According to KPMG, digital transformation is the biggest challenge facing leaders in Australia. The pandemic didn’t change that – if anything, it accelerated digital transformation by 5-6 years. And yet, McKinsey says 70% of digital transformation efforts fail. Why? Because too many lea...
For the last three years before COVID-19, KPMG’s survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow this trend – and many leaders say it even accelerated their digital transformation by 5-6 years! But many leaders and or...
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code on it, which you scan with your phone, and it takes you to their online menu. You choose what you want, pay with Google Pay, and the order goes directly […]
...
For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues. The same topic ranked #1 for all three years (pre-pandemic!): digital transformation. Even the pandemic didn’t slow this trend. ...
COVID-19 has made your customers re-evaluate what matters most to them, and your customers now have different wants and needs. In this interactive session, you’ll learn the key drivers for your customers now, and discover how to carve out a competitive space for a new customer experience. You...
When we first moved to Australia in the 1970s, we kept in touch with relatives in Sri Lanka with the occasional long-distance phone call. They were expensive, so we four kids all lined up by the phone, spoke very fast for our allotted couple of minutes, and quickly passed over the phone to the next...
When I speak to healthcare groups about the future, I often talk about the use of robots for care and support. For example, the Paro robot seal in aged care facilities provides support and comfort for older people, and “Stevie” is an interactive robot that’s brightening up aged care homes: A&...
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know what they want – make sure you continue to keep in touch with them. This is not just for loyalty purposes. It can also be ...
All the disruption we experienced in 2020 – and will continue to face in 2021 – means we need to be constantly innovating to adapt to change. Innovation isn’t something you can leave to an R&D team, and it isn’t something you do “when things quieten down”. I...
Almost two-thirds of Australian workers experienced a mental health condition in 2020, and a World Economic Forum report says 1 in 2 Australians worry they will lose their job in the next 12 months. That’s why empathy is such an important skill for leaders now. Getting up is harder than falli...
