How Much Can Children Teach Themselves?


I was blown away by Sugata Mitra’s 2013 TED Talk about his research in 1999 about how fast children can learn, even without any supervision or teaching. In brief: Mitra’s team installed an Internet-connected PC in a wall in a slum area of India, and left it there to see what the local c...

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Use Online Collaboration Tools to Build Synergy in Distributed Teams


There are many anecdotes about breakthroughs occurring through conversations around a water cooler, chance encounters in a hallway, and healthy banter at the office canteen. These informal moments help spark conversations and could lead to interesting ideas. At a company like Google, this is valued...

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Channel The Chaos – The New Rules for High Performance and Productivity


Two weeks ago, I presented the closing keynote presentation for the Local Government Management Australia Queensland national conference. I was talking about how to manage the chaos and unpredictability of our highly-connected, “always on”, 24/7 world. One of my key messages was that instead of...

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Are You Ready for a More Fluid Workforce?


The workplace has changed: in space, in time, and even in the people who do the work. For most of the past 200 years, the workplace of the office worker has been … well, an office. It still is. It was the only practical option: That’s where teams could meet, that’s where the files were [&...

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The Go To Guide for Online Collaboration


  Online collaboration is a hot topic, and the Internet has made it both easier and harder. In this episode, we’ll look at the principles and tools of online collaboration, so you can do it more efficiently and effectively. Listen To the Episode … Read More Read more ...

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Would You Give Up Two Days Of Your Life For This?


A few years ago, when I switched from Outlook to Gmail, it took me about two days effort (spread out over a week or so) to get back to my old level of productivity. When I recently switched from MYOB to Xero for my accounting software, again it took me about two days effort overall. […] Re...

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5 Easy Ways to Score More Referrals, Renewals, and Repeat Business


I was speaking recently to a group of real estate professionals about how to use their Web site (and other online marketing tools) to get more repeat business, more referrals, and more renewals. Most people think online marketing is just about getting new leads. But if you use it for referrals, ren...

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Help Your Team Become More Agile


A large organisation offers a more stable day-to-day work life. There’s a buffer between teams and the outside world, so people work in a stable, predictable environment, with less stress and more confidence they can cope with the work. Even when external pressures occur, the organisation can...

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5 Tips to Revamp Your LinkedIn Strategy


LinkedIn has added so many features recently that it’s easy to get confused about how it works and what to do with it. But if you focus on the things it does best, you can get a lot of value from it. LinkedIn is one of the oldest social networks. It’s often not even mentioned […]...

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The Freaks Shall Inherit the Earth, by Chris Brogan


Chris Brogan’s latest book is a call to action for people who want to turn their back on the idea of working in a traditional job and launch their own business. It addresses one of the biggest challenges of the new business owner: suddenly having all this freedom and flexibility, and not know...

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Ideas With Legs – Innovation for Employee Engagement


Innovation is an employee engagement strategy. Learn how to harness the innovation in your people to develop and future proof your organisation. Most organisations have struggled with the idea of employee engagement – especially now, because employees have more choices, greater flexibility, a...

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Ideas With Legs, by Nils Vesk


There are many books about business innovation, but few are as practical as this, which helps you take an idea all the way from something abstract in somebody’s head into the practical implementation in your organisation. Broadly, Vesk breaks down the “ideation” process into four grou...

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Get Reviews From Happy Customers


When we travelled to Europe recently, we stayed at some wonderful hotels in Paris, Florence, Lucca and Siena. These were not well-known hotel chains, but boutique hotels that reflected the character of the towns. When we returned home, I went to TripAdvisor to write glowing reviews of them all. Bef...

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Customers Helping Customers


It’s not unusual for gyms to post motivational quotations and ideas on their walls and notice boards. And the smart gyms are doing the same thing online now – with things like an e-mail newsletter, blog, or Facebook page. But I particularly like what Stadium Fitness, one of my local gyms, has d...

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How to Handle the E-Mail Overload


While I was in Sydney recently, I had the chance to catch up with Max Hitchins, who is a great marketer and an all-round nice guy. I’ve been privileged to know Max for 15 years, and he was one of my first clients. We were talking about the problem of e-mail overload, and how it […] R...

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The Changing Face of HR: CCI Conference in Perth


The WA Chamber of Commerce and Industry (CCI) recently hosted their first HR conference, with the theme “The Changing Face of HR”. I was one of the keynote speakers, speaking about how the world of work and jobs have changed due to the Internet. Here are some pictures from my presentati...

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There’s No U in QANTAS


Ever since American Airlines started its frequent flyer rewards program in 1981, many other businesses have followed suit, with some form of rewards for frequent customers. This is not surprising, because such programs have been proven to work. But most of them don’t make the most of this opp...

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Education Reimagined – with Sal Khan of the Khan Academy


Sal Khan, founder and executive director of Khan Academy, is dedicated to providing world-class education free to the world. They can’t do this through the traditional classroom environment, so they are doing it with online learning. The Khan Academy started with a few basic video tutorials, ...

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