Understand the Future Customer Journey


I remember speaking at a conference in Brisbane to a group of CEOs of private hospitals about the future of healthcare. These are smart, savvy, experienced people who know healthcare is changing, know they need to change as well, but don’t know exactly what to do. But I know some of them were...

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Find Clarity In Uncertainty


In uncertainty and chaos, your people feel unsettled and insecure. You can’t promise them certainty and safety – nobody can – but you can give them greater clarity. In this episode of the Fit For The Future podcast, we explore the three essential parts of creating clarity: Reality (What is):...

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Forever After: How COVID-19 Has Changed Our World Forever


In the 14th century, the bubonic plague – known as the Black Death – spread throughout the world, leaving death and destruction in its wake. It didn’t discriminate, slaying young and old, rich and poor, urban and rural. Densely populated Europe suffered the worst, but the rest of the world wa...

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Embrace Chaos


If you’re picking apples from a tree, how would you choose the best apples? You might decide based on colour, shape, size, texture, and other physical attributes. But research from University College London suggests we subconsciously also factor in the ease of reaching the apple. The low-hanging ...

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Measure COI, Not Just ROI


In March 2015, almost six years ago, Bill Gates, former Microsoft CEO and now one of the world’s leading philanthropists, delivered his sixth TED Talk, this time on the topic, “The next outbreak? We’re not ready”. In his presentation, Gates described a global pandemic scenario that matched ...

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Adapt, Don’t Simplify


As part of my mathematics degree at the University of Western Australia, we calculated how objects in space – such as planets, asteroids, and moons – would interact with each other, based on their mass, velocity, and other factors. We assumed these objects were perfect spheres, which was a reas...

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What “Survival of the Fittest” Means (It’s Probably Not What You Think)


Unless you’re an evolutionary biologist, you probably aren’t an expert in the theory of evolution. For most people, all they know about it is the name Charles Darwin, the occasional debate about whether it’s true (spoiler alert: it is), and some vague idea about “survival of...

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Twelve Insights for 2021 – And Beyond


As we come towards the end of this wild and crazy year, you might be looking ahead to a very different 2021. In this episode, I share 12 quotations I use with my audiences and clients when talking about innovation, change, disruption, leadership, and making a difference. Here’s the list of th...

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What Will Be Your Theme Song for 2021?


Remember the devastating bushfires around Australia at the start of 2020, when we thought that was the worst possible thing that could happen to us this year? Last week, I spoke at a conference for 750 of Western Australia’s firefighters and marine rescue workers. Some of these people and the...

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Think Like a Futurist – Scenario Planning in an Uncertain Future


The coronavirus pandemic has thrown all our future plans into disarray. Most of Australia is doing very well in controlling the health crisis, but the economic crisis will last for longer, and we still don’t know what’s around the corner in the next few months. In an uncertain future, m...

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