Intelligent Healthcare: A Masterclass for Leaders
I’ve been talking about artificial intelligence in healthcare for years, but the launch of ChatGPT was the tipping point that made it mainstream. Now everybody’s
13 July 2023
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Understand the Future Customer Journey
I remember speaking at a conference in Brisbane to a group of CEOs of private hospitals about the future of healthcare. These are smart, savvy,
18 May 2021
Top 10 Healthcare Trends in Australia in 2019
By 2050, a quarter of the population will be aged 60+ everywhere except Africa (EY) AI uses patient data to improve clinical decision-making and personalize
9 April 2019
Create Experiences, Not Just Products and Services
I was speaking at an aged care leadership conference about the challenge of increasing competition and client choice. The aged care industry is growing, because
17 April 2018
The Future of Medicine – It’s the Patient … err, Customer
Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online
8 January 2018
Fan the Flames of Innovation
What do these three things have in common? Amazon Prime – Amazon’s $99/year membership service, with an estimated 80 million members Gmail – Google’s free
18 December 2017
The Patient Will See You Now
Patients are expecting (demanding!) to be treated more like customers, and want greater use of technology in their experience with medical professionals. But many doctors
28 November 2017
Is YOUR Business Safe from Disruption?
Did you see the recent report from Seek and the NAB about which industries are growing the fastest in Australia? According to the report, four
12 October 2017
The Future of Medicine is the Patient … err, Customer
Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online
31 March 2017
The Future of Healthcare
Every industry is facing change, but none more so than healthcare. Big data, predictive analytics and the consumerisation of healthcare are just a few of
21 October 2015
