Engaging The New Customer
The coronavirus pandemic has changed the way you engage with your customers – with more cashless payments, online orders, home delivery, and sometimes even new products (gin distilleries going into the hand-sanitiser business!). The new customer has different wants and needs, and the organisations that succeed understand the five key trends shaping the post-pandemic customer. When you get customers on your side, you understand the new customer journey, discover how to solve their problems, and future-proof your business in the short and long term.
(Gihan customises this presentation for your industry)
Key Messages
- Understand the five key trends shaping the post-pandemic customer
- Map out the changes in your unique customer journey
- Create stronger ties and greater customer loyalty
Format
This presentation is ideal for people at all levels in an organisation. Available as a 45-60 minute keynote or a more interactive 90-minute presentation.
(Gihan customises this presentation for your industry)
Resources
All participants get a downloadable copy of Gihan’s book Disruption By Design. Print copies of the book can also be purchased in bulk in advance.