The Internet Road Warrior

How easy is it to do “business as usual” in today’s connected world? Gihan put this to the test last month, and has just returned from a month in Prague, which was a combination of work and pleasure (“weisure”, as New York University sociologist Dalton Conley calls it, or “furking” (combining fun and working), as Kirsty Spraggon calls it). In this podcast, Chris interviews Gihan about his experiences using the Internet for this purpose.


MP3 File

Broadly, let’s use the metaphor of taking a trip. It has three broad parts: How you get on the road; what you take with you; and what you do when you arrive.

Get (metaphor for Internet access)

In general, Internet access in Europe is easy and fast compared with Australia (and in Venice, it will soon be free to residents). In Prague, wireless hotspots are widely available, though of course you have to be aware of security issues when using public access points.

Other access:

  • Use Skype for free computer-to-computer phone calls, and for cheap long-distance calls
  • Get a SkypeIn phone number for incoming calls
  • Get a virtual fax number with mbox.com.au – your faxes are delivered to you by e-mail

Take (metaphor for essentials)

Phrase book (metaphor for all the language things):

  • Be aware of differences in keyboard layouts e.g. finding the “@” key on an Italian keyboard!
  • Various Web sites (Google, Bing, Facebook, Blogger) detect your location based on IP address, and default to the local (Czech) version
  • Most informational Czech Web sites have English (and German) versions
  • If they don’t, BabelFish can do translations for you

Money:

Things to Do

Sightseeing:

  • Google Maps – invaluable for maps and directions
  • Tourist information Web sites
  • Coin-operated Internet kiosks in airports, info offices, etc.
  • Planning and booking side-trips can all be done on-line nowadays

Keeping in touch: Plan what level of information you share with each circle of people in your life – e.g.

  • Facebook for family and friends
  • A blog for business
  • An e-zine for subscribers
  • Twitter for anybody

Business meetings:

  • Use Skype for phone calls – as mentioned earlier
  • Use a webinar service like GoToWebinar.com for conference calls and presentations
  • Time zone issues – www.worldtimeserver.com has a handy meeting planner to show time zones in different countries

Reflections on a fabulous month away in Prague

I’ve just returned from a month in Prague, which was a combination of work and pleasure (“weisure”, as New York University sociologist Dalton Conley calls it, or “furking” (combining fun and working), as Kirsty Spraggon calls it).

Here are some of my insights, reflections and ideas.

1. Yes, you CAN do it.

Travel no longer has to be about EITHER work or pleasure, or even a work trip with a holiday tacked on to the end. It really is possible to combine work and fun into your everyday life while travelling. That doesn’t make you a workaholic who can’t switch off work even when on holiday. It means you’re in the lucky position of being able to work in an exotic location!

I first realised this a few years ago when I started spending Fridays working outside by the river at Matilda Bay here in Perth. I pack my laptop, mobile phone and wireless Internet card into a backpack and ride my bike down there, sit myself at an outdoor cafe and work there all day. Occasionally somebody passing by would say something like, “What a shame to be working on such a beautiful day”. But they were the exception. Far MORE people would say, “How lucky that you can work in such a beautiful environment”. Of course, both attitudes are equally “right” or “wrong” – I just happened to adopt the more useful one!

2. Plan a soft landing.

When planning my trip, my biggest concern was for the first few days, making sure I would be able to set up everything easily in Prague for a smooth transition. It made it a LOT easier that I was staying with a friend, so I knew I would have Internet access, a desk, a local Czech SIM for my phone … and a friendly face when I arrived.

For my next trip (next year), I won’t have that luxury. So I have to do more planning ahead. But it’s worth the effort, because I know if those first few days go smoothly, it makes everything else so much more relaxing.

3. Don’t work too hard.

One of my goals was to spend the month in Prague doing “business as usual” – as easily as I would work in Perth. On reflection, that was an unrealistic goal. Not because it was more difficult than in Perth – it wasn’t – but because I wanted to spend more time doing personal stuff.

“Well, duh!”, I hear you cry – and you would be right. But it just hadn’t occurred to me. I thought I could fit in a full day’s work and get a full day’s play as well. Something had to give, and luckily for me, my work was flexible enough that I could reduce those hours in order to give myself more play time.

4. Start before you’re ready.

As I said, one of my goals was “business as usual”; and, despite the reduced working hours, I was able to make this work fairly easily. This was mainly because I had already set up my business to be able to work in this way.

Perth’s isolation can be an obstacle, but it also has the advantage that if you want to reach beyond Perth, you just have to figure out ways to do it without constant travel. For me, I do most of my consulting and mentoring by phone; I do presentations by webinar and teleseminar; I do almost all my sales calls by phone; I use Skype for long-distance calls; I have a good mobile phone plan; I record podcasts and interviews by phone; I have an on-line membership site for clients; I publish e-books, online courses, blogs and podcasts; and so on.

So all of this stuff happened exactly the same way when I was in Prague – as far as my clients, subscribers and network were concerned. I do do some stuff face to face, but because most of my clients aren’t in Perth, that’s a minority of my work, not the bulk of it.

