The customer is not always right, but the customer is always there! Customers have more power than ever before, and smart organisations are tapping into that power to design better products and systems, prevent problems before they occur, and future-proof their success. You can watch the recording here: After the webinar, I asked participants “What […]
The NSW Government recently announced a trial of in-ground “traffic lights” at key intersections in the CBD, to warn pedestrians on mobile phones who don’t look up while crossing the road. It’s been interesting to see the reactions to this idea on social media. Many people are saying it just discourages bad behaviour, and that
Do you have to be a fear-monger to be a great leader – resorting to scare tactics and dire warnings of the future? Sally Anderson of Evolved Leadership doesn’t think so! She talks about a new kind of leadership – Co-Creative Leadership – which doesn’t deal with fear and narrow-minded thinking, but with abundance and
Last week, I delivered the opening keynote at the annual TravelManagers conference in Bangkok. The theme of the conference was “Adding Value” – an important principle in the life of a travel agent. And it’s not just for travel agents; we all have to add value in our business, so we can stay relevant and
Great leaders aren’t afraid to stand for something that matters to them, even if it means being unpopular. They have a strong personal brand based on what they stand for, and built on two things: their expertise (what they know) and their network (who they know). That personal brand drives their decision-making, attracts the best
When the Institute of the Future identified ten key skills for the future workforce, one of the most important in the list is what they call “Cognitive Load Management”. This is what we used to call time management, and has expanded over time to include concepts such as productivity, goal setting, stress management, work/life balance,
In the 20th century, leaders identified goals for their organisation, described the jobs required to meet those goals, and hired people with the right skills to fill those job descriptions. Over time, people build on their skills and move into different roles, climbing a well-designed career ladder until retirement. That’s no longer the case. Our
Are you a pushy promoter, a preferred supplier, a recognised expert, or a trusted authority? In this webinar, I show you how to leverage a published book to build your authority and attract business rather than chasing it. In this webinar, I talked about many ways to turn an authority product – a book –
When I was in Melbourne recently, Philippe Guichard gave me a gift of his ingenious device, Cablestop: Cablestop solves just one problem, but it’s a common problem: When you unplug your phone after charging it, the charger cable slides off the table because there’s nothing to hold it there anymore. You’ve had that happen to
For the last 200 years, the office with a permanent staff has been the default work environment of the knowledge worker. But it wasn’t in the past, and it’s not necessarily the best for the future. What would the workplace look like if offices weren’t an option? For example … WHERE would work happen? Everywhere and anywhere – including homes, out
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