
Customer Experience Reimagined: What Coles and Woolies Can Teach Us About AI
AI is all around us – and we see it in everyday life in our supermarkets. Large retailers like Coles and Woolies have been building
AI is all around us – and we see it in everyday life in our supermarkets. Large retailers like Coles and Woolies have been building
Even if you have invested in good customer service and worked on building a smooth customer experience, there’s a new layer you can’t ignore: customer
Are you proud of your team and organisational culture? Great! But are you promoting it, sharing it, and showing it in a way that attracts
If you suspect or detect job candidates using AI in your recruitment process, do you see that as a red flag or a green light?
The best employees have more options than ever, which means your employer brand matters more than ever, too. You need a strong employee value proposition
You might think you’re offering the best to future employees, but how good is your employee value proposition (EVP)? You’re competing for talent long before
We’re all drowning in data! But data is the core feature of so much decision-making now, especially when combined with AI. But are you using
You know that change is constant, but are you truly preparing your team to thrive in it? One important piece of building a culture of
Your people are already using AI – but they might not be telling you about it, because they are worried you will think they are
In our fast-changing world, nothing changes faster than work itself. The best leaders adapt to a new style of work, teams, and workplaces. The future
© Copyright 2025 Gihan Perera