COVID-19 has changed the way customers engage with businesses – with more cashless payments, online orders, home delivery, and new products and services. The new customer has different wants and needs, and the organisations that succeed understand the five key trends shaping the new customer. When you get customers on your side, you understand the new customer journey, discover how to solve the problems that really matter, and stay ahead of the game in a fast-changing world.

This presentation is ideal for people at all levels in an organisation. Available as a 45-60 minute keynote or a more interactive 90-minute presentation.

Available as an in-house workshop, online program, or a conference breakout session.

Join the Disruption By Design leadership coaching program to help you navigate and lead your organisation through disruption and innovation in a fast-changing world.

If you would like to know more, email gihan@gihanperera.com or phone 0417 928 278 (or +61 2 8005 5746 from outside Australia).