The Future of Private Hospital Healthcare in our Fast, Flat and Free World


Private hospitals in Australia face increasing pressure and challenges, and need to constantly change, grow and innovate to remain viable. This presentation shows some of the biggest challenges private hospitals face, what’s happening elsewhere in the world, and what they can do to stay ahead...

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Real Estate Agents: Turn Your Letterbox Drops Into Client Magnets


Many real estate agents still use old-fashioned letterbox drops to promote their services. Why? Because they work! But are they working as well as they could? If your letterbox drop just announces that you’ve sold another house, it just looks like everybody else’s. What’s worse, i...

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Why Conference Speakers Need To Add More Value – And Five Ways to Do It


Now that we have so many more ways to interact and meet – especially online – people have much higher expectations of conferences. Of course, conferences are still important, but they are a huge investment of time and money, so we’re expecting a greater return on that investment. ...

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The Networked Organisation


Traditionally, an organisation has been driven by two hierarchies – the management hierarchy (a.k.a. organisation chart) and customer hierarchy (a.k.a. sales funnel). But that’s not enough anymore. In our connected world, we need the networked organisation, as Ken and Peter Everett expl...

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Seven Reasons Why You Should Let Employees Use Social Media at Work


In almost any discussion about productivity in the workplace, the question about allowing or blocking social media invariably arises. It happened in a recent webinar I was running about employee engagement, when somebody asked a question along these lines: “How do you keep employees focused o...

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My Keynote Presentation at the Australian Private Hospitals Association (APHA) Congress


I recently presented the opening keynote at the Australian Private Hospitals Association (APHA) Congress in Melbourne, the annual event that brings together leaders from Australia’s private hospitals. My session, called “Healthcare Trends and Innovations in a Connected World” look...

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Five Easy Ways for Real Estate Agents to Stand Out with Compelling Experiences


In today’s business market, where you’re not only competing with other agents but with clients using the Internet to sell directly, you can’t rely on what used to work for you ten – or even five – years ago. To continue to succeed, offer compelling experiences to your ...

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Five Myths of Leading a Distributed Team


Telecommuting and distributed teams are growing fast. If you’re a leader or manager, it’s likely that you are – or will be – leading a distributed team. That means some or all of your team members aren’t in the office all the time. So what’s different about leading distributed teams? Li...

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Five Ways to Use Webinars to Support Clients and Customers


The most common use of webinars is for marketing purposes: a free webinar that attracts new potential customers to your products or services. But another very powerful use of webinars is to support existing customers and clients. Although you will generally get much smaller numbers for these webina...

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Local Governments: Tap into the Ingenuity and Motivation of Your Residents


For a long time, most local government authorities have taken a paternalistic approach to providing services to residents: they assume the government knows the best way to provide services, and residents generally don’t have much input. In many cases, this was the only practical solution, bec...

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CQ: Cultural Intelligence – with Trisha Carter


In our diverse, disperse and distributed world, organisations and teams are increasingly composed of people with differences – ethnic, generational, gender, and others. In this interview, cultural intelligence expert Trisha Carter talks about how to recognise, manage and embrace those differe...

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Mortgage Brokers: Easy Video Marketing to Get More Business


If you’re a mortgage broker, you know your clients are using the Internet for their research, and if you can demonstrate your expertise, they are more likely to choose you. One of your most powerful tools is online video (and yes, it’s not just for silly cat videos on YouTube or $4.5 mi...

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10 Innovative Ideas for Travel Agents


Some travel agents think the Internet has destroyed their business because clients now have access to everything online. However, smart travel agents are using their expertise, knowledge and insights to use the online world to create more compelling experiences for their clients – which means...

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Eight Ways to Use LinkedIn To Grow Your Accounting Practice


Most of the buzz about social media is about Facebook and Twitter, and very little is said about LinkedIn. LinkedIn is often not even mentioned when people talk about social media, but it is a social media platform (and one of the oldest). That’s both bad and good news. It’s bad because...

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Remarkable Leadership – with Ian Berry


For decades, long before social media and the rise of the individual, Ian Berry has been promoting the idea that the key role of leaders is to identify and develop the gifts and talents of their people. In this interview, we discuss why this is more important than ever, how it leads to measurable b...

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Ideas For Local Government Innovation in our Fast, Flat and Free World


Local government authorities face challenges and opportunities in our fast, connected and open world. Those that meet the challenges and embrace the opportunities can provide better services, remain sustainable and viable, and thrive even in an uncertain future. … Read More Read more ...

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How Travel Agents Can Use Free Webinars to Build Their Business


Many businesses run free webinars for marketing. You promote your webinar to as many people as possible, attract more people into your marketing funnel, conduct the webinar to promote something at the end (even if it’s just getting their e-mail address for follow-up marketing), and eventually...

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Leadership Wisdom – with Gary Pittard


Leading a business has become more complex than ever, because of increasingly savvy customers, highly motivated but demanding team members, and a need to remain competitive in a fast-moving world. In this interview, Gary Pittard shares his wisdom from decades of experience leading teams and coachin...

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