Build Your AI Capability
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Build Your AI Capability
AI has been simmering away in the background for decades, and ChatGPT was the tipping point that made it mainstream. If you’re not already engaging with AI in your organisation, you're falling behind. But it’s not as simple as just switching it on and hoping for the best! Use this short self-assessment survey to find out what you need to do to leverage AI in your organisation - safely and effectively.
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We are familiar with AI and its potential impact on our organisation
For example, do all leaders and managers regularly report on the impact of AI in their areas of responsibility?
Disagree
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We encourage leaders and managers to experiment with AI in their teams
For example, do you have incentives or rewards for teams that use AI in interesting, creative, and effective ways (and reward the effort, not just the results)?
Disagree
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We have AI guidelines that encourage people to use AI but also show them how to use it safely
For example, do your guidelines explicitly encourage people to use AI (not just dictate restrictions on using it)?
Disagree
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We understand the legal and regulatory requirements for AI in our industry
Do people understand the external constraints that restrict or guide their use of AI?
Disagree
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We have considered the ethical implications of using AI
For example, do people understand issues like copyright, bias, and appropriate use of data when using AI tools?
Disagree
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We have identified the biggest risks and challenges of using AI
For example, do you regularly educate your people about how best to minimise risk when using AI?
Disagree
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We have identified potential risks and challenges of NOT using AI
For example, if a major competitor used AI to improve productivity, increase market share, and grow their business, how much would this cost you?
Disagree
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We have explored the potential time and money savings and income opportunities of using AI
For example, have teams identified their areas in the organisation where AI solutions could be most effective in driving cost savings or revenue growth?
Disagree
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We measure and track how well we’re using AI
Have you set specific and measurable process goals (e.g. number of AI projects launched, number of people trained in AI) for using AI in your organisation?
Disagree
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Our IT team is ready and willing to support AI
Do your IT experts know how to guide other teams in using AI safely and responsibly? And do they want to do that?
Disagree
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We have discussed the impact of AI with employees
Do leaders and managers regularly give their people the chance to raise their ideas and concerns?
Disagree
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We encourage employees to continue developing AI skills in their roles
Do you allow teams to learn AI in their own way – through training programs, online courses, mentoring, coaching, or even on-the-job AI implementation?
Disagree
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All our employees have a basic understanding of how to use generative AI tools
Have they all done, say, a practical ChatGPT introductory session so they at least know its potential?
Disagree
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We have internal “AI champions” who lead AI initiatives throughout the organisation
Have you assembled a cross-functional group of internal “AI champions”, and given them resources and support to help them in their role?
Disagree
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We use AI to enhance our customers’ experience
Are customer-facing teams regularly reviewing their customer journey to identify AI-enabled opportunities to enhance the experience?
Disagree
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We continually monitor and evaluate how well we use AI
For example, do you have a process for incorporating feedback from staff members and customers about their experiences with AI?
Disagree
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We promote our organisation as an AI-positive employer of choice
For example, do your job listings clearly and prominently position your AI-positive culture?
Disagree
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We have successfully used AI to improve and optimise workflows
Have you already used AI in different ways to improve your internal processes and workflows?
Disagree
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We stay updated on the latest AI trends and innovations
Do people at all levels regularly learn about AI – through conferences, webinars, industry publications, and other sources?
Disagree
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We have clear communication channels to discuss, share, and collaborate on AI initiatives
For example, do you hold regular meetings and have a platform for sharing AI updates and ideas?
Disagree
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We promote a culture that supports AI adoption and innovation
For example, do you recognise and reward initiatives that use AI to improve processes or outcomes?
Disagree
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We provide an environment for leaders and teams to experiment safely with AI
For example, are sandboxes or prototypes a standard part of your innovation processes, so employees can test AI projects quickly and safely?
Disagree
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Our people know how much they can trust the results of using generative AI
Do they know the biases, errors, and other limitations of the output, so they can then apply their human intelligence to modify the results appropriately?
Disagree
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We know how to apply AI to our data for insights and better decision-making
Do you use AI tools to analyse your data to get actionable insights (rather than relying on gut feel or even manipulating data to justify a decision)?
Disagree
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We are investing in AI technology, education, and people to ensure we remain current and relevant
Even if you’re already using AI successfully, do you have a process for regularly reviewing, upskilling, and upgrading your AI capability?
Disagree
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