Author name: Gihan Perera


Five Ways for Travel Agents to Improve Their Client Experience

The travel industry is undergoing huge changes, especially with consumers using online services to plan and book their own travel, bypassing the traditional travel agent. That’s bad news for agents who resist the change, but extremely good news if you’re an agent who’s willing to embrace the opportunities. In fact, if you are one of

Innovation, Recommends

Joi Ito – Want to Innovate? Become a "Now-ist"

When the major earthquake hit Japan in March 2011 and caused a nuclear reactor to fail, Joi Ito decided to do something about it. Bypassing the NGOs and government bodies frantically trying to solve the problem, he gathered a group of people online to create a network called “Safecast”, to monitor and report on radiation


Passengers Push Frozen Siberian Plane – Follow Their Lead!

Many years ago, I remember hearing a motivational story about a wagon driver carrying a group of people, and reaching a steep hill that was too heavy for his horse to climb. The driver turned around to his passengers and said, “Those who want to keep going, get out and push. Those who don’t, get

Digital Transformation

What’s Next in 3D Printing: Avi Reichental at TED

If you haven’t yet heard about 3D printing, it’s worth finding out about it. It’s a key technology that could revolutionise, disrupt and enable growth in many industries – possibly including yours. Earlier this year, Avi Reichental presented a TED Talk about what’s next for 3D printing. What I particularly like about his talk is

Disruption, Leadership

Leading and Managing in a VUCA World

You might have come across the term “VUCA”, which has been borrowed from the U.S. military and is now often used in a business context to describe our world today. It’s an acronym that stands for “Volatile, Uncertain, Complex and Ambiguous” – and that’s a pretty good description of our world now: Volatile: Things are

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