Posts

Top 10 Healthcare Trends in Australia in 2019


By 2050, a quarter of the population will be aged 60+ everywhere except Africa (EY) AI uses patient data to improve clinical decision-making and personalize care (World Economic Forum) Wearable and portable devices empower patients to self-manage their care (Deloitte) The always-connected patient ...

Read More

Understand the Future Customer Journey


A few weeks ago, I was in Brisbane speaking to the CEOs of private hospitals in Queensland about the future of healthcare. These are smart, savvy, experienced people who know healthcare is changing, know they need to change as well, but don’t know exactly what to do. But I know some of them w...

Read More

Create Experiences, Not Just Products and Services


I was speaking at an aged care leadership conference about the challenge of increasing competition and client choice. The aged care industry is growing, because of our ageing population, but this also creates more competition and choice for clients. This is true in many industries, and it’s no...

Read More

The Future of Medicine – It’s the Patient … err, Customer


Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s hardly the stereotype of the typical social-media-obsessed Internet...

Read More

Fan the Flames of Innovation


What do these three things have in common? Amazon Prime – Amazon’s $99/year membership service, with an estimated 80 million members Gmail – Google’s free e-mail platform, with more than 1 billion active users McCafe – McDonalds’ highly successful café offering The answer: All t...

Read More

The Patient Will See You Now


Patients are expecting (demanding!) to be treated more like customers, and want greater use of technology in their experience with medical professionals. But many doctors and medical practices are slow to change, because it takes time to learn new practices and put them in place.

Is your business t...

Read More

Is YOUR Business Safe from Disruption?


Did you see the recent report from Seek and the NAB about which industries are growing the fastest in Australia? According to the report, four industries are leading the pack when it comes to increased employment and higher salaries:

Building and construction
Healthcare and social assistance
...

Read More

The Future of Medicine is the Patient … err, Customer


Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s hardly the stereotype of the typical social-media-obs...

Read More

The Future of Healthcare


Every industry is facing change, but none more so than healthcare. Big data, predictive analytics and the consumerisation of healthcare are just a few of the trends affecting the way we will look at healthcare in the future.
For example:

What if your doctor could e-mail images (like X-rays) to you,...

Read More

"Patients Like You Also Had This Same Disease"


We’re all used to getting peer-based recommendations from Web sites we visit. Amazon.com recommends other products to you, saying “Customers who bought this book also bought …”. LinkedIn and Facebook suggest friends and colleagues based on the connections of other people in y...

Read More