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The Thinking Ahead newsletter brings you regular updates on how to be fit for the future in a fast-changing world.

Recent Articles

  • Unlocking AI: Creating Value From AI – Fast!
    Many organisations are working from the top down to add AI throughout the entire organisation. But, unless you have a lot of money and other resources, that’s way too slow. Instead, start doing small AI projects that create value – fast. You get quick wins, see real benefits, and build AI skills for everybody. How are …
  • Underestimating AI: What Leaders Are Getting Wrong
    Many leaders experimenting with AI feel let down by the results because they don’t explore it properly, so they only get a limited view of wht it can do. That means you might give up on projects too soon, or not start at all. Dont underestimate its power! Rethink its capabilities and start putting it …
  • Empower And Elevate: Harnessing AI Without Knowing It All
    AI is changing faster than ever, but if you want to step onto this fast-moving track, you probably don’t need to know as much as you think you do. Spark innovation by creating a space that gives smart, talented people the freedom to get real-world results from AI – while doing it safely, responsibly, and …
  • AI Bumps And Bruises: Getting People On Board
    Many teams on the AI journey hit bumps when trying to convince others – internally and externally. Some team members worry AI might replace their jobs, while senior leadership might not always be fully on board or see its benefits. If you’re a leader or manager on this journey, it’s essential to get others on …
  • Putting AI To Work: From Hype To Action
    A year ago, when I was talking to clients about AI, many were still asking Why questions: Why is it important? Why should I care? Why should I make it a priority? Now we’ve moved on from those questions, and it’s good to see most leaders are convinced AI is important and here to stay. …
  • From ROI To COI: The Cost Of Doing Nothing
    When making a decision, it’s useful and appropriate to consider your return on investment, or ROI. But that’s only one factor in making a decision. Also consider what happens if you don’t do anything, and include the cost of inaction, or COI, in every decision. I was recently speaking with a client who has engaged me …
  • Unleashing AI: Beyond The Technology
    Using AI is not about technology! AI is already being used in every industry and sector – including teachers, tourism operators, medical professions, artists, and managers. Most of these people are not “techies” – they are simply using the power of AI to do their work better. That’s the real power of AI right now …
  • Empower, Engage, Excel: The People-Centric Path to AI Success
    The heart of AI success comes from people, not technology. It’s about rallying your team, sparking enthusiasm, and navigating the journey together. When your people unite behind AI, you leverage the tech, innovate for success, and boost your performance. I was at an AI event last week, and during one of the breaks, I had a …
  • Don’t Start With The Tech: Bringing Your People On The AI Journey
    If you want to use AI more in your workplace, the most important thing to get right is to bring your people on the AI journey. It’s not about the technology – it’s about first understanding your people and how they think and feel about AI. What do your team members think and feel about AI? I’ve …
  • AI For CX: Crafting Better Customer Experiences
    Examine every step of your customer journey to assess how you can use AI to enhance the customer experience. But there’s a right and wrong way to do it – so be sure you combine human intelligence with the power of AI. Are you using AI to enhance your customer experience? I’m running a workshop soon for …
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