Treat Your Customers Like Partners


In 2020, Sandra Choi, creative director at designer footwear company Jimmy Choo, launched a competition for fans to design their own fantasy shoes. Anybody could submit a sketch to Choi, who posted her top ten choices on Instagram and asked the community to vote for their favourites. After almost 2...

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Disrupt Less, Innovate More


After two years of massive and (dare I say it) unprecedented disruption, Australia and much of the Western world are moving towards ‘living with COVID’. Even my home State of Western Australia has finally conceded it‘s time! Don’t get me wrong! We haven’t seen the back of this pandemic ye...

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Resilience Is Not Enough


A couple of years ago, when my then 20-year-old stepdaughter Abbey was living in Perth, she and I used to go out regularly for breakfast or lunch. As soon as the food arrived, she – like many others of her generation – pulled out her smartphone, took a photo, and shared it with her friends on s...

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Want Better Ideas? Don’t Only Ask The Usual Suspects


I’ve just returned from a quick trip to Port Hedland, in the north-west of Western Australia, where I was speaking at a one-day economic and resources forum. Western Australia was recently ranked the most important mining location in the world, and the success of our mining and resources sect...

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Leave Some Things Behind


In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such as more parking, increased security for women at night, a wider range of eating outlets, and more social activities. As she spoke, it struck...

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Light the Fire of Innovation


All the disruption we experienced in 2020 – and will continue to face in 2021 – means we need to be constantly innovating to adapt to change. Innovation isn’t something you can leave to an R&D team, and it isn’t something you do “when things quieten down”. I...

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Twelve Insights for 2021 – And Beyond


As we come towards the end of this wild and crazy year, you might be looking ahead to a very different 2021. In this episode, I share 12 quotations I use with my audiences and clients when talking about innovation, change, disruption, leadership, and making a difference. Here’s the list of th...

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Our Fast-Changing World Needs Fast-Moving Teams


I was recently working with a leadership team in a financial services business. Their business, and their industry as a whole, hasn’t been badly affected by the pandemic – at least not directly. But, of course the pandemic – and its health and economic impact – affects us al...

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10 Ways to Bring Innovation To a Screeching Halt


The economic impact of the coronavirus pandemic means many people are going through massive disruption right now. The impact is different for everybody (we’re not all in the same boat; we’re in the same storm, each with our own boat!), but there’s never been a more important time to be open t...

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Leverage Your Assets to Solve New Problems


The last decade has seen the growth of “the sharing economy”, with Uber and Airbnb the most famous examples. The fundamental idea driving the sharing economy is that ownership is inefficient. Most assets sit idle most of the time: Most cars spend most of their time parked, houses are le...

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