The Thinking Ahead Newsletter brings you regular updates on how to be fit for the future in a fast-changing world.

Here are some recent articles:

  • Open the Door To Greater Experience
    As the coronavirus pandemic continues to disrupt our communities, leaders and managers are trying to come to grips with the knock-on effects to their workplaces and their workforce. The old style of management – top down, with a command-and-control structure – just doesn’t work in this wildly uncertain world with so much rapid change. The best ...
  • What Customers Want Right Now
    A few years ago, I took this photo in the Qantas terminal at Sydney domestic airport, showing big advertising banners for GoToMeeting: At the time, I thought, “Wow! That’s interesting – Qantas is happy to accept advertising from a competitor!” Of course, Qantas didn’t see it that way. They saw their competitors as other airlines – and ...
  • The Real Secret of the Future Workplace (P.S. It’s Not What You Think)
    COVID-19 has forced many organisations – and employees – to work from home, and this has caused many people to rethink their ideas about the workplace. For knowledge workers, the research already shows that people who worked from home for the first time want to continue doing so (For example, Colliers’ report “Working from home during ...
  • Hard Skills vs Soft Skills? You’re Asking the Wrong Question
    A few weeks ago, the Australian Government announced changes to funding of university degrees, prioritising the jobs and professions they said would be most in demand in the future – especially in a post-pandemic future. Predictably, the industries with more funding were happy, and there was an outcry from those with less funding – in ...
  • Out of Sight, Top of Mind
    The coronavirus pandemic forced many organisations to let team members work from home for the first time, and that trend will continue even after offices become completely safe workplaces again. It goes beyond just working from home, though, because the office won’t necessarily be the “standard” workplace. Teams of knowledge workers can have people working ...
  • 10 Ways to Bring Innovation To a Screeching Halt
    The economic impact of the coronavirus pandemic means many people are going through massive disruption right now. The impact is different for everybody (we’re not all in the same boat; we’re in the same storm, each with our own boat!), but there’s never been a more important time to be open to change. And that means ...
  • Think Like a Beginner on the Road to Recovery
    A few weeks ago, I was working with a leadership team, helping them expand their thinking as they set out their new strategic plan. They weren’t as badly affected by the pandemic as others, so they are now turning their attention to their long-term plans. During the session, I showed this slide and asked, “What do ...
  • You Might Not See This Disruption Before It’s Too Late
    The coronavirus pandemic has had a huge impact on the hospitality industry, with many restaurants, pubs, and hotels experiencing their worst times ever. But rather than letting their rooms remain empty, one Swedish hotel, Stadt, in the town Lidkoping, is offering rooms as private dining rooms. Instead of booking a table at a restaurant, where there ...
  • Stop Calling It “Remote Work”
    As many businesses are gradually moving staff back to the office, we’re coming to the end of a huge worldwide “working from home” experiment for office workers. But that doesn’t mean we will all go back to the way things were. The initial research is already clear: Both employees and employers like the idea of working ...
  • The Coronavirus Pandemic Will Change This Forever
    Early in our response to the coronavirus pandemic, the Australian government fast-tracked the use of “telemedicine” – that is, doctors and other health professionals doing online consultations rather than meeting patients in person. I predict telemedicine will continue even when in-person consultations become as safe as before. This is not a difficult prediction to make because ...
Thinking Ahead Newsletter