Get Smart: How to Get the Information You Need

The world is changing faster than ever, and your clients and audiences expect you to be current with your area of expertise. They expect you to solve their information overload problem by taking in large volumes of information, sifting through it and sharing with them what’s relevant for them.

Everybody consumes information in different ways. So there’s no one-size-fits-all solution for everybody. But I do have some guidelines here to help you work out the best method for you to manage your incoming information (I’ll focus on just online information here). It’s based on the well-known “six questions” formula: Why, What, Who, How, When and Where.

1. Why?

Look at all the information you’re getting – e-mail newsletters, Facebook updates, blog posts, tweets, e-books, special reports, and so on – and re-examine why you’re getting it. If it’s no longer useful to you (and perhaps it never was!), get rid of it – unsubscribe, unfollow, unfriend, whatever.

Be ruthless! Don’t hold on to it for fear that you might miss out on an occasional nugget of useful stuff. You’re already missing out on thousands of other nuggets elsewhere on the Internet, so trying to hold on to everything is impossible anyway.

2. What?

Decide exactly what sort of information is important to you. I recommend you ask yourself three questions:

  1. What would I find useful? This is for your own reference – things like business development, new technology, and business practices.
  2. What would my clients find useful? This is for keeping current with your area of expertise.
  3. What would their clients find useful? This helps you make your material relevant to your clients, because you will understand their world, not just your own.

3. Who?

Find the right thought leaders, influencers and other experts, and follow them – through their newsletters, blog, Twitter feed, YouTube channel, podcast, whatever.

Don’t follow other people – or at least, have some way to follow them at a lower priority. For example, I use Tweetdeck to read my Twitter feed, and I have a special column for the people I particularly want to follow:

I follow these people because they often share relevant articles and ideas with their followers. I’ll only check other people’s updates if I really have the time.

4. How?

I like reading (because I’m a fast reader) and listening to audio (because I can do it while multi-tasking), but I don’t like watching video. I know other people who love video because they watch it on the treadmill or on airplanes. Know what works best for you, so you can get the information in your most preferred modes.

Whatever you choose, try to automate the incoming information, rather than having to remember to get it manually. In other words, subscribe – to blogs, podcasts, YouTube channels, whatever.

5. When and Where?

Finally, determine the best time and place for you to consume this information. For example, I subscribe to a lot of blogs, so every day I receive hundreds of new blog posts. I like skimming the posts at the start of each day, but I don’t spend time reading them immediately (because that would waste productive hours in my morning). Instead, I bookmark them for later reading – which I do on my phone or tablet when I’m out of my office.

Your approach might be different, depending on your most productive times, your lifestyle, your technology devices, and the type of information you consume.

What works best for you?

So those are the five factors to consider when choosing how to get your incoming information. The key idea – as I’ve said already – is that you should choose what’s right for you, instead of just getting whatever turns up in your in-box!

Get Smart: Webinar Recording

Your clients, audiences and networks expect you to know enough – and stay current – in your area of expertise so you can guide, advise and support them. The world is changing so fast that it’s not possible to know everything, but you can pick and choose what’s most relevant for you and your market. In this webinar, I’ll show you how to use simple Internet tools and productivity strategies to stay current in your field, while filtering out all the noise that gets in the way.

Watch the recording here:

Register for future webinars in the series here.

Get Smart: How to Get the Information You Need

The world is changing faster than ever, and your clients and audiences expect you to be current with your area of expertise. They expect you to solve their information overload problem by taking in large volumes of information, sifting through it and sharing with them what’s relevant for them.

Everybody consumes information in different ways. So there’s no one-size-fits-all solution for everybody. But I do have some guidelines here to help you work out the best method for you to manage your incoming information (I’ll focus on just online information here). It’s based on the well-known “six questions” formula: Why, What, Who, How, When and Where.

1. Why?

Look at all the information you’re getting – e-mail newsletters, Facebook updates, blog posts, tweets, e-books, special reports, and so on – and re-examine why you’re getting it. If it’s no longer useful to you (and perhaps it never was!), get rid of it – unsubscribe, unfollow, unfriend, whatever.

Be ruthless! Don’t hold on to it for fear that you might miss out on an occasional nugget of useful stuff. You’re already missing out on thousands of other nuggets elsewhere on the Internet, so trying to hold on to everything is impossible anyway.

2. What?

Decide exactly what sort of information is important to you. I recommend you ask yourself three questions:

  1. What would I find useful? This is for your own reference – things like business development, new technology, and business practices.
  2. What would my clients find useful? This is for keeping current with your area of expertise.
  3. What would their clients find useful? This helps you make your material relevant to your clients, because you will understand their world, not just your own.

3. Who?

Find the right thought leaders, influencers and other experts, and follow them – through their newsletters, blog, Twitter feed, YouTube channel, podcast, whatever.

