Newsletter

How far have you integrated AI into your team and workplace? You don’t have to do it all at once. There are four levels of AI integration, and you can start small before expanding to bigger and better things. Scaling AI strategically creates value and unlocks opportunities at each level. At what level are you using …

Imagine giving every customer and employee the personal touch, even at scale. By analysing behaviours and preferences, AI lets you tailor experiences for customer journeys, learning paths, or timely interventions to re-engage people. How personal are you when dealing with your customers and employees? I don’t mean inappropriately digging into their personal lives! But are you …

As a leader, you’re no stranger to disruption! But what if disruption didn’t just happen to you? What if you could actually create it? Constructive disruption is about being proactive, not reactive – making change happen before the world forces it on you. Discover the three essential habits for embracing this mindset, so you’ll be …

AI is not just the latest tech trend; it’s a fundamental shift in the way we work. As a leader, follow this three-step strategy for engaging with AI, integrating it into your workflows, and bringing your team on the journey. Do you know how you will be using AI in 2025? Last week, I delivered the closing …

Change isn’t easy, especially if your team is already overworked and overwhelmed. Instead of trying to make big changes, shift your focus to smaller habits that become part of your day-to-day work, to foster a culture that’s more open to change in the future. You don’t need a futurist to tell you about all the external …

Are you engaging your team in open and honest conversations about AI? There’s no doubt AI is here to stay, and people have different opinions about it – from fear to excitement, and everywhere in between. Create a space for open conversations with your team about the the benefits, their concerns, and anything else. In …

As a leader, you must focus on the right priorities as we move towards 2025. There are many internal issues – like flexible work, diversity, and AI – but the most important focus should be external – on your customers. Are you focusing on the right things when you’re thinking about your work and workplace in …

Good leaders provide ongoing professional development to their team members, but you can go one step further: The BEST leaders empower their employees to lead their own development. Give them the resources and trust to pursue personal and professional growth, and you not only create better employees – you help them become better people. What are …

There’s been a lot of news recently about leaders of large organisations in Australia forcing their teams to return to the traditional office full-time. But that’s a sure-fire way to limit both your talent pool and your competitive advantage. The future of work is no longer confined by geography or the traditional nine-to-five model. If you’re …

To be a future-ready leader, it’s useful to foresee coming trends, changes, and challenges. But it’s just as important to bring your team along on the change journey. It’s not enough to predict the future; you also need to create an environment where your people are open, willing, and excited to innovate and adapt. I do …