High-Tech Meets High-Touch
The coronavirus pandemic has accelerated the use of robots, AI, and other technology – with robots used in innovative ways to keep humans safe, and AI used to analyse large amounts of data to find solutions for managing the health and economic consequences. But even before the pandemic, employer demand for AI in the workplace had more than doubled over the last three years, most CEOs expected their employees and machines to work as “integrated teams”, and digital transformation topped the list of leadership issues. In a post-pandemic world, expect AI, robots, and other transformational technology to play an even more important role.
All the evidence shows that people and machines together are better than either of them alone. For smart, savvy organisations and leaders, this is a real game-changer – because digital transformation can boost productivity, enhance customer service, and create a competitive advantage in a fast-moving world.