If you’re planning this sort of trip, I suggest you start implementing some of these things as well. Don’t wait until the month before your trip – that’s too late. Start now, so that when you do announce you’re going away, your clients and business contacts won’t really be affected.

5. Stay in touch in a controlled way.

The Internet makes it so much easier now for us to stay in touch. But be careful and choosy about what you share with whom. I had four levels of contact:

  1. Phone and e-mail for specific people
  2. Facebook for family and friends – for general, chatty travel news
  3. My blog and newsletter for my business contacts – for a more business-like tone of voice
  4. Twitter for anybody else

This meant I could keep in touch, but do it in an appropriate way for each group. It meant business contacts didn’t see my personal travel photos, and friends and family don’t have to wade through business-related stuff. I do that anyway when I’m at home – so I was keen to keep that discipline while travelling.

Of course, sometimes I could share my communication among different groups. Nowadays, Web 2.0 technology makes that easy. For example, if I put some photos in an album on Facebook, I can choose to make that album visible to others. I used that feature, so I could share (some) photos with my business network as well, in case they were interested (If you’re interested, click the pictures below to see some of my photos of Florence, Prague and Berlin).

6. Just do it.

At the start of the year, I set this goal for spending a month in Prague. But I kept dragging my feet and putting it off. Finally, two things forced my decision: My friend Brandon was going to leave Prague soon; and I read that Singapore Airlines was offering very low fares.

Looking back now, I can’t believe I procrastinated so much. I’m so glad those two external things forced my hand! My advice to you is: Don’t wait. Yes, do all the appropriate planning and preparation; but don’t get bogged down in it. It’s better to do it too soon than too late.

You won’t regret it, and you’ll have a wonderful experience.

Learning the lingo

I don’t speak any Czech, and because I was going to be staying with an Australian friend in Prague, I didn’t bother to even learn some basic phrases (yes, shame on me). It’s one of the few times I’ve visited somewhere and not bothered to learn even a little of the local language, and I regret it.

I really noticed this when I went to Florence for a weekend, and the little bit of Italian I know came back to me. Of course, they speak pretty good English there, but I really did enjoy trying out my basic Italian.

So next time I go somewhere I’ll definitely make an effort to learn the basics of their language. In fact, I reckon the next time I go somewhere, I’ll also enrol in a language class while I’m there. Nothing like an immersion program for accelerated learning!

Prague weather has taken a turn for the worse

I’ve had excellent weather during my month living here in Prague, so I’m not complaining just because this week it’s taken a turn for the worse. I’ve been trying to decide whether to go on a day trip to Cesky-Krumlov before I leave Prague. Finally the weather has decided it for me, as Google’s weather forecast dramatically shows:

I love the sequence of pictures, which tells the story far more dramatically than just plain numbers!

Colours of Florence

I spent a fabulous weekend in Florence – now my fourth visit there. Click the image for some photos if you’re interested:

A classical concert in Prague teaches an important marketing lesson

I went to a classical concert in Prague earlier this evening. I hadn’t planned to go today, although I did intend to attend a few concerts during my time here. But I was walking by the venue and they had tickets on sale.

But it wasn’t only the serendipity that convinced me to go. Nor was it the convenience. Nor even the persuasive ticket seller who gave me a 40% discount. Rather, the thing that really convinced me was that half an hour before the concert started, one of the violinists stood at the door, giving an impromptu performance.

Here’s a brief sample (which was taken on my little point-and-shoot camera, so it doesn’t really do justice to him):

What more could you ask for than a free sample from one of the performers? If you like it, you’ll buy a ticket; if not, you’ll leave. Simple, honest, low pressure and brilliant marketing.

What’s more, we discovered later he was the first violinist. This wasn’t the new graduate being shoved out the front while the more “important” members of the orchestra preened themselves in private. No, this was the first violinist. And it was a small orchestra that didn’t require a conductor, so first violinist is the Number One guy.

And why not? If you want to give people a sample, of course you want to give them the best! Don’t hold back your best for the paying customers; give it to them free so they want to pay!

Of course, the message is obvious for us in any of our marketing: What remarkable free samples can we offer our prospects so they can’t help but buy?

Snapshots from Prague (and Berlin)

If you’re interested in following my travel experiences, click the pictures below for some pictures from Prague and Berlin:

Working in a different time zones affects my work style

One of the unanticipated consequences of working from Prague is just how much it’s affected my daily work style.

Of course, I knew there would be a 6-hour time difference to Perth, and an 8-hour time difference to eastern Australia. And I had planned to take that into account by waking very early to maximise the overlap with Australia. That’s worked, but there’s something else I didn’t expect …

You see, I’m an early bird anyway. So when I’m at home, I’m awake early and I start the working day early. Even allowing for breakfast and the gym or other exercise, I still get two to three hours of quiet uninterrupted time to myself before the phone starts ringing and e-mail starts arriving. Those few hours are highly productive, and the perfect time to focus on “important but not urgent” things.

