Newsletter

What does it take to be a future-ready leader – especially with so much change, uncertainty, and disruption in our lives? Research by Macquarie University during the pandemic sheds some light on what the best leaders do – and continue to do – in leading themselves and their teams for future success. Do you know what …

When making a decision, it’s useful and appropriate to consider your return on investment, or ROI. But that’s only one factor in making a decision. Also consider what happens if you don’t do anything, and include the cost of inaction, or COI, in every decision. I was recently speaking with a client who has engaged me …

Using AI is not about technology! AI is already being used in every industry and sector – including teachers, tourism operators, medical professions, artists, and managers. Most of these people are not “techies” – they are simply using the power of AI to do their work better. That’s the real power of AI right now …

The heart of AI success comes from people, not technology. It’s about rallying your team, sparking enthusiasm, and navigating the journey together. When your people unite behind AI, you leverage the tech, innovate for success, and boost your performance. I was at an AI event last week, and during one of the breaks, I had a …

If you want to use AI more in your workplace, the most important thing to get right is to bring your people on the AI journey. It’s not about the technology – it’s about first understanding your people and how they think and feel about AI. What do your team members think and feel about AI? I’ve …

Examine every step of your customer journey to assess how you can use AI to enhance the customer experience. But there’s a right and wrong way to do it – so be sure you combine human intelligence with the power of AI. Are you using AI to enhance your customer experience? I’m running a workshop soon for …

To thrive in an ever-changing world, be a possibility thinker. This isn’t just about being optimistic; it’s about actively looking for positives, possibilities, and potential in every situation BEFORE walking that back and considering problems, risks, and challenges. Ask “What could possibly go right?” first! Are you a possibility thinker? A few weeks ago, I was driving …

In today’s fast-changing world, it’s tempting to try playing it safe and aim too low, because big goals and plans can get derailed quickly. But that’s a trap! ROI has two parts – return and investment. Start by focusing on the return – the impact and benefits of taking bold steps – and you can …

AI is getting better and better, but it’s still a long way from being perfect. So when you’re creating your AI policy or framework, how do you protect your team from imperfect AI? Instead of relying on AI alone, strike the right balance between trusting the quality of AI and applying human intelligence to it. What …

When you’re crafting your AI policy, go beyond your internal needs and consider your customers as well. Many customers care about how you’re using AI to deliver their products and services – especially if you’re capturing data about them and tailoring their experience based on that data. Respect their expectations and values, and make sure …