Entries by Gihan Perera

Customers On Your Side

COVID-19 has changed the way customers engage with businesses. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I’ll share the NEW customer trends t...

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Map Many Scenarios, Choose a Few

I’m preparing for my next Disruption By Design leadership program, which starts in May, and the first few participants have shared what they most want to get from the three months we’ll be working together. Not surprisingly, ‘leading in uncertainty’ is a common theme! As we’re gradually l...

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