COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I’ll share three surprising ways customers ... 
We’ve had yet another year of massive change and disruption in all areas of our society. What will we face in the year ahead? KPMG’s annual “Keeping Us Up at Night” survey identifies what senior leaders say will be their biggest challenges in 2022.
Join me for this practical... 
This fascinating book combines three of my favourite elements: Practical ideas, backed by strong research, relayed by powerful stories.
Duhigg’s one big idea in the book is that our habits can be broken down into three factors: A cue that triggers the habit, a routine that we subconsciously ... 
The world-famous “TED Talks” have set a new standard in presentation skills. Many of the techniques of TED presenters can be adapted for online use, even in shorter presentations as part of online meetings. Learn from the best TED Talks, and adapt these techniques to make your next onli... 
The world-famous “TED Talks” have set a new standard in presentation skills, and many audiences expect far more now from presenters. This can be a challenge for online presentations, because some of the techniques that work for a TED Talk don’t work in online presentations. But yo... 
My dietitian friend and client Julie Meek helps busy executives and leaders maintain their health, fitness and energy. This is an important issue for these leaders, because they often have chaotic, unpredictable lifestyles, so it’s difficult for them to get into a routine of regular meals, reg... 
At the start of each year, I invite my clients to contribute a short article to an e-book full of tips and strategies for success in your personal and professional life.
This is what you will find in this year’s edition:
An Alternative Point of View to Expecting More! – David Penglase
S... 
This book is a fascinating glimpse into the future of expertise. It looks at the traditional professions (such as law, accounting, and medicine) and widens the field by adding others such as divinity, journalism, and management consulting.
The father-and-son team of Richard and Daniel Susskind group... 
Meetings cost organisations thousands of dollars in lost productivity every year. The problem is not with the meeting itself, but with the way the meeting is run. The good news is that it doesn’t take much to organise, chair or participate in a meeting where you get what you want – in l... 
Here’s a book that is so compelling you will finish it in a single sitting, but so powerful you will want to read over and over again for its insights.
Yamini Naidu explores different kinds of power for leaders to use for greater influence in their personal and professional lives. You can prob... 8 Windich Place,
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