When most organisations think of their customers, they think only of doing things for them. That’s good, because it means you focus on serving them. However, customers now have more power and influence than ever before, and are happy to help you as well. Involve your customers and clients in your innovation programs, so you […]
The banking industry in Australia is facing challenges from government regulation, smaller and more nimble competitors, and changes in how consumers and investors manage their money. Smart organisations can tap into the potential of our customer-centric world to set a direction for their future and future-proof their success.
Here are nine things successful leaders do – unwaveringly and consistently – to stay true to themselves, attract great followers, and build a powerful network.
In 1970, Robert Greenleaf published a ground-breaking leadership essay “The Servant as Leader”. Now, half a century later, his ideas still form the basis for leadership in many successful organisations. In this interview, Gary Ryan explains why this is so, and describes the 10 characteristics of a servant leader. Listen To the Episode [podcast-keep-in-touch]
If I offered you $100 now or $150 tomorrow, which would you take? All other things being equal, the obvious choice is the $150. But what if I offered you the $150 in a year from now? Now you might have second thoughts about waiting. But why? You should still accept the $150 – it’s
For most of the past 200 years, the workplace of the knowledge worker has been an office. But that’s changing – and changing fast. Modern teams include full-timers, part-timers, contractors, interns, telecommuters, and job sharers. We also have extended work teams, using outsourcing, crowdsourcing, and other similar work practices. Many leaders and organisations struggle with
The insurance industry in Australia faces many challenges from competitors, regulators, the changing workforce and increasing customer choices. Smart organisations – large and small – can take advantage of the opportunities to stand out and thrive.
A number of factors will affect the way you price your products and services. One factor that most businesses don’t consider is who will eventually pay for it, because this can make a significant difference to the price. When you position your product for different potential buyers, you can find creative pricing options – especially
The real estate industry in Australia is facing challenges from technology, government, an uncertain market, and increasing competition.But there are also great opportunities for smart agents and agencies to stay ahead of the game.
It’s easy to think you offer unique products and services, but in today’s world, you’re probably wrong. It doesn’t take much for a competitor to start offering the same products or services – and often that competitor can be somebody in China building the same product, or somebody in India offering the same service. Sometimes