Entries by Gihan Perera

Let’s Get Digital!



For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues. The same topic ranked #1 for all three years (pre-pandemic!): digital transformation. Even the pandemic didn’t slow this trend. ...

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Customers On Your Side



COVID-19 has made your customers re-evaluate what matters most to them, and your customers now have different wants and needs. In this interactive session, you’ll learn the key drivers for your customers now, and discover how to carve out a competitive space for a new customer experience. You...

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Customers Want More For Less



When we first moved to Australia in the 1970s, we kept in touch with relatives in Sri Lanka with the occasional long-distance phone call. They were expensive, so we four kids all lined up by the phone, spoke very fast for our allotted couple of minutes, and quickly passed over the phone to the next...

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Customer Priorities Have Changed



When I speak to healthcare groups about the future, I often talk about the use of robots for care and support. For example, the Paro robot seal in aged care facilities provides support and comfort for older people, and “Stevie” is an interactive robot that’s brightening up aged care homes: A&...

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Empathy



Almost two-thirds of Australian workers experienced a mental health condition in 2020, and a World Economic Forum report says 1 in 2 Australians worry they will lose their job in the next 12 months. That’s why empathy is such an important skill for leaders now. Getting up is harder than falli...

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