Author name: Gihan Perera

Workplace

Are You Ready for a More Fluid Workforce?

The workplace has changed: in space, in time, and even in the people who do the work. For most of the past 200 years, the workplace of the office worker has been … well, an office. It still is. It was the only practical option: That’s where teams could meet, that’s where the files were

Productivity

Would You Give Up Two Days Of Your Life For This?

A few years ago, when I switched from Outlook to Gmail, it took me about two days effort (spread out over a week or so) to get back to my old level of productivity. When I recently switched from MYOB to Xero for my accounting software, again it took me about two days effort overall.

Leadership

Help Your Team Become More Agile

A large organisation offers a more stable day-to-day work life. There’s a buffer between teams and the outside world, so people work in a stable, predictable environment, with less stress and more confidence they can cope with the work. Even when external pressures occur, the organisation can absorb, delay or counter them so they don’t

Innovation, Talent

Ideas With Legs – Innovation for Employee Engagement

Innovation is an employee engagement strategy. Learn how to harness the innovation in your people to develop and future proof your organisation. Most organisations have struggled with the idea of employee engagement – especially now, because employees have more choices, greater flexibility, and less loyalty. What’s more, the rules of engagement have changed. Maybe you

Innovation

Ideas With Legs, by Nils Vesk

There are many books about business innovation, but few are as practical as this, which helps you take an idea all the way from something abstract in somebody’s head into the practical implementation in your organisation. Broadly, Vesk breaks down the “ideation” process into four groups: Evolution: Start your journey by looking at problems, the

Customer-Centric

Get Reviews From Happy Customers

When we travelled to Europe recently, we stayed at some wonderful hotels in Paris, Florence, Lucca and Siena. These were not well-known hotel chains, but boutique hotels that reflected the character of the towns. When we returned home, I went to TripAdvisor to write glowing reviews of them all. Before writing my own review, I

Customer-Centric

Customers Helping Customers

It’s not unusual for gyms to post motivational quotations and ideas on their walls and notice boards. And the smart gyms are doing the same thing online now – with things like an e-mail newsletter, blog, or Facebook page. But I particularly like what Stadium Fitness, one of my local gyms, has done. Instead of

Productivity

How to Handle the E-Mail Overload

While I was in Sydney recently, I had the chance to catch up with Max Hitchins, who is a great marketer and an all-round nice guy. I’ve been privileged to know Max for 15 years, and he was one of my first clients. We were talking about the problem of e-mail overload, and how it

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