productivity, but tailored for Internet marketers. It talks about managing documents, creating checklists, using to-do lists, and other productivity techniques.

Of course, you could also read any other book about time management or productivity. But the advantage of this book is that Scott’s examples are all based around Internet marketing. That makes it more relevant and specific for Internet marketers.

If you’re not a serious Internet marketer, this book isn’t right for you. However, if you’re thinking about building an online business, you might consider reading it anyway – just to get an idea of how much work, time, energy, focus and discipline are required!

Buy the book from Amazon.com.

Poke the Box, by Seth Godin

This short book by Seth Godin encourages you to take action. Don’t wait for permission, don’t wait for everything to be right, don’t wait for somebody else. Just do it!

This book is more of a call to arms than a how-to manual. It was the first book in Godin’s “Domino Project” (now completed), so it gained a lot of publicity for that reason alone. But it’s good not just because of the marketing hype surrounding it; it’s good because it’s good!

Godin starts by asking the provocative question: “When was the last time you did something for the first time?” That’s the major theme underlying this book, which encourages readers to take initiative, shun conformity, and actually do things.

If you’re an expert or thought leader, read this book with two things in mind. First, of course, you will get value from reading the content – and applying it in your business. But also read it to see how you could possibly do something similar yourself – that is, write a short, easy-to-read book with one simple concept.

Buy the book from Amazon.com.

Expert Gold Radio: Taming The E-Mail Tiger

Expert Gold Radio brings you monthly ideas, information, interviews and insights into leveraging your leadership – through better communication, on-line learning and Internet marketing.

Listen to the episode here:

Download the MP3 file here

Out of Office: Building Your Personal Brand

In this conversation, Chris Pudney and I describe some practical things you can do to build your personal brand – whether you’re an employee or a business owner.

Get the book “Out of Office” here.

Seven Steps for Writing Effective E-Mail – with Steuart Snooks

E-mail and productivity specialist Steuart Snooks talks about the importance of thinking carefully when writing your e-mail, and shows how writing better e-mail can reduce your incoming e-mail overload as well.

Visit Steuart’s Web site here.

The Flinch, by Julien Smith

This short book (another in the Domino Project series) is about how to take action even when that action might seem painful (in other words, when you might want to flinch).

Like other books in the Domino Project, this is less a how-to book and more of a short motivational piece. So Smith asks provocative questions like, “Would your childhood self be proud of you, or embarrassed?” He also says that the fear of the flinch is often a bigger problem than the flinch itself.

Although this is primarily a motivational book, Smith does offer some practical advice on how to face, fight and conquer the flinch. He calls these “Homework Assignments” in the book, and they are simple, practical things you can do to strengthen your willpower and mental muscle.

This is an easy-to-read and inspiring book, and one worth reading if you’re flinching from any challenges in your life.

Buy the book from Amazon.com.

9 Things Successful People Do Differently: Webinar Recording

Are you still setting goals that you’re having trouble achieving? Or perhaps you’ve been so disheartened by the goal-setting process that you’ve given up altogether. The good news is that there’s a better way! Recent research in social psychology gives us new insights into how to be motivated, more productive, and to achieve our goals. In this webinar, I’ll show you nine scientifically proven techniques for setting and achieving goals.

Watch the recording here:

Register for future webinars in the series here.

Nine Things Successful People Do Differently, by Heidi Grant Halvorson

This wonderful little book is the best practical goal-setting book I have ever read. It outlines a goal-setting strategy that’s backed by solid scientific research, and gives you nine simple things you can do to be more productive and achieve your goals.

This book goes far beyond simplistic goal-setting advice (like setting “SMART” or “SMARTER” goals). Although the advice it offers is simple, it’s all backed by solid research.

Some of the nine principles are common with other methods (such as the importance of being specific when defining your goals). But others might be new to most people (such as the importance of being a realistic optimist). And others might even seem counter-intuitive (such as setting “getting better”, rather than “be good”, milestones).

If you want to dig deeper into the research behind Halvorson’s principles, I recommend her other book “Succeed: How We Can Reach Our Goals”. But if you just want a simple, practical guide to setting your goals, this is the book to read.

