Be a Truly Customer-Centric Organisation

We have evolved from just customer satisfaction to customer delight and now customer experience. Organisations are falling over themselves to be more customer-centric by delivering superior customer experiences. But in our always-on, mobile, instant-access world, this is becoming more and more difficult.

The best way to be customer-centric is to bring your customers inside your business. When you get customers on your side, you tap into their diversity, create long-term loyalty, and future-proof your role in the customer journey.

Key Messages

  • Engaging customers and clients as partners in your organisation
  • Creating stronger ties and greater customer loyalty
  • Beyond customer experience to true customer-centricity


This presentation is ideal for people at all levels in an organisation. Available as a 45-60 minute keynote or a more interactive 90-minute presentation.


All participants get a downloadable copy of Gihan’s book Disruption By Design. Print copies of the book can also be purchased in bulk in advance.