COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I’ll share three surprising ways customers ... 
A crisis doesn’t create leaders; it amplifies them. This time of crisis, disruption, and great uncertainty has put leadership in sharp focus. All leaders need to step up now. We can’t be future-proof, but we can be future-ready, and the best leaders give confidence and clarity to their team... 
We’ve had yet another year of massive change and disruption in all areas of our society. What will we face in the year ahead? KPMG’s annual “Keeping Us Up at Night” survey identifies what senior leaders say will be their biggest challenges in 2022.
Join me for this practical... 
The world-famous “TED Talks” have set a new standard in presentation skills. Many of the techniques of TED presenters can be adapted for online use, even in shorter presentations as part of online meetings. Learn from the best TED Talks, and adapt these techniques to make your next onli... 
The world-famous “TED Talks” have set a new standard in presentation skills, and many audiences expect far more now from presenters. This can be a challenge for online presentations, because some of the techniques that work for a TED Talk don’t work in online presentations. But yo... 
At the start of each year, I invite my clients to contribute a short article to an e-book full of tips and strategies for success in your personal and professional life.
This is what you will find in this year’s edition:
An Alternative Point of View to Expecting More! – David Penglase
S... 
Meetings cost organisations thousands of dollars in lost productivity every year. The problem is not with the meeting itself, but with the way the meeting is run. The good news is that it doesn’t take much to organise, chair or participate in a meeting where you get what you want – in l... 
Have you ever sat through a presentation with boring PowerPoint slides? Of course you have! But the problem is not with PowerPoint, but with the way the presenter used it. One of the most important factors in the success of your presentation is the design of your slide deck. Text-heavy slides and bu... 8 Windich Place,
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