There are two ways to leverage AI for yourself and your team: One that’s slower but more powerful, and the other that’s faster but more superficial. You can use both, but it’s important to know which is which.
It’s peak conference season here in Australia, and I recently wen... 
Customers want to be involved in the way you solve their problems and help them achieve their goals. When you engage your customers in co-creation, you tap into their valuable insights, enhance their engagement, and gain a competitive edge.
I was speaking recently at a conference in Hobart for an ... 
One of the most powerful uses of AI is to enhance your customer experience – in every step of the customer journey, from brand awareness to the buying experience and through to loyalty and creating lifetime value.
Are you using AI to help your customers?
Recently, Google has introduced a new... 
Last week, I spoke at a conference in Bali, Indonesia, for a group of 1,000 business leaders and HR professionals from all around the country. I was talking about one of my favourite topics: leading through change, disruption, and uncertainty.
In my briefing call with the conference organisers, the... 
Right now, in early 2022, it’s easy to put all our energy into wrestling with the COVID-19 pandemic. That’s important, of course, but we’re also seeing many other significant, profound, and exciting changes in our world. Here’s a small glimpse into how our daily life might look just a few y... 
Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded most of its fleet. Forced to generate revenue in other ways, the airline offered a first-class dining experience at home. For $... 
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code on it, which you scan with your phone, and it takes you to their online menu. You choose what you want, pay with Google Pay, and the order goes directly to the kitchen... 
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know what they want – make sure you continue to keep in touch with them.
This is not just for loyalty purposes. It can also be ... 
If you’re one of the more than 500 million users of the file sharing service Dropbox, you know how convenient it is for managing files across all your devices and with other people.
For Dropbox founder Drew Houston, who started the service in 2007, it was anything but obvious that it would be a s... 8 Windich Place,
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