Posts

What You Don’t Know WILL Hurt You – Disruption in the Mortgage Broking Industry


The release this week of the Sedgwick Report brings yet another major change to this fast-changing industry. If you’re a broker, you might despair because it places even tighter controls over your business, while at the same time you’re facing competition from other outside forces (such...

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The Future of Medicine is the Patient … err, Customer


Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online reviews he found on Google. Although he’s intelligent and computer-savvy, he’s hardly the stereotype of the typical social-media-obse...

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The Future of Healthcare


Every industry is facing change, but none more so than healthcare. Big data, predictive analytics and the consumerisation of healthcare are just a few of the trends affecting the way we will look at healthcare in the future. For example: What if your doctor could e-mail images (like X-rays) to you,...

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Housing Challenges and Innovations in Our Fast, Flat and Free World


With rising house prices, rents rising faster than inflation, and rent prices outpacing incomes, Australia is facing many challenges with affordable housing and social housing. The solutions we’ve used in the past won’t work anymore, and new innovative solutions are required to manage ho...

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10 Energy and Resources Innovations in a Customer-Centric World


In our fast, flat and free world, energy companies, resource companies and other utilities need to involve their customers and community in providing their services. Smart companies around the world are doing this in a number of innovative ways. > ...

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Insurance Industry Challenges and Innovation in Our Fast, Flat and Free World


The insurance industry in Australia faces many challenges from competitors, regulators, the changing workforce and increasing customer choices. Smart organisations – large and small – can take advantage of the opportunities to stand out and thrive.     ...

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How Real Estate Agencies Can Stay Ahead of the Game In Our Fast, Flat and Free World


The real estate industry in Australia is facing challenges from technology, government, an uncertain market, and increasing competition.But there are also great opportunities for smart agents and agencies to stay ahead of the game. ...

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Five Easy Ways for Local Governments to Engage Their Community Online


The Internet has made it so much easier now for organisations to connect with their “customers”, and for local councils this means engaging with their residents and other stakeholders. Many councils see the opportunity and recognise the need, and some even want to do this more actively. ...

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The Future of Private Hospital Healthcare in our Fast, Flat and Free World


Private hospitals in Australia face increasing pressure and challenges, and need to constantly change, grow and innovate to remain viable. This presentation shows some of the biggest challenges private hospitals face, what’s happening elsewhere in the world, and what they can do to stay ahead....

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Real Estate Agents: Turn Your Letterbox Drops Into Client Magnets


Many real estate agents still use old-fashioned letterbox drops to promote their services. Why? Because they work! But are they working as well as they could? If your letterbox drop just announces that you’ve sold another house, it just looks like everybody else’s. What’s worse, it...

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