Your Customers Have Changed … But Have YOU?

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COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I share three surprising ways customers have chan...

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Customer Expectations Are Higher

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In a post-COVID world, one of the most significant changes for any organisation is that your customers have higher expectations now. What you did in a pre-COVID world isn’t good enough anymore, and your customers now want more value, better experiences, and more options. WATCH THE VIDEO REG&#...

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Your Customers Have Changed … But Have YOU? – Online Presentation On Thursday

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COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I’ll share three surprising ways customers ...

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22 Ways The World Became Better In 2022

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For many people, this has been yet another challenging year, but there have been many bright spots as well. Join me for a glimpse into the future, a collection of innovations and trends from 2022, and even an original song about technology and Christmas! WATCH THE VIDEO DOWNLOAD THE EBOOK HERE M...

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Track The Future

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You know the future is uncertain and constantly changing, and most people don’t anticipate changes quickly enough. What are YOU doing to make sure you and your team are keeping track of important trends that could have a significant impact on your current plans? WATCH THE VIDEO DOWNLOAD THE WORK&...

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A Turning Point In History

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When the Black Death spread through the world in the 14th century, it changed the power dynamic between employers and employees. The same is happening now after the COVID-19 pandemic, and the best leaders understand what has changed – and what they need to do differently. WATCH THE VIDEO DOW&...

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Create Space For Innovation

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Innovation and change don’t just happen! The best leaders build an environment that fosters a culture of change. It starts with giving people permission, focus, and time to innovate. WATCH THE VIDEO DOWNLOAD THE WORKSHEET HERE More Resources Read more blog posts like this Subscribe to my newsR...

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Let’s Get Digital

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Many organisations are on a ‘digital transformation’ journey. But only be more digital if it suits your purpose – and that purpose should be to better solve problems for customers, employees, and other stakeholders. There are different levels of being digital, and the right choice for you dep...

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Kick-Start 2023

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It’s coming up to 2023, and after almost three years of the pandemic, Australia is open for business again. Are you ready to make 2023 the best year yet for your organisation, business, team, and yourself? In this interactive presentation, I show you how to gain clarity in uncertainty so you ...

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Disruptive Questions

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You might be heaving a huge sigh of relief that we’re over the worst of the pandemic, but what do we need to do differently in 2023? You don’t have to change everything you do. But as much as you focus on your short-term priorities and actions, you must also keep a more long-term eye [&...

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Give Clarity

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I was recently speaking at a conference for the top performers of a large global organisation. My client asked me to emphasise that just because they’re at the top of their game, this is not the time to be complacent. I know this is true, and I often talk about it, so I was happy […] ...

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Priorities Have Changed

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As we’re coming out of the worst of the pandemic, many leaders and organisations are looking to the future. But beware! The pandemic has forced people to change their goals, priorities, and aspirations – and that applies to your customers, employees, peers, and community. Register for &...

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Beware The Disruptors

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We will always see disruption and change, but in stable times it’s not as easy to shake people out of their comfort zone. But in a crisis like – oh, say, a global pandemic – all bets are off, and people reassess, reevaluate, and reprioritise what’s important to them. That ma...

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A Culture of Change Agents

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If you have created a workplace environment that doesn’t encourage, nurture, and inspire people to ‘go above and beyond’, that’s your fault, not theirs. It’s up to you to engage them, motivate them, or inspire them. And if you can’t do that, then (gasp!) pay them more! That’s the pric...

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The Power of the Pivot

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Many people think of disruption as a bolt from the blue that comes out of nowhere and shakes up an entire industry. But it doesn’t have to be that way. Sometimes you can make a small change in a slightly different direction. Done right, a small change creates massive opportunities. DOWNLOAD THE &...

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How Much Do You Trust Them?

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In a fast-changing world, leaders and managers need to trust and empower their team members – especially in a hybrid workplace. This is especially challenging when we’re asking them to make critical decisions that affect our organisation’s reputation, brand, and bottom line. DOWN&...

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Know Your COI – The Cost of Inaction

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When creating a plan, you calculate the return on investment, or ROI, for taking action. But unless you also calculate the cost of inaction, or COI, your plan lacks context. ROI answers the question, ‘What are the benefits of this change?’, and COI answers the question, ‘What is the cost of n...

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Clear Their Path

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Although my first sporting love is cricket, I’m also a fan of Australian Rules Football. We’re in finals month now, so it seems like a good time to talk about it. A common defensive tactic in Aussie Rules is ‘shepherding’, where you assist a team mate from a distance. In brief, if a tea...

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