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The Thinking Ahead newsletter brings you regular updates on how to be fit for the future in a fast-changing world.

Recent Articles

  • Unleashing AI: Beyond The Technology
    Using AI is not about technology! AI is already being used in every industry and sector – including teachers, tourism operators, medical professions, artists, and managers. Most of these people are not “techies” – they are simply using the power of AI to do their work better. That’s the real power of AI right now …
  • Empower, Engage, Excel: The People-Centric Path to AI Success
    The heart of AI success comes from people, not technology. It’s about rallying your team, sparking enthusiasm, and navigating the journey together. When your people unite behind AI, you leverage the tech, innovate for success, and boost your performance. I was at an AI event last week, and during one of the breaks, I had a …
  • Don’t Start With The Tech: Bringing Your People On The AI Journey
    If you want to use AI more in your workplace, the most important thing to get right is to bring your people on the AI journey. It’s not about the technology – it’s about first understanding your people and how they think and feel about AI. What do your team members think and feel about AI? I’ve …
  • AI For CX: Crafting Better Customer Experiences
    Examine every step of your customer journey to assess how you can use AI to enhance the customer experience. But there’s a right and wrong way to do it – so be sure you combine human intelligence with the power of AI. Are you using AI to enhance your customer experience? I’m running a workshop soon for …
  • Possibility Thinking: The Essential Tool For Shaping Tomorrow
    To thrive in an ever-changing world, be a possibility thinker. This isn’t just about being optimistic; it’s about actively looking for positives, possibilities, and potential in every situation BEFORE walking that back and considering problems, risks, and challenges. Ask “What could possibly go right?” first! Are you a possibility thinker? A few weeks ago, I was driving …
  • Why Before How: The Right Way To Think About ROI
    In today’s fast-changing world, it’s tempting to try playing it safe and aim too low, because big goals and plans can get derailed quickly. But that’s a trap! ROI has two parts – return and investment. Start by focusing on the return – the impact and benefits of taking bold steps – and you can …
  • AI Empowerment: Building Trust And Competence In Your Team
    AI is getting better and better, but it’s still a long way from being perfect. So when you’re creating your AI policy or framework, how do you protect your team from imperfect AI? Instead of relying on AI alone, strike the right balance between trusting the quality of AI and applying human intelligence to it. What …
  • AI For Your Customers: Crafting Policies That Build Trust
    When you’re crafting your AI policy, go beyond your internal needs and consider your customers as well. Many customers care about how you’re using AI to deliver their products and services – especially if you’re capturing data about them and tailoring their experience based on that data. Respect their expectations and values, and make sure …
  • Harnessing AI: Create Your Guidelines and Policies
    If you’re a leader, you might be planning your AI policy, framework, or guidelines. How can you balance innovation with responsibility, so your team can leverage AI effectively and safely? I was working recently with a client who brought me in to discuss AI for their organisation. She asked me to run two sessions: one for …
  • The Innovation Metric: Measuring What Matters In AI And Change Projects
    When setting goals for AI, innovation, and change projects, traditional metrics often fall short in capturing progress. What truly matters, especially early in the process, is the journey rather than just the destination. If you’re running an AI project – or any other innovation or change project – how do you measure progress and success? It’s …
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