It’s a year since the coronavirus first reached us, when lockdowns and physical restrictions forced organisations to make a mad scramble to get office workers working from home. Now, leaders and organisations are grappling with the challenge of understanding the workplace of the future. Emplo...
Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded most of its fleet. Forced to generate revenue in other ways, the airline offered a first-class dining experience at home. For $...
Early in the pandemic, organisations with office workers scrambled to allow those employees to work from home. Many leaders saw it only as a short-term crisis response. But to their surprise, they found productivity increased and many people enjoyed working from home. All the research shows many em...
https://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.png00Gihan Pererahttps://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.pngGihan Perera2021-04-06 06:00:002021-04-06 13:13:38The One Thing That Will Make or Break Your Hybrid Workplace
A year after the mad scramble to get office workers working from home, organisations are grappling with the challenge of understanding the workplace of the future. As restrictions ease and offices become safer workplaces again, there’s a strong push by employers to get people back into the of...
A year on from the first major impact of the coronavirus and the mad scramble to get office workers working from home, leaders and organisations around Australia – and the world – are grappling with the challenge of understanding the workplace of the future. Broadly, employees love the ...
https://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.png00Gihan Pererahttps://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.pngGihan Perera2021-03-30 06:00:002021-03-29 12:55:36Think Equal, Not Same
In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such as more parking, increased security for women at night, a wider range of eating outlets, and more social activities. As she spoke, it struck...
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A crisis doesn’t create leaders; it amplifies them. In “normal” times, many organisations tolerate mediocre or average leaders, but in a crisis those leaders are ruthlessly exposed. COVID-19 has disrupted our world, and people want leaders who step up and lead through crisis, recovery...
In my many conversations with leaders working in uncertain times, I hear one word over and over again: trust. How do you trust people working from home? How do you trust people to take the initiative? How do you trust people to know when to follow the rules, and when it’s more appropriate to brea...
https://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.png00Gihan Pererahttps://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.pngGihan Perera2021-03-16 03:00:002021-03-15 21:50:03Trust Is Your Responsibility
In December, Paris Mayor Anne Hidalgo was fined €90,000 (about A$140,000) by the French Ministry of Civil Service because she had broken a rule about gender diversity in senior public service appointments. The 2013 rule was designed to increase the number of women in senior positions, but here�...
According to KPMG, digital transformation is the biggest challenge facing leaders in Australia. The pandemic didn’t change that – if anything, it accelerated digital transformation by 5-6 years. And yet, McKinsey says 70% of transformation efforts fail. Why? Because too many leaders and teams g...
https://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.png00Gihan Pererahttps://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.pngGihan Perera2021-03-04 06:00:002021-03-24 13:51:41Let's Get Digital - Podcast
For the last three years before COVID-19, KPMG’s survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow this trend – and many leaders say it even accelerated their digital transformation by 5-6 years! But many leaders and or...
https://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.png00Gihan Pererahttps://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.pngGihan Perera2021-03-03 14:08:002021-03-22 13:13:39The Three Biggest Mistakes Leaders Make with Digital Transformation
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code on it, which you scan with your phone, and it takes you to their online menu. You choose what you want, pay with Google Pay, and the order goes directly […]
R...
For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues. The same topic ranked #1 for all three years (pre-pandemic!): digital transformation. Even the pandemic didn’t slow this trend. ...
COVID-19 has made your customers re-evaluate what matters most to them, and your customers now have different wants and needs. In this interactive session, you’ll learn the key drivers for your customers now, and discover how to carve out a competitive space for a new customer experience. You...
https://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.png00Gihan Pererahttps://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.pngGihan Perera2021-02-19 06:00:312021-02-19 13:30:39Customers On Your Side
When we first moved to Australia in the 1970s, we kept in touch with relatives in Sri Lanka with the occasional long-distance phone call. They were expensive, so we four kids all lined up by the phone, spoke very fast for our allotted couple of minutes, and quickly passed over the phone to the next...
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When I speak to healthcare groups about the future, I often talk about the use of robots for care and support. For example, the Paro robot seal in aged care facilities provides support and comfort for older people, and “Stevie” is an interactive robot that’s brightening up aged care homes: A&...
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know what they want – make sure you continue to keep in touch with them. This is not just for loyalty purposes. It can also be ...
All the disruption we experienced in 2020 – and will continue to face in 2021 – means we need to be constantly innovating to adapt to change. Innovation isn’t something you can leave to an R&D team, and it isn’t something you do “when things quieten down”. I...
https://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.png00Gihan Pererahttps://gihanperera.com/wp-content/uploads/2019/03/gi_logo-1.pngGihan Perera2021-01-28 06:00:582021-01-26 17:08:38Light the Fire of Innovation
Reimagining the Workplace – The Hybrid Workplace
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Create a Premium Non-Digital Experience
/0 Comments/in Deliver Experiences, Digital Transformation /by Gihan PereraRead More
The One Thing That Will Make or Break Your Hybrid Workplace
/0 Comments/in Workplace /by Gihan PereraRead More
Reimagining the Workplace
/0 Comments/in Leadership, Workplace /by Gihan PereraRead More
Think Equal, Not Same
/0 Comments/in Leadership, Workplace /by Gihan PereraRead More
Leave Some Things Behind
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Top Leadership Trends for 2021 and Beyond
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Trust Is Your Responsibility
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Diversity Trumps Ability
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Let’s Get Digital – Podcast
/0 Comments/in Digital Transformation /by Gihan PereraRead More
The Three Biggest Mistakes Leaders Make with Digital Transformation
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More Customers Want a Faster Experience
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Let’s Get Digital!
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Customers On Your Side
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Customers Want More For Less
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Customer Priorities Have Changed
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Better Than Referrals – Share the Customer Experience
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Light the Fire of Innovation
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