Engaging The New Customer

The coronavirus pandemic has changed the way you engage with your customers – with more cashless payments, online orders, home delivery, and sometimes even new products (gin distilleries going into the hand-sanitiser business!). The new customer has different wants and needs, and the organisations that succeed understand the five key trends shaping the post-pandemic customer. When you get customers on your side, you understand the new customer journey, discover how to solve their problems, and future-proof your business in the short and long term.

(Gihan customises this presentation for your industry)

Key Messages

  • Understand the five key trends shaping the post-pandemic customer
  • Map out the changes in your unique customer journey
  • Create stronger ties and greater customer loyalty

Format

This presentation is ideal for people at all levels in an organisation. Available as a 45-60 minute keynote or a more interactive 90-minute presentation.

(Gihan customises this presentation for your industry)

Resources

All participants get a downloadable copy of Gihan’s book Disruption By Design. Print copies of the book can also be purchased in bulk in advance.