Newsletter

With constant change and uncertainty, your people need to feel safe to speak up, challenge ideas, and take initiative. As a leader, you play a huge role in creating that safe environment. When your people feel safe, it’s easier for them to embrace change, contribute ideas, and come with you on the journey rather than …

In a fast-changing world, you don’t know all the answers – and you’re not expected to know them. Instead of dragging people along or expecting them to simply follow you, meet them where they are, walk alongside them, and turn the journey into a shared experience. As a leader, what are you doing to inspire the …

You can’t empower your people just by telling them to take more ownership. You need to build their judgement step by step, so you feel confident letting go and they feel confident making decisions. Over time, you reduce how much they depend on you, avoid becoming the bottleneck, and build a team that can act …

As a leader, you set the tone for how your team’s culture. The environment you create isn’t just about the physical workplace – it’s also about whether people feel comfortable sharing new ideas, trying different approaches, and adapting when things shift. And with so much change ahead, you want people on your team who don’t …

As you plan for an uncertain future, it’s easy to get caught up in new technology (AI, I’m looking at you!). But don’t lose sight of what matters most: people. Use AI to help your people – customers, employees, and others – so you can work better, make better decisions and achieve better outcomes for …

Did you hear about the gym in Melbourne that was accidentally hacked by AI? As a leader, that should raise a warning about the training and guardrails you give people when they use AI at work. It’s your responsibility to make sure you’re protecting your data, your organisation, and your brand from AI that doesn’t …

The Australian Government has dropped the ball on AI regulation. So, as a leader, it’s your responsibility to create appropriate rules and guidelines for safe, ethical, and responsible AI use in your team and organisation. That includes privacy, confidentiality, bias, governance, and how people use AI in everyday work. As a leader, are you doing enough …

Most organisations now allow people to use AI to boost productivity, and that’s a good first step. The bigger opportunity comes from using AI to rethink the way work gets done, not just making it more efficient. But are you recognising and encouraging that – or penalising it? As a leader, are you and your team …

When you’re weighing up an investment, it’s easy to focus only on the ROI – your return on investment. But that’s only half the picture. You also need to consider COI – the cost of inaction (doing nothing). Calculate both ROI and COI to make more balanced decisions, spot hidden risks, and avoid the cost …

AI is about much more than ChatGPT or Copilot. As a leader, think about AI at three levels: professional, projects, and platforms. And all of this still needs human judgement, so building AI literacy across your team is just as important as the technology itself. Are you sick of hearing negative stories about AI? Some of …

If you’re using – or planning to use – AI agents, good! But also be careful – they give you great power, but also open up possible risks. So, before you let them loose on your precious digital assets, decide what you’ll let them do on their own, where they need your approval, and how …

If you’ve seen all the media stories about people losing their jobs to AI, guess what? Your people are seeing those stories as well! And they’re wondering if they are next. How can you tell them – in real, practical, and convincing ways – it’s not true? Have you seen the media stories about people who …

Your people might not be openly resisting AI, but I bet many are wondering what it means for their future. You can help them by recognising their fears, understanding their concerns, and facilitating honest conversations about what AI means in your workplace. If you want them to embrace AI (and you do, don’t you?), bring …

If you’re waiting for the right time to start something important, you might be looking for a signal that never comes. Like learning to surf, progress doesn’t happen from standing on the beach and watching the waves. You only learn what works, what opportunities are available, and what direction to take when you’re out there …

You might want AI to help your team work smarter, but are you just giving them more work? Instead of freeing people to focus on meaningful, higher-value work, AI can end up creating a cycle where more efficiency just leads to more work. If you’re not careful, the work never really changes, it just keeps …