Author name: Gihan Perera

Innovation, Recommends

Ideas With Legs, by Nils Vesk

There are many books about business innovation, but few are as practical as this, which helps you take an idea all the way from something abstract in somebody’s head into the practical implementation in your organisation. Broadly, Vesk breaks down the “ideation” process into four groups: Evolution: Start your journey by looking at problems, the […]

Customer-Centric

Get Reviews From Happy Customers

When we travelled to Europe recently, we stayed at some wonderful hotels in Paris, Florence, Lucca and Siena. These were not well-known hotel chains, but boutique hotels that reflected the character of the towns. When we returned home, I went to TripAdvisor to write glowing reviews of them all. Before writing my own review, I

Customer-Centric

Customers Helping Customers

It’s not unusual for gyms to post motivational quotations and ideas on their walls and notice boards. And the smart gyms are doing the same thing online now – with things like an e-mail newsletter, blog, or Facebook page. But I particularly like what Stadium Fitness, one of my local gyms, has done. Instead of

Productivity

How to Handle the E-Mail Overload

While I was in Sydney recently, I had the chance to catch up with Max Hitchins, who is a great marketer and an all-round nice guy. I’ve been privileged to know Max for 15 years, and he was one of my first clients. We were talking about the problem of e-mail overload, and how it

Talent

The Changing Face of HR: CCI Conference in Perth

The WA Chamber of Commerce and Industry (CCI) recently hosted their first HR conference, with the theme “The Changing Face of HR”. I was one of the keynote speakers, speaking about how the world of work and jobs have changed due to the Internet. Here are some pictures from my presentation, taken by the talented

Deliver Experiences

There’s No U in QANTAS

Ever since American Airlines started its frequent flyer rewards program in 1981, many other businesses have followed suit, with some form of rewards for frequent customers. This is not surprising, because such programs have been proven to work. But most of them don’t make the most of this opportunity. #130981464 gettyimages.com . For example, if

Recommends

TED Talks Storytelling – by Akash Karia

This brief but value-packed book, drawing inspiration from the famous TED Talks, is all about using storytelling in your presentations. It’s ideal if you would like to learn more about bringing your presentations to life through stories. The author, Akash Karia, looks at a number of features of stories, such as: Starting with a story

Leadership

Leadership is About Being an Authority

In the past, people followed you because you had authority. In the future, they will follow you because you are an authority. Leadership has always been about authority, but there are two kinds of authority. In the past, you had authority – because of your title, your seniority, your age, or the connections in your

Productivity, Recommends

Folding Time – by Neen James

There are many books about time management, productivity and getting things done – and this is one of the best. Neen James provides a contemporary, practical approach that really works. She says time management is dead, and we need to focus on accountability, attention, and energy. These are not just words, they form the basis

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