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Are You Ready For AI?
The robots are not coming - they are already here! Artificial intelligence has been simmering away in the background for decades, and ChatGPT was the tipping point that made it mainstream. AI already plays a big part in our personal and professional lives, and will continue to shape the way we live and work. If you’re not already engaging with AI in your organisation, you're falling behind. But it’s not as simple as just switching it on and hoping for the best!
Use this short self-assessment survey to find out what you need to do to leverage AI in your organisation - safely and effectively.
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We are familiar with AI and its potential impact on our organisation
For example, do you have an internal team to research and report on the latest developments in AI and their potential impact on the organisation?
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We are open to experimenting with new AI technologies and solutions
For example, does every team have an allocated budget for experimenting with AI?
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We have a governance framework for using AI in our organisation
For example, do you have a broad set of guidelines to deal with most ’safe’ AI situations, with a small team responsible for assessing and reviewing the potentially risky cases?
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We understand the legal and regulatory requirements for AI in our organisation and industry
For example, do you have a process for regularly reviewing and updating policies (even using AI itself!) to ensure compliance with relevant regulations and laws?
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We have considered the ethical implications of using AI
For example, do you have an ethical code of conduct for the use of AI in the organisation, and conduct regular reviews of AI systems to identify any potential biases or ethical issues?
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We have identified potential risks and challenges of using AI
For example, do you conduct risk assessments and develop contingency plans to mitigate identified risks and challenges?
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We have explored the potential cost savings and revenue opportunities of using AI
For example, have you identified the areas of the organisation where AI solutions could be most effective in driving cost savings or revenue growth?
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We have identified KPIs to measure the success of AI in our organisation
For example, have you set specific, measurable goals - with clear metrics - for AI solutions in the organisation?
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We have evaluated the readiness of our IT infrastructure to support AI
For example, have you talked to IT experts - internal AND external - to ensure your infrastructure is compatible with AI technologies?
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We have discussed the impact of AI with employees
For example, do your leaders host town hall meetings or small-group meetings for staff to raise their ideas and concerns?
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We have a plan to train our employees on AI and how it will impact their roles
For example, have you developed AI training programs, let staff enrol in public online courses, and assign mentors or coaches?
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We encourage leaders and managers to experiment with AI in their teams
For example, do you have incentives or rewards for teams that use AI in interesting, creative, and effective ways (and reward the effort, not just the results)?
Disagree
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We have identified internal ‘AI champions’ who can lead the way in AI
For example, have you assembled a cross-functional group of internal ’AI champions’, and given them resources and support to help them in their role?
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We have identified how AI enhances our customers' experience
For example, when did you last review your customer journey maps to identify AI-enabled opportunities at each step to enhance the customer experience?
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We have a plan to continually monitor and evaluate the effectiveness of AI in our organisation
For example, do you have a process for incorporating feedback from staff members and customers about their experiences with AI?
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