I know that change, disruption, and uncertainty will continue in our world forever
I find at least as many opportunities as problems in every new thing
I'm good at planning, even when facing change and uncertainty
My people get training and development to develop skills and mastery in their role
I look for ways to help my people build good judgement, and I then trust their judgement
I regularly expose my people to situations 'above their pay grade' so they gain higher-level insights and acquire wisdom
In uncertain times, I give my team confidence and clarity for the future
I clear the path for my team members to achieve their objectives
Our plans include alerts and backup plans to account for external changes
We have a clear, realistic, and agreed plan for managing hybrid teams
We can accommodate people working in distant locations or time zones
We choose the right team for each project, without being restricted by location, seniority, employment status, etc.
We plan from the world as it is now, regardless of what we’ve done before
We know customers' expectations have changed, and engage with them to understand what they most want now
We're changing our organisation to solve our customers' problems now
We know how customers and employees want us to be more digital (or not)
We know how to be more digital to leverage AI, be more engaging, and more productive
We have engaged our people to take them on the digital journey
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The total score is out of 42, but that's less important than each of the individual scores, which are in these seven competencies.
1. Show EMPATHY
When faced with a crisis, different people act differently. At one extreme, some thrive by taking the lead and acting decisively to help themselves and others around them. At the other extreme, some fall apart and even the smallest obstacle becomes a major event. Most people fall somewhere between these extremes.
2. Give CLARITY
In a fast-changing, uncertain world, people feel unsettled and anxious. You can’t promise them certainty and safety, but you can give them greater clarity. It doesn’t remove the fog ahead, but it helps you navigate more effectively through it.
3. Build TRUST
In many conversations with leaders trying to navigate their teams through uncertain times, one word crops up over and over again: trust. How do you trust people working from home? How do you trust people to take more initiative? How do you trust them to know when to follow rules and when to break them?
4. Take ACTION
In an uncertain and fast-changing world, a journey that might have taken years now happens in months - or weeks. You can’t wait until you’re certain of the future before you take any action – because you’ll never be certain. The only way to make progress is to act despite an uncertain future.
5. Create a Flexible TEAM
The office has been the default workplace of knowledge workers for only two hundred years, and originally by necessity: You had to go there to find files, colleagues, and secretarial staff. Those constraints no longer exist, so it’s now appropriate to consider other workplaces as well.
6. Reimagine VISION
After a crisis, people want change. While established businesses are looking inward to get back to ‘normal’, new disruptive businesses are looking outward to find cracks that create opportunities. That’s why your vision for the future is more important than ever.
7. Think DIGITAL
Don’t be digital just for the sake of digital. Do it to better serve customers, employees, suppliers, investors, and other stakeholders.
Would you like to boost your leadership skills?
Let's chat about how we can work together - for example:
- Book my Future-Ready Leaders presentation at your next leadership event
- Run a leadership masterclass for your leaders and managers
- Enrol leaders and managers in my leadership programs