Don’t follow other people – or at least, have some way to follow them at a lower priority. For example, I use Tweetdeck to read my Twitter feed, and I have a special column for the people I particularly want to follow:

I follow these people because they often share relevant articles and ideas with their followers. I’ll only check other people’s updates if I really have the time.

4. How?

I like reading (because I’m a fast reader) and listening to audio (because I can do it while multi-tasking), but I don’t like watching video. I know other people who love video because they watch it on the treadmill or on airplanes. Know what works best for you, so you can get the information in your most preferred modes.

Whatever you choose, try to automate the incoming information, rather than having to remember to get it manually. In other words, subscribe – to blogs, podcasts, YouTube channels, whatever.

5. When and Where?

Finally, determine the best time and place for you to consume this information. For example, I subscribe to a lot of blogs, so every day I receive hundreds of new blog posts. I like skimming the posts at the start of each day, but I don’t spend time reading them immediately (because that would waste productive hours in my morning). Instead, I bookmark them for later reading – which I do on my phone or tablet when I’m out of my office.

Your approach might be different, depending on your most productive times, your lifestyle, your technology devices, and the type of information you consume.

What works best for you?

So those are the five factors to consider when choosing how to get your incoming information. The key idea – as I’ve said already – is that you should choose what’s right for you, instead of just getting whatever turns up in your in-box!

Information Overload: Webinar Recording

We’re being bombarded by more information than ever before, and there’s bad news and good news. The bad news is (of course) it isn’t going away anytime soon, and if anything is only going to get worse. But the good news is that information overload is part of our job. As experts, our clients and audiences are looking for us to sift through information and convert it into insights, wisdom and practical ideas for them and their organisations. In this webinar, I’ll show you how to manage the information overload, so not only does it not get in the way, but you can use it effectively to deliver relevant, engaging material to your networks.

Watch the recording here:

Register for future webinars in the series here.

Make the Internet Your Filing System

Because you’re an expert, your clients and audiences expect you to be current in your area of expertise. But there’s so much information available now that you might be struggling to keep up with it. But that’s part of your job, and that’s why they pay you the big bucks!

If you’re feeling overwhelmed by how much information you need to take in, take a closer look at the real problem. You might find that the real challenge is not being able to take the information in; it’s finding the time to filter, massage, re-interpret and send it out in a way that’s relevant to their professional and personal lives.

If you’re hoarding the information you take in – perhaps to publish it in a book, as part of a new keynote program, or in a DVD series – you’re doomed. Those products take time to create, and in the meantime the information pile just keeps getting bigger and bigger.

Fortunately, there’s a better way.

Here’s the big secret to managing information overload: Make the Internet your filing system.

I’m not just talking about storing your files in the Cloud, so you can access them from any device (although that is useful as well). I’m talking about sharing small bits of information publicly more frequently than you’re doing now.

For example:

  • When you read an interesting article on a blog or Web site, tweet it to your Twitter followers.
  • When you take a photo that you think you can use to make a point in a future keynote or training session, write a short blog post about it.
  • When a client makes an interesting point in a casual conversation, ask her to repeat it and record a short video, which you can post to YouTube.
  • When you think of an interesting point, record it to video and post it to YouTube.
  • When you answer a question on LinkedIn, publish it to your blog as well.
  • Every week, look through your Sent Mail folder for replies you’ve sent to people answering their questions, and publish these as blog posts.

This makes your life EASIER, not more difficult.

Note that I’m not asking you to do a whole bunch of extra work here. All I’m asking you to do is to take the information already coming in and do more with it. Don’t just file away those great articles you read, the photos you take, the conversations you hear, and the e-mail replies you send. Sure, you might want to use them in future products, but you can also make use of them now. And by sharing them immediately, you’ll not only be helping people faster, you’ll also continue building your credibility and authority.

Information Overload is Part of Your Job

I made a presentation last night to the WA chapter of the National Speakers Association of Australia, talking about on-line productivity.

Here are some recent statistics about information overload in our lives (and these figures are probably already out of date):

  • The average American sends 600 text messages a month.
  • 60 hours of video are uploaded to YouTube every minute.
  • A typical user’s iTunes library has 3,000 songs.
  • Searching the Internet for things they have seen but can’t find costs U.K. businesses more than £1,200 pounds per employee per year.
  • More than 90% of of U.S. workers admitted to throwing away work information without reading it.

There’s bad news and good news about information overload. The bad news is (of course) it isn’t going away anytime soon, and if anything is only going to get worse.

The good news is that information overload is part of our job. As experts, our clients and audiences are looking for us to sift through information and convert it into insights, wisdom and practical ideas for them and their organisations.

They don’t want to search Google, ask questions on LinkedIn or tweet their questions. Sure, they can do that, but they either get too much (because there’s so much information available) or too little (because they aren’t connected to the right networks). Instead, they want you to have done the research, discarded what’s irrelevant, taken the rest and translated it into something they can use immediately.

That’s why information overload is a good thing! Sure, you can always improve your processes, but don’t fight information overload. Embrace it. It’s part of your job.


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