Author name: Gihan Perera

AI, Customer-Centric

The Personal Touch: How AI Can Enhance Your Customer Experience

Customer experience matters now more than ever, and customers want you to deliver a personal, tailored experience. It’s no longer good enough to treat all customers the same, or even break them down into broad segments. Now, you can use AI to engagement each customer individually, to foster deeper engagement, increased customer satisfaction, and ultimately,

AI, Leadership

Intelligent Healthcare: A Masterclass for Leaders

I’ve been talking about artificial intelligence in healthcare for years, but the launch of ChatGPT was the tipping point that made it mainstream. Now everybody’s talking about it, and many leaders are actively exploring it for themselves, their teams, and their organisation. But it’s not as simple as just flipping a switch and hoping everything

AI, Productivity

Work Smarter: How AI Boosts Your Productivity

In today’s professional workplace, getting ahead means working smarter, not harder. That’s where AI comes in. From chatbots that answer routine questions to intelligent scheduling software that optimises your workday, AI technology is transforming the way we work and boosting productivity. I recently spoke at a conference of senior leaders, and when we were talking

Scroll to Top