Posts

Intelligent Healthcare: A Masterclass for Leaders


I’ve been talking about artificial intelligence in healthcare for years, but the launch of ChatGPT was the tipping point that made it mainstream. Now everybody’s talking about it, and many leaders are actively exploring it for themselves, their teams, and their organisation. But it̵...

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Understand the Future Customer Journey


I remember speaking at a conference in Brisbane to a group of CEOs of private hospitals about the future of healthcare. These are smart, savvy, experienced people who know healthcare is changing, know they need to change as well, but don’t know exactly what to do. But I know some of them were...

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Top 10 Healthcare Trends in Australia in 2019


By 2050, a quarter of the population will be aged 60+ everywhere except Africa (EY) AI uses patient data to improve clinical decision-making and personalize care (World Economic Forum) Wearable and portable devices empower patients to self-manage their care (Deloitte) The always-connected patient ...

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Create Experiences, Not Just Products and Services


I was speaking at an aged care leadership conference about the challenge of increasing competition and client choice. The aged care industry is growing, because of our ageing population, but this also creates more competition and choice for clients. This is true in many industries, and it’s no...

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The Future of Medicine – It’s the Patient … err, Customer


Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s hardly the stereotype of the typical social-media-obsessed Internet...

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Fan the Flames of Innovation


What do these three things have in common? Amazon Prime – Amazon’s $99/year membership service, with an estimated 80 million members Gmail – Google’s free e-mail platform, with more than 1 billion active users McCafe – McDonalds’ highly successful café offering The answer: All t...

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The Patient Will See You Now


Patients are expecting (demanding!) to be treated more like customers, and want greater use of technology in their experience with medical professionals. But many doctors and medical practices are slow to change, because it takes time to learn new practices and put them in place.

Is your business t...

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Is YOUR Business Safe from Disruption?


Did you see the recent report from Seek and the NAB about which industries are growing the fastest in Australia? According to the report, four industries are leading the pack when it comes to increased employment and higher salaries:

Building and construction
Healthcare and social assistance
...

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The Future of Medicine is the Patient … err, Customer


Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s hardly the stereotype of the typical social-media-obs...

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The Future of Healthcare


Every industry is facing change, but none more so than healthcare. Big data, predictive analytics and the consumerisation of healthcare are just a few of the trends affecting the way we will look at healthcare in the future.

For example:

What if your doctor could e-mail images (like X-rays) to...

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