AI is changing faster than ever, but if you want to step onto this fast-moving track, you probably don’t need to know as much as you think you do. Spark innovation by creating a space that gives smart, talented people the freedom to get real-world results from AI – while doing it safely, responsibly, and […]
Many teams on the AI journey hit bumps when trying to convince others – internally and externally. Some team members worry AI might replace their jobs, while senior leadership might not always be fully on board or see its benefits. If you’re a leader or manager on this journey, it’s essential to get others on
A year ago, when I was talking to clients about AI, many were still asking Why questions: Why is it important? Why should I care? Why should I make it a priority? Now we’ve moved on from those questions, and it’s good to see most leaders are convinced AI is important and here to stay.
When making a decision, it’s useful and appropriate to consider your return on investment, or ROI. But that’s only one factor in making a decision. Also consider what happens if you don’t do anything, and include the cost of inaction, or COI, in every decision. I was recently speaking with a client who has engaged
If you’re actively looking at using AI in your workplace, are you putting people first? If not, that’s a huge mistake! The technology matters, but if you don’t bring your people along on the journey, you WILL fail. In this interactive masterclass, I’ll share the three pillars for building a team culture that accepts, adopts,
Using AI is not about technology! AI is already being used in every industry and sector – including teachers, tourism operators, medical professions, artists, and managers. Most of these people are not “techies” – they are simply using the power of AI to do their work better. That’s the real power of AI right now
The future of work involves humans and machines working together. As a leader, you play a crucial role in combining artificial intelligence with human intelligence. This includes defining clear outcomes, identifing the right mix of people and AI, exploring flexible team structures, and building a culture that attracts top talent. Embrace AI as a tool
The heart of AI success comes from people, not technology. It’s about rallying your team, sparking enthusiasm, and navigating the journey together. When your people unite behind AI, you leverage the tech, innovate for success, and boost your performance. I was at an AI event last week, and during one of the breaks, I had
If you want to use AI more in your workplace, the most important thing to get right is to bring your people on the AI journey. It’s not about the technology – it’s about first understanding your people and how they think and feel about AI. What do your team members think and feel about
Examine every step of your customer journey to assess how you can use AI to enhance the customer experience. But there’s a right and wrong way to do it – so be sure you combine human intelligence with the power of AI. Are you using AI to enhance your customer experience? I’m running a workshop