AI For Leaders – Virtual Masterclass

/0 Comments/in , , /by

AI has been simmering away in the background for decades, but the public launch of ChatGPT late last year was the tipping point that made it mainstream. It’s one of the biggest disruptions we’ll face in the future – but it also creates huge opportunities. But it’s not as simple ...

Read More

Bright Spots: Using Success Stories to Drive Change

/0 Comments/in , , /by

In a time of constant change, it’s not easy to create a culture of change in your own team. When you look to the future, don’t ignore change that’s happened in the past – especially success stories that demonstrate how change has worked for you and your team. These ‘br...

Read More

AI Guardrails: The First Three Rules For Using AI

/0 Comments/in , /by

As a leader, you’re responsible for the way you and your team use AI in your daily work – so that it’s safe, ethical, and responsible. This is a big topic, but there are three simple guidelines you can adopt right now as a starting point. Last week, I ran my Future Scenarios lead&...

Read More

New Horizons: Using AI to Explore New Markets

/0 Comments/in , , /by

Finding new markets or a competitive advantage can help you expand, but it’s not easy. AI can help you identify market trends, find opportunities for strategic partnerships, and leverage your unique strengths to accelerate your business growth. I was in beautiful New Zealand last week, speak&...

Read More

Act Today To Track Tomorrow: A Powerful Combination for Future Success

/0 Comments/in , /by

It’s easy to achieve small goals based on short-term scenarios because you can clearly see the path to success and plan the steps from day one. But what about medium-term scenarios, where the path isn’t clear and the actions aren’t obvious? The best leaders know medium-term goals ...

Read More

AI Fast and Slow: Transforming Productivity and Customer Experience

/0 Comments/in , , , /by

There are two ways to leverage AI for yourself and your team: One that’s slower but more powerful, and the other that’s faster but more superficial. You can use both, but it’s important to know which is which. It’s peak conference season here in Australia, and I recently wen...

Read More

When AI Meets CX: Using AI to Enhance Your Customer Experience

/0 Comments/in , /by

One of the most powerful business uses of AI is to enhance your customer experience – at every step of the customer journey, from brand awareness to the buying experience and through to loyalty and creating lifetime value. Whether you’re a leader, a business owner, or a marketing profession...

Read More

Customer Co-Creation: Your Secret Weapon for Competitive Advantage

/0 Comments/in , /by

Customers want to be involved in the way you solve their problems and help them achieve their goals. When you engage your customers in co-creation, you tap into their valuable insights, enhance their engagement, and gain a competitive edge. I was speaking recently at a conference in Hobart for an &...

Read More

The Personal Touch: How AI Can Enhance Your Customer Experience

/0 Comments/in , /by

Customer experience matters now more than ever, and customers want you to deliver a personal, tailored experience. It’s no longer good enough to treat all customers the same, or even break them down into broad segments. Now, you can use AI to engagement each customer individually, to foster d...

Read More

Instant AI: From Big Investment to Instant Results

/0 Comments/in , , /by

AI is not new – I’ve been working in AI and following its growth for more than 30 years. But in the past, you needed a significant investment – in time, money, technology, training, and workflow – to use AI in your organisation. Now, tools like ChatGPT have fundamentally cha...

Read More

What’s Your COI? The Missing Piece in Your Decision-Making Puzzle

/0 Comments/in , /by

When creating a plan, you calculate the return on investment, or ROI, for taking action. But unless you also calculate the cost of inaction, or COI, your plan lacks context. You must ask both; otherwise you make the decision with only half the information. I want to share a crucial tool for decisi&...

Read More

Better Decisions, Faster: How to Leverage AI for Smarter Decision Making

/0 Comments/in , , /by

In a fast-paced world, we all need to make better decisions, faster. AI can help, but don’t delegate all your responsibility to the machine! Instead, learn how to leverage AI for valuable insights and better analysis to streamline your decision-making process – while staying in control&...

Read More

Intelligent Healthcare: A Masterclass for Leaders

/0 Comments/in , /by

I’ve been talking about artificial intelligence in healthcare for years, but the launch of ChatGPT was the tipping point that made it mainstream. Now everybody’s talking about it, and many leaders are actively exploring it for themselves, their teams, and their organisation. But it&...

Read More

Your AI-Powered Team: Empowering And Trusting Them To Leverage AI

/0 Comments/in , , /by

AI is a powerful tool, but only if you and your team use it responsibly, safely, ethically, and effectively. And it’s evolving so fast you can’t rely only on rules and policies – you need to trust your team members to exercise good judgement and use AI wisely. There’s a lot&...

Read More

AI Meets CX: How AI Is Reshaping The Customer Experience

/0 Comments/in , , /by

One of the most powerful uses of AI is to enhance your customer experience – in every step of the customer journey, from brand awareness to the buying experience and through to loyalty and creating lifetime value. Are you using AI to help your customers? Recently, Google has introduced a new&...

Read More

Work Smarter: How AI Boosts Your Productivity

/0 Comments/in , /by

In today’s professional workplace, getting ahead means working smarter, not harder. That’s where AI comes in. From chatbots that answer routine questions to intelligent scheduling software that optimises your workday, AI technology is transforming the way we work and boosting productivi...

Read More

Empower Your Change Champions: The Missing Piece in Your Change Strategy

/0 Comments/in , , , /by

Are you struggling to drive change in your team? Despite your best efforts, are some of your team members dragging their feet and resistant to change? Don’t try to bring everybody on the journey! Instead, identify change champions and focus most of your resources on them. This week, I was in&...

Read More

AI In The Wild: Four Stories To Make You Think Twice

/0 Comments/in /by

AI is a double-edged sword. Explore four recent examples of people using AI, see their results, and reflect on what that could mean for you, your team, and your organisation – so you can make more informed decisions about using and leveraging AI. I’ve been tracking AI for a long time, &...

Read More