In Prague I still wake very early, but the dynamics are different. When it’s 5 a.m. here, it’s already 11 a.m. in Perth and 1 p.m. in eastern Australia. So Australia has already had half a working day, and plenty of time to fill my e-mail in-box or Skype voice mail.

At first, this caught me off guard, and I thought I was being flooded with queries. But when I realised it was just a natural consequence of the time difference, my attitude changed. I’m now more reactive first thing in the morning, and I defer those 2-3 productive hours to the afternoon – when Australia knocks off work or is asleep.

Of course, some time management experts will frown on the habit of starting the day at other people’s beck and call. A fair point, but for me it’s working well. I get to serve my clients and team; and I get to work on important projects as well. Oh, and I still get to enjoy one of Europe’s most beautiful cities.

Why Aren’t You Making More Conference Calls?

While I’m in Europe this month, I’ve come to rely even more on the telephone. In the next two weeks, I’ll be using it for one-to-one client calls, a three-way client strategy meeting, two webinars, hosting a panel interview, and of course for keeping in touch with friends and family.

It made me realise how important conference calls have become. At one time, these were only common for organisations, not individual business owners. But times have changed, and now it’s vital for you to learn and use this technology.

Here are ten reasons why …

  1. The technology is far better than ever before.
    Anybody now has access to high-quality conference call services that make teleconferencing viable, practical and easy to do. You no longer need to invest in advanced telephone systems, your own ISDN lines or special training.
  2. It’s more cost-effective now than ever before.
    You don’t have to sign up for long-term contracts; the calls themselves aren’t expensive; you can choose options with or without operator assistance depending on your budget; and practically everybody now has a cheap long-distance telephone plan.
  3. It’s even cheaper when you use the Internet.
    You can use Skype and it doesn’t cost you a cent; you can share documents and materials easily; you can view participants’ screens during the call; and you can conduct your calls from anywhere with Internet access.
  4. It’s another way to deliver your material.
    You don’t have to create a bunch of new material. Simply leverage your existing material into a webinar or teleseminar for delivering a training session, a conference call for facilitating a discussion, or a series of follow-up calls to reinforce the learning.
  5. It creates new product and service opportunities.
    You’re not just replacing face-to-face sessions. You can also create new touchpoints, such as a series of follow-up calls after a workshop; facilitating meetings among participants who don’t work in the same office; and running regular problem-solving sessions to help people implement your ideas.
  6. It increases their productivity.
    Remember that their biggest cost is not your speaking or training fee; it’s the lost productivity of taking people away from their desks for a conference or training session. Conference calls eliminate travel time, parking time and dead time before and after your session. Anything that reduces that down time is worth it for your clients.
  7. It’s more and more common in a tough economy.
    If your clients are cancelling conferences and slashing training budgets, offer them the convenience and cost-effectiveness of conference calls instead.
  8. Your clients expect you to lead the way.
    As a presenter, you’re expected to be ahead of your clients when it comes to presentation technology. Some of your clients are already using conference calls. How embarrassing if you’re not – or if you fumble and stumble your way through them!
  9. Video conferencing still doesn’t cut it.
    Video conferencing is also advancing in leaps and bounds, but it’s still not a mature technology for everybody. If you’ve ever been on a Skype video call over a standard Internet connection, you know exactly what I mean!
  10. Your competitors are doing it already!
    I’ve said this before, but it’s worth repeating: Your competitors are not your mates in the speaking industry. They’re people with the same message as you, delivering that message from anywhere in the world to your clients. You might be losing business without even knowing it.

So even if conference calls aren’t on your radar right now, they should be!

Would you like to know more?

My friend Brandon and I have created an audio program The Seven Biggest Mistakes People Make With Conference Calls. For a limited time, we’re giving the audio program away to anybody who asks for it. It’s an MP3 audio file, so you can download it right away.

So if you’re interested in improving your conference call skills, get the audio program here at www.betterconferencecalls.com.

Singapore does travel so well

I arrived in Singapore early this morning, on the first leg of my trip to Prague. Man, it’s like a whole other country! Changi Airport is huge, and I have no problem at all whiling away the 7 hours of the stopover.

Luckily, they have information booths everywhere. I went to one of them and asked for three bits of information:

  1. Is there a transit lounge where I can sleep for a few hours?
  2. Which gate does my flight to Frankfurt leave from?
  3. How much wood could a woodchuck chuck if a woodchuck could chuck wood?

The woman there got 2 out of 3 right, which I guess isn’t a bad strike rate. And I’m sure she would have known the one about the departure gate if it had been closer to the time.

I’m very impressed with Singapore Airlines, which of course has a reputation for being a premier airline. It’s nice to see them giving Economy class passengers some things that are usually reserved for Business or First class. The personal video screen is now almost a given for long-haul flights, but Singapore Airlines goes the extra step and includes ports to plug in your iPod or PDF reader into the video screen. They also include laptop power points in the armrests, which will be just brilliant for me on the long trip to Frankfurt.


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