COVID-19 has changed the way customers engage with businesses – with more cashless payments, online orders, home delivery, and new products and services. The new customer has different wants and needs, and the organisations that succeed understand the five key trends shaping the new customer. When you get customers on your side, you understand the new customer journey, discover how to solve the problems that really matter, and stay ahead of the game in a fast-changing world.This short self-assessment tool will identify your strengths and potential weaknesses in the way you deal with the post-pandemic customer.
The workplace of the future is more than just technology and automation – it’s about the environment you create for attracting the smart, talented, savvy people with the skills you need for future-proofing your organisations. Are you providing the workplace that will attract and keep them? Take this five-minute survey to find out.
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