You might think you know what your customers want, but COVID-19 made many people re-assess and re-evaluate their priorities and goals. Take the time to engage and re-engage with them to find out what they really want now, so you can be sure you’re still solving their problems and helping them... 
In a time of constant change, it’s not easy to create a culture of change in your own team. When you look to the future, don’t ignore change that’s happened in the past – especially success stories that demonstrate how change has worked for you and your team. These ‘br... 
Are you struggling to drive change in your team? Despite your best efforts, are some of your team members dragging their feet and resistant to change? Don’t try to bring everybody on the journey! Instead, identify change champions and focus most of your resources on them.
This week, I was in... 
The best teams thrive because they are a champion team, not a team of champions. Instead of relying on a few star performers, find and leverage the unique ‘champion’ skills and expertise of each and every person.
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You might have people in your organisation responsible for people’s physical safety, but if you want to create a culture of change agents, YOU are responsible for their psychological safety.
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If you’re running a change / innovation / transformation program in your organisation, that’s great – because we’re facing a lot more change, and we need to be ready for it. But most change programs fail. Here’s why.
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When you’re planning an important change in your team or organisation, you might calculate the expected return on investment (ROI) before you go ahead. But there’s another thing you should calculate – and most people don’t.
I’ll explain this using something we all know.
It’s been mo... 
A couple of years ago, when my then 20-year-old stepdaughter Abbey was living in Perth, she and I used to go out regularly for breakfast or lunch. As soon as the food arrived, she – like many others of her generation – pulled out her smartphone, took a photo, and shared it with her friends on s... 
Right back at the start of this pandemic, you might remember all the talk of ‘flattening the curve’. Australia’s goal at the time was not to eliminate COVID-19 altogether, but to keep infections at a low enough level that it wouldn’t swamp the healthcare system.
For a while last year, we d... 
As we’re nearing the last quarter of 2021 – which has been yet another chaotic and uncertain year for so many people – many leaders are making their plans for the year ahead.
Two weeks ago, I was working with a group of leaders in regional Western Australia who were building a strateg... 8 Windich Place,
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