Books and Courses
Resources
AI-Powered Customer Experience
Customers now want faster answers, seamless experiences, and more value for money – on their terms. If your business isn’t yet using AI for enhancing your customer experience, you’re falling behind. Focus on what matters most: creating more valuable, human-centred experiences for the people you serve.
Accelerate AI
Build Your AI Capability – Fast
We all know AI is here to stay, and many organisations are scrambling to build AI capability in their workplace.
There are two approaches: to embark on a large-scale top-down AI transformation, or to run smaller AI projects. Both can work, but one is better – and faster – for most leaders and teams.
10 Key Leadership Trends For 2025 And Beyond
In a time of rapid change and unforeseen challenges, all leaders need to understand the key trends shaping our world. This special report offers a deep dive into the future. It explores the critical shifts and innovations shaping our world and workplaces, with examples, stories, research, and insights taken from diverse sources.
This report identifies 10 important trends that leaders in organisations will face in 2025 – and beyond.
Disruption By Design
Disrupted
COVID-19 was our first experience of disruption that affected the entire world. You couldn’t switch to a new market, you couldn’t transfer your operations elsewhere, and you couldn’t escape to a safe haven. It affected everybody and everywhere. This book is for leaders on the other side of disruption, who must lead with both their heart and their head, as they navigate through this time of uncertainty and rapid change.
