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Posts Tagged ‘healthcare’

The Future of Medicine – It’s the Patient … err, Customer

 8th January 2018 by gihan

Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s hardly the stereotype More ...

Fan the Flames of Innovation

 18th December 2017 by gihan
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What do these three things have in common?

  1. Amazon Prime – Amazon’s $99/year membership service, with an estimated 80 million members
  2. Gmail – Google’s free e-mail platform, with more than 1 billion active users
  3. McCafe – McDonalds’ highly successful café offering

The answer: All three ideas came from employees, not from management.

In a fast-changing world, innovation is everybody’s business. The businesses that survive and thrive in this disruptive world are those More ...

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The Patient Will See You Now

 28th November 2017 by gihan

Patients are expecting (demanding!) to be treated more like customers, and want greater use of technology in their experience with medical professionals. But many doctors and medical practices are slow to change, because it takes time to learn new More ...

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Is YOUR Business Safe from Disruption?

 12th October 2017 by gihan

Did you see the recent report from Seek and the NAB about which industries are growing the fastest in Australia? According to the report, four industries are leading the pack when it comes to increased employment and higher salaries:

  • Building and construction
  • Healthcare and social assistance
  • Education and training
  • Accommodation and food services

According More ...

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The Future of Medicine is the Patient … err, Customer

 31st March 2017 by gihan

Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s More ...

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The Future of Healthcare

 21st October 2015 by gihan

The Future of Healthcare

Every industry is facing change, but none more so than healthcare. Big data, predictive analytics and the consumerisation of healthcare are just a few of the trends affecting the way we will look at healthcare in the future.

For example:

  • What if your doctor could e-mail images (like X-rays) to you, instead of you having to go in to pick them up?
  • What if heart patients could do an ECG themselves for less than a dollar?
  • What if an iPhone app could take a photo of some food and automatically tell you the number of calories in it?

These “what More ...

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“Patients Like You Also Had This Same Disease”

 28th May 2015 by gihan

We’re all used to getting peer-based recommendations from Web sites we visit. Amazon.com recommends other products to you, saying “Customers who bought this book also bought …”. LinkedIn and Facebook suggest friends and colleagues More ...

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The Future of Private Hospital Healthcare in our Fast, Flat and Free World

 8th May 2015 by gihan

Private hospitals in Australia face increasing pressure and challenges, and need to constantly change, grow and innovate to remain viable. This presentation shows some of the biggest challenges private hospitals face, what’s happening elsewhere More ...

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My Keynote Presentation at the Australian Private Hospitals Association (APHA) Congress

 24th April 2015 by gihan

I recently presented the opening keynote at the Australian Private Hospitals Association (APHA) Congress in Melbourne, the annual event that brings together leaders from Australia’s private hospitals. My session, called “Healthcare Trends More ...

Private Hospitals: Stay Ahead of the Game with Better Patient Experiences

 20th February 2015 by gihan

Private Hospitals: Stay Ahead of the Game with Better Patient Experiences

Private hospitals and other healthcare facilities are facing a number of challenges – including budgetary pressures and reduced AR-DRG funding, the constant need to upgrade technology, and increasing competition (especially with incentives More ...