In a world full of data, noise, and information overload, a key skill for the future – for yourself, your team, and others in your community – is you ability to make sense of it all. This is the skill of sense-making, and it helps you absorb, filter, and share what matters now and for […]
Your customers know what they need next – but maybe you’re not paying attention. Shifting expectations, subtle frustrations, and new aspirations are all signals that can shape how you evolve your products, services, and experiences. To stay competitive, meaningful, and relevant in the future, focus on solving your customers’ problems and helping them achieve their
If you’re a leader, you might have heard some of the major changes to AI recently – especially for work and workplaces. Some of this is true, some of it is hype. Either way, if you manage or lead a team, it’s your responsibility to manage how you use AI in that team – for
You might think it’s OK to be cautious with AI, but there’s a risk of being TOO cautious – waiting for the perfect tools, the perfect policies, the perfect rollout. But whle you’re waiting, smaller, more agile organisations are experimenting, learning, and sprinting past you. You don’t have to be reckless, but you do need
The biggest risk with using AI in your team is not the technology, but how you use it. Deloitte discovered recently how badly things can spiral out of control when they use AI-generated content without doing even basic checks. This should be a lesson for all leaders: Embracing AI is important, but you also need
You and your team are probably already talking about AI – with each other, customers, and friends and family. What really shapes these conversations is not the technology, but the stories. Whether it’s robotic dogs helping residents in aged care, AI stopping bank scams, or AI contributing to climate change, the stories you share influence
You’ve probably heard the hype about AI taking everybody’s jobs – but the reality is more nuanced. AI will affect almost every job, but it won’t replace most of them. About one in ten roles might disappear, but the rest will evolve, and that evolution depends on how well you support your people. As a
As a leader, you’re probably hearing a lot about where you could be using AI – but you should also be asking if you should use it everywhere. Not every bright shiny object belongs in every part of your organisation – and you need to make strategic choices about where you use AI. As a
As a leader, you probably have a lot on your plate already, but if you’re not carving out time to look ahead, you’re missing a key part of your role. Your job isn’t only to manage the present, but to help your team navigate what’s in the future. That means intentionally looking up from the
According to some recent research from MIT Media Lab – who surveyed leaders across a range of organisation and industries – a staggering 95% of AI projects fail. Yep, 95%! Most of the leaders thought the problem was that the AI technology just isn’t good enough yet, but that’s not the real reason. Coincidentally, just