You might have people in your organisation responsible for people’s physical safety, but if you want to create a culture of change agents, YOU are responsible for their psychological safety. WATCH THE VIDEO DOWNLOAD WORKSHEET More Resources Read more blog posts like this Subscribe to my nR...
If you’re running a change / innovation / transformation program in your organisation, that’s great – because we’re facing a lot more change, and we need to be ready for it. But most change programs fail. Here’s why. WATCH THE VIDEO DOWNLOAD WORKSHEET More Resources...
COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I share three surprising ways customers have chan...
In a post-COVID world, one of the most significant changes for any organisation is that your customers have higher expectations now. What you did in a pre-COVID world isn’t good enough anymore, and your customers now want more value, better experiences, and more options. WATCH THE VIDEO REG&#...
COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I’ll share three surprising ways customers ...
For many people, this has been yet another challenging year, but there have been many bright spots as well. Join me for a glimpse into the future, a collection of innovations and trends from 2022, and even an original song about technology and Christmas! WATCH THE VIDEO DOWNLOAD THE EBOOK HERE M...
You know the future is uncertain and constantly changing, and most people don’t anticipate changes quickly enough. What are YOU doing to make sure you and your team are keeping track of important trends that could have a significant impact on your current plans? WATCH THE VIDEO DOWNLOAD THE WORK&...
When the Black Death spread through the world in the 14th century, it changed the power dynamic between employers and employees. The same is happening now after the COVID-19 pandemic, and the best leaders understand what has changed – and what they need to do differently. WATCH THE VIDEO DOW&...
Innovation and change don’t just happen! The best leaders build an environment that fosters a culture of change. It starts with giving people permission, focus, and time to innovate. WATCH THE VIDEO DOWNLOAD THE WORKSHEET HERE More Resources Read more blog posts like this Subscribe to my newsR...
Many organisations are on a ‘digital transformation’ journey. But only be more digital if it suits your purpose – and that purpose should be to better solve problems for customers, employees, and other stakeholders. There are different levels of being digital, and the right choice for you dep...
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