Turn The Tables On Talent


Two weeks ago, I went to Bali to speak at a conference of HR professionals and executives from all around Indonesia. In addition to a keynote presentation to the entire group, I also ran a small invitation-only executive masterclass for senior leaders, sharing ideas about how they could be more fut...

Read More

If You Don’t Ask, You Don’t Know


Last week, I spoke at a conference in Bali, Indonesia, for a group of 1,000 business leaders and HR professionals from all around the country. I was talking about one of my favourite topics: leading through change, disruption, and uncertainty. In my briefing call with the conference organisers, the...

Read More

COVID-19 Has Made Your Customers More …


You might think you know your customers, but do you really? In the last two years – as a result of the pandemic and how it changed our lives – our customers’ wants, needs, and expectations have changed. If you’re still serving the ‘old’ customer, you might be completely missing ...

Read More

Customers On Your Side


COVID-19 has changed the way customers engage with businesses. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I’ll share the NEW customer trends t...

Read More

Your Customers Have Changed … But Have YOU?


At the start of every year, the consumer intelligence company Brandwatch asks people about their New Year’s Resolutions. In 2018, these were the top three resolutions: In 2019, these were the top three: So you probably won’t be surprised to know that at the start of 2020 (remember, this was b&#...

Read More

It’s 2022 – Do You Know Where Your Customers Are?


What do these stories have in common? Early in the pandemic, the Stadt Hotel in Sweden converted its empty hotel rooms into private dining suites, so locals could still eat out safely with appropriate social distancing. Global consumer goods giant Unilever has made a commitment not to market food &...

Read More

Treat Your Customers Like Partners


In 2020, Sandra Choi, creative director at designer footwear company Jimmy Choo, launched a competition for fans to design their own fantasy shoes. Anybody could submit a sketch to Choi, who posted her top ten choices on Instagram and asked the community to vote for their favourites. After almost 2...

Read More

Do You Know Your Cost of Inaction (COI)?


When you’re planning an important change in your team or organisation, you might calculate the expected return on investment (ROI) before you go ahead. But there’s another thing you should calculate – and most people don’t. I’ll explain this using something we all know. It’s been mo...

Read More

How To Get Things Done When Everything Keeps Changing


Change is a part of life – especially in our ‘living with COVID’ world that’s still full of chaos and uncertainty. Instead of trying to fight this change, we need new strategies to get really clear on what matters most, and then be proactive about managing change, so we can ...

Read More

Five Smart Ways to Double Your Leadership Productivity


I’m preparing for my next Future-Ready Leaders coaching program, which starts in May, and the first few participants have shared what they most want to get from the three months we’ll be working together. And I’m always curious to see what’s top of mind for leaders. Of course, the topics al...

Read More

Map Many Scenarios, Choose a Few


I’m preparing for my next Disruption By Design leadership program, which starts in May, and the first few participants have shared what they most want to get from the three months we’ll be working together. Not surprisingly, ‘leading in uncertainty’ is a common theme! As we’re gradually l...

Read More

Be a Possibility Thinker


Most of us now have heard of self-driving cars, but even a few years ago that wasn’t necessarily true. So when Google, which was one of the pioneers in self-driving car technology, first started developing prototypes, I used to carry a photo of one of their early models on my phone: Credit: smoot...

Read More

Stunning Slides for Online Presentations


In a ‘living with COVID’ world, we’ll see many more online meetings and online presentations. That means presentations skills are more important than ever before, especially when you’re presenting to an ‘invisible audience’ who have so many other distractions in ...

Read More

Want to Be a Better Leader? Become An Authority


We all know leadership has changed, and people expect different things from their leaders. We still face an uncertain future, Generation Z employees don’t automatically respect older managers, hybrid and distributed teams are breaking down traditional hierarchies, and age and seniority don’...

Read More

Habit Trumps Discipline


What are the habits in your personal life? Things like brushing your teeth twice a day, getting dressed, a glass of red wine with dinner, washing up the dirty dishes in the sink, putting on your seat-belt when you get in the car, going to the gym, eating everything on your plate, locking the door [...

Read More

5 TED Talk Secrets To Revamp Your Online Presentations


(Picture courtesy of Steve Jurvetson) What’s your favourite TED Talk? If you’re a fan of TED, I’m sure you will have your favourites. Mine include some of the classics, such as: Ken Robinson talking about creativity and education Dame Stephanie Shirley talking about ambitious women (that’s&...

Read More

The #1 Thing You Can Do To Amp Up Your Online Presentations


I was recently speaking at a company’s annnual conference, which they were running online again this year because of COVID-19 uncertainty. The speaker before me was the CEO, who made a brief but highly engaging presentation. The content was what you would expect – summary of last year, top-...

Read More

How Digital Are You?


In a presentation last week, I shared some of the challenges Australian business leaders said they will face in the year ahead. It’s based on some research done by KPMG at the start of each year, where they ask leaders, “What’s keeping you up at night?” In the presentation, I looked at the ...

Read More