Private Hospitals: Stay Ahead of the Game with Better Patient Experiences

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Private hospitals and other healthcare facilities are facing a number of challenges – including budgetary pressures and reduced AR-DRG funding, the constant need to upgrade technology, and increasing competition (especially with incentives for public hospitals to admit private patients). In t...

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MOOCs and Online Learning

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MOOCs (Massive Open Online Courses) have had their share of publicity – both good and bad. How can you use them as part of your organisation’s training programs? In this conversation, Chris Pudney shares his experience as a student in a MOOC, and offers valuable advice about how organis...

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How Medical Practices Can Build Greater Trust to Attract Patients

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If you’re running a medical practice, you might see medical tourism as your mortal enemy, but there’s no denying that it’s a growing industry, and is even pioneering some innovative systems we can all learn from. Gaining trust is one of the biggest challenges to medical tourism, a...

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Five Ways for Travel Agents to Improve Their Client Experience

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The travel industry is undergoing huge changes, especially with consumers using online services to plan and book their own travel, bypassing the traditional travel agent. That’s bad news for agents who resist the change, but extremely good news if you’re an agent who’s willing to ...

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Blended Learning for Employee Learning and Development

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The corporate training course is not dead (nor should it be), but smart organisations are enhancing it with blended learning. In this conversation with Phil Gott, we discuss how to use blended learning for more powerful growth and development of your team and organisation. Listen To the Episode M&#...

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Joi Ito – Want to Innovate? Become a "Now-ist"

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When the major earthquake hit Japan in March 2011 and caused a nuclear reactor to fail, Joi Ito decided to do something about it. Bypassing the NGOs and government bodies frantically trying to solve the problem, he gathered a group of people online to create a network called “Safecast”,...

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Smart Thinking – Innovation and Strategy for a Fast-Paced World

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In a fast-paced, chaotic world, we need new ways of thinking, not just better ways of doing. Join me as I talk to The Ideas Architect Geoff McDonald about how to have better ideas, embed learning, and create a compelling vision for your organisation’s future. Listen To the Episode … Rea...

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Passengers Push Frozen Siberian Plane – Follow Their Lead!

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Many years ago, I remember hearing a motivational story about a wagon driver carrying a group of people, and reaching a steep hill that was too heavy for his horse to climb. The driver turned around to his passengers and said, “Those who want to keep going, get out and push. Those who don...

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What’s Next in 3D Printing: Avi Reichental at TED

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If you haven’t yet heard about 3D printing, it’s worth finding out about it. It’s a key technology that could revolutionise, disrupt and enable growth in many industries – possibly including yours. Earlier this year, Avi Reichental presented a TED Talk about what’s nex...

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If You Want To Achieve Your Goals in 2015, Don’t Set Goals For 2015

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It’s December already, and 2014 is rapidly coming to an end. As you reflect on the year that’s gone by, do you see it as a year of great success or a year of missed opportunities? Or some of both? One of my mentors, Paul Counsel, says that most people don’t live, say, 10 years; [&...

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Nine Things Successful People Do Differently

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Traditional goal setting doesn’t work anymore in our fast, flat and free world. Instead, use this system to design – and achieve – compelling goals. Listen To the Episode Watch a webinar version of this topic here: … Read More Read more ...

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Leading and Managing in a VUCA World

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You might have come across the term “VUCA”, which has been borrowed from the U.S. military and is now often used in a business context to describe our world today. It’s an acronym that stands for “Volatile, Uncertain, Complex and Ambiguous” – and that’s a p...

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Hans Rosling’s Masterclass in Presenting Complex Data in an Engaging Way

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If you’re a fan of TED Talks, you have probably come across Hans Rosling, who is a favourite TED speaker. Rosling has built a reputation for presenting complex data in an engaging way. For example, he’s famous for his dynamic data visualisation software and the dramatic way he uses it i...

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Can You Trust Your Team Members To Use Good Judgement?

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Nordstrom, the US department store, has the best social media policy in the world – and it created it long before social media existed. Here’s the relevant part from the employee manual: Rule #1: Use your best judgement at all times.There are no additional rules. When I say this is from th&...

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Manage Your Own Information Overload By Sending Better E-Mail

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Most e-mail time management techniques look at ways for you to manage your inbox. But sometimes you contribute to your own inbox problem by the way you send e-mail to others. With a few simple techniques, you can improve the e-mail you send, which helps the person receiving it, but also reduces the...

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Shai Reshef: An ultra-low-cost college degree

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Education, especially formal education, is expensive. Or at least, it was expensive. The Internet is now making it more affordable than ever before, especially when people like Shai Reshef dedicate their lives to providing low-cost education to everybody. Watch his fascinating TED Talk here: The ta...

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Remove Distractions From Your Workplace

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What is the biggest barrier to getting things done? You are! Yes, you. Learn how to focus and you’ll get much more done. People often complain about constant interruptions and constant distractions in our fast-moving world. And they are right. But these are two totally different things! Inter...

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Leveraging Content – Turn One Idea Into Multiple Content Marketing Pieces

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One of the challenges of content marketing is having to keep creating and publishing new content. But you don’t have to always do that. It can be just as effective to convert one idea into multiple content marketing pieces. In this episode, I share with you an extract from Winston Marsh’s Busin...

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