COVID-19 Has Made Your Customers More …
You might think you know your customers, but do you really? In the last two years – as a result of the pandemic and how
You might think you know your customers, but do you really? In the last two years – as a result of the pandemic and how
At the start of every year, the consumer intelligence company Brandwatch asks people about their New Year’s Resolutions. In 2018, these were the top three
What do these stories have in common? Early in the pandemic, the Stadt Hotel in Sweden converted its empty hotel rooms into private dining suites,
In 2020, Sandra Choi, creative director at designer footwear company Jimmy Choo, launched a competition for fans to design their own fantasy shoes. Anybody could
When you’re planning an important change in your team or organisation, you might calculate the expected return on investment (ROI) before you go ahead. But
I’m preparing for my next Future-Ready Leaders coaching program, which starts in May, and the first few participants have shared what they most want to
I’m preparing for my next Disruption By Design leadership program, which starts in May, and the first few participants have shared what they most want
Most of us now have heard of self-driving cars, but even a few years ago that wasn’t necessarily true. So when Google, which was one
We all know leadership has changed, and people expect different things from their leaders. We still face an uncertain future, Generation Z employees don’t automatically
What are the habits in your personal life? Things like brushing your teeth twice a day, getting dressed, a glass of red wine with dinner,
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