5 Easy Ways to Score More Referrals, Renewals, and Repeat Business


I was speaking recently to a group of real estate professionals about how to use their Web site (and other online marketing tools) to get more repeat business, more referrals, and more renewals. Most people think online marketing is just about getting new leads. But if you use it for referrals, ren...

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Help Your Team Become More Agile


A large organisation offers a more stable day-to-day work life. There’s a buffer between teams and the outside world, so people work in a stable, predictable environment, with less stress and more confidence they can cope with the work. Even when external pressures occur, the organisation can...

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5 Tips to Revamp Your LinkedIn Strategy


LinkedIn has added so many features recently that it’s easy to get confused about how it works and what to do with it. But if you focus on the things it does best, you can get a lot of value from it. LinkedIn is one of the oldest social networks. It’s often not even mentioned […]...

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The Freaks Shall Inherit the Earth, by Chris Brogan


Chris Brogan’s latest book is a call to action for people who want to turn their back on the idea of working in a traditional job and launch their own business. It addresses one of the biggest challenges of the new business owner: suddenly having all this freedom and flexibility, and not know...

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Ideas With Legs – Innovation for Employee Engagement


Innovation is an employee engagement strategy. Learn how to harness the innovation in your people to develop and future proof your organisation. Most organisations have struggled with the idea of employee engagement – especially now, because employees have more choices, greater flexibility, a...

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Ideas With Legs, by Nils Vesk


There are many books about business innovation, but few are as practical as this, which helps you take an idea all the way from something abstract in somebody’s head into the practical implementation in your organisation. Broadly, Vesk breaks down the “ideation” process into four grou...

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Get Reviews From Happy Customers


When we travelled to Europe recently, we stayed at some wonderful hotels in Paris, Florence, Lucca and Siena. These were not well-known hotel chains, but boutique hotels that reflected the character of the towns. When we returned home, I went to TripAdvisor to write glowing reviews of them all. Bef...

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Customers Helping Customers


It’s not unusual for gyms to post motivational quotations and ideas on their walls and notice boards. And the smart gyms are doing the same thing online now – with things like an e-mail newsletter, blog, or Facebook page. But I particularly like what Stadium Fitness, one of my local gyms, has d...

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How to Handle the E-Mail Overload


While I was in Sydney recently, I had the chance to catch up with Max Hitchins, who is a great marketer and an all-round nice guy. I’ve been privileged to know Max for 15 years, and he was one of my first clients. We were talking about the problem of e-mail overload, and how it […] R...

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The Changing Face of HR: CCI Conference in Perth


The WA Chamber of Commerce and Industry (CCI) recently hosted their first HR conference, with the theme “The Changing Face of HR”. I was one of the keynote speakers, speaking about how the world of work and jobs have changed due to the Internet. Here are some pictures from my presentati...

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There’s No U in QANTAS


Ever since American Airlines started its frequent flyer rewards program in 1981, many other businesses have followed suit, with some form of rewards for frequent customers. This is not surprising, because such programs have been proven to work. But most of them don’t make the most of this opp...

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Education Reimagined – with Sal Khan of the Khan Academy


Sal Khan, founder and executive director of Khan Academy, is dedicated to providing world-class education free to the world. They can’t do this through the traditional classroom environment, so they are doing it with online learning. The Khan Academy started with a few basic video tutorials, ...

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Nikki and Gihan’s Excellent Adventure


I’ve recently returned from a wonderful two-week holiday to Europe. We spent most of our time in Paris and Florence, but also had a couple of side trips to Lucca and Siena. Here’s a photo album with highlights: By the way, this animated video was created using the great service Animoto&...

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TED Talks Storytelling – by Akash Karia


This brief but value-packed book, drawing inspiration from the famous TED Talks, is all about using storytelling in your presentations. It’s ideal if you would like to learn more about bringing your presentations to life through stories. The author, Akash Karia, looks at a number of features ...

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Leadership is About Being an Authority


In the past, people followed you because you had authority. In the future, they will follow you because you are an authority. Leadership has always been about authority, but there are two kinds of authority. In the past, you had authority – because of your title, your seniority, your age, or ...

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Folding Time – by Neen James


There are many books about time management, productivity and getting things done – and this is one of the best. Neen James provides a contemporary, practical approach that really works. She says time management is dead, and we need to focus on accountability, attention, and energy. These are ...

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Book Review: Succeed: How We Can Reach Our Goals, by Heidi Grant Halvorson


This book gives you the science behind goal setting. It’s not just another goal-setting process. Instead, Halvorson explains how different types of goals need different methods to achieve them, and goes on to describe the best methods for each of your goals. This is a crucial difference betwe...

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The Power of Impossible Thinking, by Colin Crook, Robert E. Gunther and Yoram R. Wind


This is a book to help you think more clearly and break free of the constricting – and possibly outdated – mental models you might be using now. Broadly, the book is based on the idea that the way we make sense of the world is largely based on our own internal processing, and far [&hell...

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