High-Tech Meets High-Touch
COVID-19 has accelerated digital transformation, and 2020 will be remembered as the year so much fringe technology became mainstream – such as contactless payments, the shift to working from home, online entertainment and the exponential growth of artificial intelligence (AI).
Even before the pandemic, employer demand for AI in the workplace had more than doubled over the last three years, and most leaders expected their employees and machines to work as “integrated teams”. The good news is that people and machines together are better than either alone. For smart, savvy organisations and leaders, this is a real game-changer – because digital transformation can boost productivity, enhance customer service, and create a competitive advantage in a fast-moving world.