How Digital Are You?


In a presentation last week, I shared some of the challenges Australian business leaders said they will face in the year ahead. It’s based on some research done by KPMG at the start of each year, where they ask leaders, “What’s keeping you up at night?” In the presentation, I looked at the ...

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Your World, Redefined – A Day In Our Life in 2025


Right now, in early 2022, it’s easy to put all our energy into wrestling with the COVID-19 pandemic. That’s important, of course, but we’re also seeing many other significant, profound, and exciting changes in our world. Here’s a small glimpse into how our daily life might look just a few y...

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Competing in the Age of AI


The robots are NOT coming – they are already here! Artificial intelligence already plays a big part in our personal and professional lives, and will continue to shape the way we live and work. Whether you’re working in an established business or a digital startup, if you’re not al...

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Flatten Your World


In 2011 – a whole decade ago – I wrote my book ‘Fast, Flat, and Free’ to help business owners understand and leverage the online world for their offline business. That book is out of print because so much of the technology is obsolete. But the principles of ‘fast, flat, and free...

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Digital Transformation Won’t Disrupt You – Unless You Ignore It


For the three years before COVID-19, KPMG’s annual survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow this trend – and many leaders say it even accelerated their digital transformation by 5-10 years! And yet, McKinsey says 70% o...

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Create a Premium Non-Digital Experience


Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded most of its fleet. Forced to generate revenue in other ways, the airline offered a first-class dining experience at home. For $...

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Leave Some Things Behind


In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such as more parking, increased security for women at night, a wider range of eating outlets, and more social activities. As she spoke, it struck...

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Let’s Get Digital – Podcast


According to KPMG, digital transformation is the biggest challenge facing leaders in Australia. The pandemic didn’t change that – if anything, it accelerated digital transformation by 5-6 years. And yet, McKinsey says 70% of transformation efforts fail. Why? Because too many leaders and teams g...

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The Three Biggest Mistakes Leaders Make with Digital Transformation


For the last three years before COVID-19, KPMG’s survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow this trend – and many leaders say it even accelerated their digital transformation by 5-6 years! But many leaders and or...

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More Customers Want a Faster Experience


I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code on it, which you scan with your phone, and it takes you to their online menu. You choose what you want, pay with Google Pay, and the order goes directly to the kitchen...

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