I recently presented the opening keynote at the Australian Private Hospitals Association (APHA) Congress in Melbourne, the annual event that brings together leaders from Australia’s private hospitals. My session, called “Healthcare Trends and Innovations in a Connected World” looked at the future of healthcare in Australia, especially as it applied to private hospitals. I was […]
In today’s business market, where you’re not only competing with other agents but with clients using the Internet to sell directly, you can’t rely on what used to work for you ten – or even five – years ago. To continue to succeed, offer compelling experiences to your clients so you stand out from the
Telecommuting and distributed teams are growing fast. If you’re a leader or manager, it’s likely that you are – or will be – leading a distributed team. That means some or all of your team members aren’t in the office all the time. So what’s different about leading distributed teams? Listen To the Episode The
The most common use of webinars is for marketing purposes: a free webinar that attracts new potential customers to your products or services. But another very powerful use of webinars is to support existing customers and clients. Although you will generally get much smaller numbers for these webinars, you’re providing a valuable service to people
For a long time, most local government authorities have taken a paternalistic approach to providing services to residents: they assume the government knows the best way to provide services, and residents generally don’t have much input. In many cases, this was the only practical solution, because that was the balance of power. Individuals – even
In our diverse, disperse and distributed world, organisations and teams are increasingly composed of people with differences – ethnic, generational, gender, and others. In this interview, cultural intelligence expert Trisha Carter talks about how to recognise, manage and embrace those differences to create more innovative teams. Listen To the Episode Contact Trisha Carter here. [podcast-keep-in-touch]
If you’re a mortgage broker, you know your clients are using the Internet for their research, and if you can demonstrate your expertise, they are more likely to choose you. One of your most powerful tools is online video (and yes, it’s not just for silly cat videos on YouTube or $4.5 million SuperBowl advertising!)
Some travel agents think the Internet has destroyed their business because clients now have access to everything online. However, smart travel agents are using their expertise, knowledge and insights to use the online world to create more compelling experiences for their clients – which means they stand out from the rest, provide greater value, and
Most of the buzz about social media is about Facebook and Twitter, and very little is said about LinkedIn. LinkedIn is often not even mentioned when people talk about social media, but it is a social media platform (and one of the oldest). That’s both bad and good news. It’s bad because it means fewer
For decades, long before social media and the rise of the individual, Ian Berry has been promoting the idea that the key role of leaders is to identify and develop the gifts and talents of their people. In this interview, we discuss why this is more important than ever, how it leads to measurable business
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