Buy the book from Amazon.com.

Is Your Optimism Sabotaging Your Online Success?

Blazing FlowerMany business owners are optimistic, and that’s usually a good thing. There’s a lot of evidence to show that optimists tend to be healthier, happier, and have better relationships than pessimists. But it isn’t all good news! There are also some things that optimists don’t do as well as pessimists, and they can be holding you back from achieving your goals. This applies in many areas of life, but is very common with Internet marketing, which usually takes more time and effort than most people expect.

Here are five common mistakes that optimistic business owners make with their Internet marketing strategy, and how to overcome them.

Mistake #1: Setting expectations too high

There’s nothing wrong with dreaming big dreams and setting “stretch” goals, but if your expectations are unrealistic, it’s easy to become disappointed quickly.

For example, you might start publishing a blog or e-mail newsletter, and expect it to bring you a lot of incoming traffic, and a lot of profitable incoming traffic as well. Unfortunately, this rarely happens unless you’re very lucky. Building a following online takes time and persistence. If you expect too much too soon, you’ll be disappointed – and there’s a risk of giving up too soon as well.

So don’t expect too much too soon. When you start, focus on the process, not the outcome; and measure your success by the quality of your material and the consistency of your publishing it.

Mistake #2: Expecting it to be too easy

This is related to the previous point, but it refers to the process rather than the outcome. Overly optimistic people under-estimate the amount of time, effort, focus and money involved in doing tasks. In other words, they expect things to be easier than they really are, which can lead to disappointment, frustration and stress when the rubber hits the road.

For example, you “know” creating video is easy, because millions of amateurs upload video to YouTube every day. But when you come to record your own videos, you might be surprised at how long it takes to get it just right.

With many online tasks, the only real way to know what’s involved in a task is to actually do it. So to overcome this problem, get started as soon as possible, and then use that experience when making future estimates. In other words, don’t estimate how long it will take to record 20 videos. Record one video instead, and then estimate how long it will take to do the other 19.

Mistake #3: Overlooking potential problems along the way

Overly optimistic people also don’t think about problems and obstacles along the journey, so they don’t have contingency plans, alternatives and backup strategies in place.

For example, you might delegate your social media management to a smart, savvy, Gen Y staff member in your organization, but what if she leaves one day – and leaves you in the lurch? If you don’t have some backup plan in place, this can bring your entire online strategy to a grinding halt.

The solution to this problem is easy: Create contingency plans. You don’t have to cover every possible thing that could go wrong, but at least consider the most obvious possibilities. You will usually find it doesn’t take much to be able to recover from small bumps along the way – as long as you have considered them in advance.

Mistake #4: Failing to learn from failure

Most people who go on a gambling trip to Las Vegas will lose money. But the optimists who return to Las Vegas are likely to lose more money than the pessimists. That’s because the optimists brush aside their losses from the first trip (for example, “Oh, well, at least I didn’t lose that much”) rather than learning from their mistakes.

This happens with online marketing as well. I’ve seen many people try something online, discover it isn’t working, and then give up with a shrug of their shoulders, happy that it didn’t cost much time and money. That might be true, but they often never find out why it didn’t work, and will probably make the same mistake with the next thing they try. This is especially true with many online marketing techniques, because they really don’t cost much to get started, so it is easy to shrug them off if they don’t work, rather than investing time and effort in making them work.

Mistake #5: Not putting a safety net in place

Overly optimistic people jump into a new venture head first, cutting all ties with the past and assuming they will never have to take a step back. Now, there’s certainly something to be said for creating this sort of forced commitment, but it isn’t always appropriate, and it’s sometimes very risky.

For example, when Facebook first launched its “Pages” service, which allowed organizations to create their own presence on Facebook, some business owners (foolishly) decided to close down their Web site and e-mail newsletter, and turned their full attention to their Facebook page. But that wasn’t a smart choice, because they no longer owned their online properties, and were subject to Facebook’s whims.

Be a realistic optimist!

Have you made any of these five mistakes? If so, at least realise you’re not alone!

This doesn’t mean you shouldn’t be optimistic – far from it. The secret is not to be overly optimistic. Be optimistic, but be a realistic optimist.


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