Customer-Centric Innovation
When most organisations think of their customers, they think only of doing things for them. That’s good, because it means you focus on serving them.
When most organisations think of their customers, they think only of doing things for them. That’s good, because it means you focus on serving them.
The banking industry in Australia is facing challenges from government regulation, smaller and more nimble competitors, and changes in how consumers and investors manage their
The real estate industry in Australia is facing challenges from technology, government, an uncertain market, and increasing competition.But there are also great opportunities for smart
Obviously we all use our brains, but one things leaders do especially well with their brains is pattern matching. We’re great at seeing, recognising and
We’re all used to getting peer-based recommendations from Web sites we visit. Amazon.com recommends other products to you, saying “Customers who bought this book also
The Internet has made it so much easier now for organisations to connect with their “customers”, and for local councils this means engaging with their
Google recently made public the number of crashes experienced by its self-driving cars: just 11 crashes over 2.8 million kilometres of driving. They were all
Private hospitals in Australia face increasing pressure and challenges, and need to constantly change, grow and innovate to remain viable. This presentation shows some of
I recently presented the opening keynote at the Australian Private Hospitals Association (APHA) Congress in Melbourne, the annual event that brings together leaders from Australia’s
For a long time, most local government authorities have taken a paternalistic approach to providing services to residents: they assume the government knows the best
© Copyright 2024 Gihan Perera